Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Alvez]

It's a shame,we are not buying anything from Google anymore!

[Chrisbear]

My Smart Home has become stupid overnight... Thanks Google

[Mariolanda]

Has that been fixed, my Chromecast still not working ?

[metallica667]

Still waiting...   I would like to think Google has experts to fix this problem quickly...   Day 3

[Tlatolk]

Since Sunday, I have been experiencing disruptions with my Chromecast (2nd generation), which has directly impacted my work. It is unacceptable that such a major issue has persisted for several days without a clear solution or any form of compensation for affected users.

I have waited patiently, but the lack of an effective response from your team has resulted in lost time and real work disruptions. I demand appropriate compensation for this prolonged failure and an immediate resolution.

I expect a concrete response, not just generic apologies.

[bkfitz]

Yeah I spent 45 minutes trying to get it working again this weekend and did a factory reset.

[Gillisjonathan3]

Shame on you Google. I feel this was intentional. 10 year certificate that expired? But didn't plan for it? Deceptive...

[philipx]

And of course, first thing i did when it stopped working couple days back, is exactly a Factory Reset! Good job, Google! o\ facepalm!

[Lince]

Yo lo restableci de fábrica y ahora sale quite e ha producido un error,  que desconecte el cable de alimentación y vuelva a conectar, lo hago pero sigue igual. 

[Debasisbehera]

How we will get to know when fix is available. I already did factory reset..how much time it required

[JeffLuckett]

It sure would be nice if you could give an estimated timeline.  I've seen online that it could take a month or more to get a fix out for this.

Google's reputation on product support is already pretty tarnished (and not just by this latest fiasco). It would be nice if you'd take responsibility for your products, and respect your customers by giving them real information about when they should expect to be able to use their devices again.

[Antion95]

When is this going to be fixed. Ridiculous.

[Martin22]

Is there a workaround for a re-setup of the device if there has been a factory reset?

[lcgrissom]

Setup your phone ate to a day before the 10th and setup should work to bring it back tocurrentfirmware. However,  this doesn't fix the certificate and communication problem.  For that we wait...

[cecygrab]

ya lo restableci

[Jackbenimble]

Gee, if only you were as committed to fixing the 5-year old ongoing issue with Google Nest's terrible bluetooth connectivity that your company has shrugged their shoulders and walked away from. Shame on your shoddy customer service.

[Anonymous]

Do we have any updates? Any clue how long it will take to fix the problem? Thank you!

[DVDMike]

There is obviously only reason this still hasn’t been fixed days ago. Google is one if the richest companies in the world and has the best engineering talent in the world at it’s disposal. 

The only reason why it’s not fixed already is because you plan to eliminate further support of these devices at some point and you are taking note of customer complaints to judge the overall reaction by them to your outage.

but your inaction sends a clear message that one of the largest companies in the world will abandon the usability of any of their hardware solutions whenever they wish. It sends the message to NEVER AGAIN buy a device made by Google.

i was ignorant enough not to know that Google required a Google server just to run a device which uses my internal WiFi. Why would a server be necessary for a hardware component when that component is on my network and my phone can retrieve the data on its own and could send it to the device over WiFi? Well, I guess this is the same reason why the Comcast has always been so problematic in the first place.

im sure others like myself have already found alternatives to casting music to a stereo or hifi system. I had purchased 6 chromast audio pucks for myself over the years and gifted others to friends. Now, I’m using Apple licensed tech to “cast” using airplay 2. The sound quality is at least as good or better. And I don’t have any of the regular issues I had when chromecast was working.

ill be sure to tell my friends it’s probably not a good idea to buy hardware products from Google because of their lack of quality support once they discontinue the model. 

[Me-again]

Absolutely none of the instructions apply to this. "Home" doesn't have any of the things the instructions refer to. 

[Habib76]

how much time it wil take? 

And how would i come to khnoow about its again cenncetion

[Emusk]

It will be written in the sky in letters 100 feet high 

[Sunny3]

Please work on it urgently so that my Chromecast can function accordingly.

TQ

[cozu]

Till today my issue in not solved 

[EntangledWeb]

Are you kidding me?

I must have spent an hour or so yesterday playing around trying to get an older Chromecast dongle setup.  I have done-done a factory reset several times. I tried everything even standing on one leg, with no luck on getting setup.

Today at 11am or so, I get an email stating an issue with Chromecast devices.

Just tried again ...  the app finds the  device, shows the 4 digit code on the TV when the Next button is clicked, then the app can't find the device anymore ...  odd ... can not believe this thing still isn't fixed.

Lucky, I don't rely on any Google devices in my life ... I go with Apple ...  their stuff just works.

[mrjlturner]

Yep! That is because of the expired certificate on the device. This keeps the device from being able to make a secure connection to the Google infrastructure in the cloud, so the services don't come online fully. Hopefully they have a fix for these, especially for the folks like me that cherish their Chromecast Audio devices!

[eliefron]

What if I´ve reseted the device before reading your post?

[cozu]

Kindly solve my problem 

[NickLove]

Eat more fibre

[jsanchez423]

Hola, con el truco de poner en el movil la fecha del 8 de marzo antes de intentar configurar el Chromecast, como indica este post he conseguido que se actualice el chromecast volviendo al problema original .  Yo no he llegado a instalar aplicaciones, solo poner la fecha a 8 de marzo e intentar configurar el chromecast y ha ido fluido...  

Ahora toca esperar a que Google nos de la solución (la que van a generar para los que no resetean a fabrica).

Yo no he encontrado en Play Store la aplicación de Activity Manager que comentaba el post...

Ahora toca lanzar

[Lloyd0000]

3 jours et toujours rien .

Sortez vous les doigts de votre derrière.

Pour prendre la tune google et la ,pour le reste ?

[ForeverYoung1]

Please hurry.....

[mrjlturner]

Dang. Of course now the default answer is NOT to factory reset your device as part of troubleshooting. Too little too late. I hope it isn't bricked. I've noticed that I can set my phone's date back to March 1st and contact the device to set it up again...but still can't get past the expired certificate (because that keeps it from connecting with your core infrastructure.) Please tell me that you have a fix as my Chromecast Audio is one of my most prized Google devices!

[Emusk]

I would swap mine for a can of beans right now

[mrjlturner]

I've got a can of beans for you! I'd gladly accept another Chromecast Audio! I'm really eager to find a fix. I'd also gladly buy a new one if they would release one. No idea why they killed it off. Such a stellar device!

[Wolfluvinchic]

It's been acting up for a couple months or more! Super frustrating when you use it daily! I ended up buying an hdmi cord to plug directly into my phone. Am happy to know it's on your end and not mine and a resolve is coming!

[PadrinoBarbero]

Thanks, did a factory reset without knowing that I shouldn’t do it… hope the problem gets fix soon

[JSB123]

I have already done a factory reset on the Chromecast Audio device during troubleshooting... Before I read this. 

[Slema]

La mia chromecast appare come bricked!

[Emusk]

Google la poo poo

[juanalende]

al no haber informacion apenas surgio el problemas, actuamos como dice el protocolo en caso de fallas. esperamos respuestas inmediatas.