Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Alnestcaast16]

Is there a fix for this yet ? I have 2 of these things and none work. How will I know when it is fixed? What do I need to do? Thank You AL 

[BadFlash]

See pined post !

[johnbutcheracad]

For who had factory reset, the majority, what to do?

[BadFlash]

Wait for the official solution or find the posts here or on Reddit that do provide a solution just to add back the CC to google home … but you still won’t be able to cast !

[Niko2]

For real?! 4 days without a solution?

[BadFlash]

Yes , it could even take a few more days, months , years or be unfixable . Given google stated they’re working on a fix, I’d say we should be posted shortly .

[Radi290182]

Still no fix? This is shameful 

[BadFlash]

How so ?  Do you even understand engineering, IT and programming ?

[Moose189]

Just putting this out there.... 

Take a minute to realize the power of the tech that you can use today. Years ago when Google was nothing more than a search engine, no one could have ever imagined where they would be now. Just because they are a large company doesn't mean they are out to get us.

Their products are phenomenal, some better than others, some not as good. Just think of the thousands of devices their software and hardware has to integrate with and realize their will be hiccups along the way. No company is perfect. Especially when you have to rely on third party assistance. No one is substandard here, there's just a lot to cover. Things get missed. Stuff happens. Too many are so quick to comment and burn Google as soon as they miss there favourite show on a larger screen or can't stream a presentation at work. Always have a plan B or accept that things happen sometimes.

Thanks Google for your transparency on this issue. Good luck with the fix. 

Chill people... Chill

[BadFlash]

Exactly !  Or play with your **bleep** children instead of gluing them to the TV 

[Kirito90]

How long will it take to deploy the update since the 9th is out of service?

[BadFlash]

Depends on how long engineering comes up with a viable solution for a few millions of CC!

[rafaelRosa]

Ola estamos aguardando uma nova posicao!

[HMFL]

Resetting my device was the first thing I did when it stopped working on Sunday. Please, advise. 

[BadFlash]

Just wait for the fix .

[alvajohansson]

This is horrible, disgusting and wrong in so many different ways. My boyfriend cheated on me with my best friend and the chromecast stops working. Fix it. Kind regards  // Alva single and bored 🙂

[BadFlash]

Sorry about your boyfriend , I hope his CC is broken as well 😉

[EstebanLu9]

Dear all, I suggest sending a note as soon as possible to all Chromecast users affected by this issue with an estimated recovery date. I can't believe Google hasn't sent clear information to millions of users for days.

[BadFlash]

This is a community forum, if you want to make a suggestion, use the feedback or help button in the google home app .

[Asa030101]

I am gonna buy an Apple TV or something else next time because this service is terrible as a customer . Also it’s stand if it is a problem, factory reset . U guys can nicely go f urself .

[Asa030101]

And I think it’s not just me how thinks this way.

[BadFlash]

I bought a google TV streamer and I don’t feel like the Apple TV is great enough for its price .  For much less, you can buy a Firestick or a Roku … there’re other brands as well but I like the google ecosystem , hence me chosing a google TV Streamer.   I still got 2 CC that will eventually be fixed and I’ll be able to sell them then .  I should’ve purchased a google TV Streamer, Apple TV , Roku, Firestick way before .  The remote is handy and I don’t need to cast stuff for my daughter any longer .

[araymond]

So close to just buying a diff casting device if they don't fix this **bleep** fast. I'm not shelling $100 buck on a new device because of they're mismanagement if certificates. 

[BadFlash]

Just do it man.  It’s a community forum , not a google support page .

[Cynlee]

20$ for a Roku at Wal-Mart - a great work around imo ;-))

[FB777]

Google please hurry up. It's been 4 days already. Time is money, time is precious. 

Give this issue priority.  Fix is ASAP! 

[BadFlash]

This is a community forum, not a google support forum .  Open a help ticket with them . 

[Laura1814]

Is there any updates on the fix yet please 

[BadFlash]

Pinned post .

[Doncccarlos007]

Kindly help me out to fix it

[BadFlash]

It’s not fixed yet . Just wait .

[Bram_]

It's your own device/creation. How come it's taken more than four days to hand out a solution? It's like Google want us to buy the new Google tv device...

[BadFlash]

Do you even work in engineering / IT ?  Some solutions take a bit of engineering , testing , yet just figure out how to fix it sometimes it’s a challenge!

[Bazzer22]

Please keep me updated 

[BadFlash]

Just look at the pinned post once in a while !

[SS59]

WHen will you have this solved?

[BadFlash]

We don’t know, this is a COMMUNITY forum .

[Diana101]

Badfish I apologize; I don't normally post to any of these pages and did not realize that it was Good Samaritans like yourself assisting other people with what was going on. Had I not read the posts here I would not have known what was going on. I'm disabled by arthritis and have mobility issues and it's very difficult for me to use small cell phone even with dictation, I wasted countless hours trying to solve this because it's important to my life. My laptop's going down along with this just created a perfect storm for me for other reasons I won't go into. My reasons are not that I have children in front of the TV or Park myself in front of the TV all day long. I have other important reasons  why this is a great hardship to me. But I do sincerely apologize for my lack of awareness that this is a community forum and you're a person sharing your expertise with others for problem solving.

[Diana101]

Oops, again thank you for the information and I hope others will note my apology and follow suit to ease off and realize a bit of appreciation is deserved here.

[Anonymous]

Patiently awaiting the fix… 

Google should put a notice on the chromecast support page. I went through all the steps and reset all my devices before reading the news of a larger issue.