Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[poz]

any news yet?

[FaisalJaved]

I have factory reset the Google Chromecast 2nd Gen device and google home app identifies the Chromecast but it is not communicating with it. Kindly resolve asap

[Amalric]

Vous donnez l’indication trop tard. Quand on suit le processus de réparation en ligne, votre site suggère de rebooter le chromecast. Donc merci de nous apporter réparation ou dédommagement.

[BadFlash]

C’est un community forum… ton post sert à rien à part faire suer plein de membres de la communauté avec un post inutile réclamant un dédommagement… sérieux , ils vont sortir une mise à jour et une procédure pour récupéré les CC.  Un peu de patience bordel .

[cellchris]

This is good to  know - but I don't use Nest, and until this issue arose, I had never used Google Home.  As such, I did not get the message to not factory reset my second generation chrome cast device and am not sure how to get the message on how to fix the device I did factory reset.  I was directed to do so by the step by step trouble-shooting instructions published by Google.  Please help.  #

[gmull70]

Now you say don't factory reset but trouble shooting tells you to factory reset hmmmm

[leokcla]

Este mensaje fue del dia Lunes. Cuando vamos a tener finalmente nuestros equipos funcionando como corresponde?
Dennos una respuesta seria y concreta por favor.
Gracias

[Carocas]

Llegue tarde a esto. Lo reestableci. Y ahora? 🤦🏿‍♀️

[Bollox88]

I reset all my devices and then hours later got the email telling me there’s an issue and not to do a factory reset……well that wasn’t very fu€king helpful!!! Why wasn’t there a timely notice sent to everyone???? Not good service and customer support!!

[Serenaike]

you did not publish anything for hours and almost all peolple resetted the chromecast!

[JR1980]

Too late.

Resetting is the normal behaviour of a user.

Right after: "have you tried to turn it off and on again"

Please communicate the fix.

[Laura1814]

Yes but it does nothing and won’t connect 

[cellchris]

This is good to know, but prior to this issue I had never used Google Home or Nest.  As such, I did not receive the message to not factory reset my second generation chrome cast device and actually followed step-by-step trouble-shooting instructions published by Google telling me to perform a factory reset.  My concern is that I will miss instructions on how to fix the factory reset device, and also miss instructions on how to get the other two chromecast devices I have which are affected by the outage.  Please help.  

[bk88]

Hopefully your fix will help my situation too: Although I didn't do a factory reset, I did "remove this device" and that seems to have gotten hung up (I no longer see the Chromecast in HOME but I do see that it is still on the network.)

[mjjg1500]

3/12/25

Hello....

All of my (Three) 3rd generation Chromast devices stopped working....I tried a factory reset....then setup....no luck ....

Error message 

Unable to authentic device...

All three devices are presently in setup mode....

Please advise.

Best regards.

MG

# 

Thanks..

[mjjg1500]

Sorry

Error message again;

Unable to authenticate device.

Thanks 

MG

#

[AlexanderJCM]

To say, just now, not to restore the factory default is to try to revive a dead man!

[Giorgia23]

azie io non so che modello ho di chromecast, si attacca al televisore per farla diventare smart tv, l'horesettato perche era collegato ad un'altra rete wi fii. il problema e' che si collega ma poi mi dice che ha il problema della rete locale dell' iohone, quando invece e' fleggato.

[jamespsims1]

Is this fixed yet? Mine not working at all

[Giorgia23]

Not! Not fixed 

[CjbMarco]

Oooos.  I did factory reset.  The home app says it’s connected.  However I can’t connect it to wi Fi at this time.  Keeps saying try again 

[Bengt311]

Jag vill också veta 

[RikettyKate]

The company sent an email to users to say that its engineers are "working to resolve this as soon as possible, and will keep you updated when there is more to share.”  This was in a news article. I have not received an email or even a notification from google. Did anyone

[CjbMarco]

I don’t know for sure. But I’m using the home app and just keep trying to add device.  Everything goes good except it fails to connect to wi fi and says try again.  I guess as soon as the glitch gets fixed it will connect.  I’m hoping. 

[Diana101]

This is a very annoying and unacceptable development for all of us; however I had a different software problem that knocked out two of my laptops, I live in a rural area with poor TV signal. So here I am with a small cell phone in my hand is my only means of communication and I cannot use my Chromecast I cannot use my television screen this is really really annoying. It's unacceptable to tell us that you will roll it out as soon as possible without giving an estimated time frame of a solution. And if you cannot solve it then give me my **bleep** money back because there's nothing wrong with the device. Elsewhere it stated that a license expired and that's why they stopped working on a particular date. So what is the reason? At least inform us of what the issue is. 

  I'm also very annoyed because I called about the problem wasted countless hours trying to fix this and your staff members said nothing about this to me. And being that my laptop was down I wasn't really in the mode of searching online for information about what was going on and never dreamed that it was universal I thought it was only my chromecast. You should have had the decency to let us know, you should have the decency to tell us what the reason is now. Otherwise I think I'll be going over to  Apple. My sister uses all Apple products and she never has these issues, never!

[rob6462]

When does the license expire for the generation three Chromecast? If it’s in the next six months, is there going to be a fix for that before it happens? 

[clokclochab07]

j’ai déjà réinitialiser en mode usine que dois je faire ? 

[Catcast]

I have already reset my device as I didn’t know what shall I do now?
Many thanks,

[Tamlyn]

Waiting for new instruction because i factory reset the device

[Knoxman74]

Resetting the device was the first thing many people did. That was even originally adviced by you guys. My next streaming device will probably come from a fruit company

[AinsRay]

If it can't be fixed, please just say something and I can try to buy a new device to stream. In limbo all week and I've had enough. I've got football to watch on the weekend! C'mon already! #ialsodidthefactoryreset

[Lauwinter59]

Aguardo con desesperación la solución! Mi Chromecast funcionaba perfecto!!!!! 

[Carlotiky]

Llevo dos días q no hay manera, he hecho todo lo q he visto en internet y hoy me encuentro un sitio donde habla de q hay un problema a nivel general con estos dispositivos y q no se nos ocurra reiniciarlo de fábrica. TARDEEEEEE!!!!!! Es uno de los pasos q he hecho. Y ahora qué? Cuento tiempo vamos a estar así?

[Gloriamicaelo]

Chromecast is not working. What is happening?

[Cristinaferre75]

Google,ya no es confiable,la aplicación dice que si no funciona lo restablezcamos de fabrica,y resulta que si lo hacemos,ya no va a servir,es una vergüenza que nos den soluciones,que no llevan a nada,no es un aparato barato por lo menos en Argentina sale unos cuantos billetes,son de verdad unos estafadores 

[Agostina]

Chrome cast no funciona. Cuando lo arreglan? 

[Sebshs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[AidanMoon]

Mi Chromecast no se esta conectando y recibo un mensaje con un link, eh intentado todos los tips y nada parece funcionar.

[Sebshs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Acastella2003]

Mi dispositivo no conecta desde el domingo. Lo reseteé a condición de fabrica antes de saber que el problema era generalizado. Cómo hago para repararlo?