Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[BliTzer]

If u have 1st gen chromecast it works. Mine is, i found it after going through boxes for an hour lol

[Kb23]

Where will you post an update on how to fix for people who reset their device. Obviously not all of us received communication on the outage. 

[josaisilva]

Olá, eu restaurei o meu Chromecast 2, pois não sabia que o erro era do Google.

Sou pobre, não tenho uma smartv, o Chromecast era a atração principal na minha casa, principalmente para 9 meu filho.

Fiquei no prejuízo.

Quero saber quando vocês vão atualizar esse bendito Chromecast.

[DanielleMez]

Wish we wouldn't have been told via your troubleshooting tools to hard reset (aka) making this worse for those of us who did. Is this going to be fixable & if so, what's the ETR?

[Hijodeputa]

La atención al cliente es terrible.

Si no hay soluciones, no hay nada. 

[Ge23]

Please sort this out,been four days so far with no Chromecast,not good enough 

[Aldi80s]

Any news? Please!!!

Seriously you guys should do an daily update at least!

[Gamellium]

Well. I was trying to get my Chromecast Audio back to Life the last 3 days. Yesterday night, I resentfully reset it back to factory settings. Since then I restarted everything from modem to phone to the baby crying because he’s hungry. And finally it appears on my app. It’s not my fault it’s an “emerging issue”.  Well. That would’ve been nice to know BEFORE I reset everything. Anyway. Will be waiting for your instructions. 

[Poysfxom]

Still waiting...😤

[jbalta01]

thank you for your hard work resolving this!! 🙂

[abgmaureraanton]

Okey entiendo pero parece un poco sin sentido, en virtud a que lo primero que sucede al tratar de corregir este tipo de fallas nosotros los usuarios lo primero que realizamos es un reestablecimiento del

[Loren83_]

Hola, cómo sabremos que ya tiene solución los que hemos restablecido a fábrica el Chromecast?

[Vebb]

I want to watch TV again :((

[Cosmoesencia]

Yo retrasé la fecha del móvil al 8 de marzo para volver a conectar el Chromecast tras reiniciarlo, pero tras hacerlo, me indica "sin conexión". ¿Le pasa a alguien más?

[Philip13]

Taking way too long to fix this nonsense!

[PabloT]

Please!!! How much longer should we wait???

[redsoxfan]

I just bought 3 Watch ONN streaming devices with Google TV today at Walmart. Tired of waiting with crickets from Google.I went dark on Saturday night and just got an email acknowledging the outage today? WTF!!! Thank god for reddit and other internet communities!

[Scanca]

Ho resettato, mi dite poi per favore come fare? Grazie.

[Phipps]

Why are these still on the shelves in my local retailers? If we know they are broken, why has Google not called up every third party retailer that they have provided these devices to and told them to pull them from their shelves how is this different than a third party? Having a messed up pixel phone with a bad battery in it that Google provided and you pulled those off the shelves but you sure aren't doing anything about these. 

[jar8524]

Another day and still nothing!?? What is going on here?? What if my Android phone is next to go...will I just have to buy a new phone?

[ja2178]

Any update.?

[Raquelbc]

Nos avisaran por correo de las instrucciones?

[AASARMADI]

Don't you think it was your duty to send an email to Chromecast owners before the problem became an epidemic, informing them not to return to factory settings if they had a problem?

BUT WHAT SHOULD WE DO NOW?

[brenda98]

Thank you to all of the hardworking individuals working on the issue! I purchased my 2nd generation Chromecast about 8 years ago and it has worked without any issues up until now. I am confident that this issue is appropriately prioritized and will be effectively solved. I love Google and all Google products!

[Amax]

I am having this problem. Before seeing this, I already factory reset the device to try to reconfigure device. Can I get notice once this is resolved?

[tommyemoss1980]

It down crap. Stream everything off my phone.. Getting annoyed 😒 

[Barbara84]

Uds dicen que identificaron el problema y piden que no reinicien porque sino no se solucionará.. y que tb si lo reiniciaste saben cual es el problema...  adivinen.. por un inconveniente YO NO LO REINICIE NUNCA y a que no saben?? Sigue el problema. Si era su estrategia comercial salir a comprar los nuevos dispositivos con lo carisimos que son (y por lo que veo en todo el mundo) , fue una malisima idea. Mi pregunta es la siguiente.. COMO VAN A RESARCIR O COMPENSAR esta situacion a todos nosotros.. si.. los mas de 20 millones de personas.. por el tiempo perdido.. por el soporte no brindado.. por esperar mas de 24 hs para que comunicar que hay un problema global y sumemosle a todos los que reinicieron los dispositivos cuando supuestamente no habia que hacerlo..ni te digo a los que le cambiaron la fecha!!! En fin.. como van a compensar esta situacion!!!??

[Spellbounding]

Where is this at??? JUST GET AI to do it!!

[Larencia26]

Ok thank you 

[Larencia26]

Please what should I do to reset my chromecast ?

[7p3j]

I factory reset it

[Perez5004]

Cromecast 

[Tom89]

Is there any updates? Still paying for apps that I can't watch now.

[BadFlash]

Watch it on yer phone !  Ar ar arrrrrr 

[Stephane27190]

J'ai fait le reset n'ayant pas eut l'information avant d'arriver sur cetre page, j'attends donc le correctif.......

[NataliaG1982]

I need instructions as I performed a fatory reset

[みぃと]

今このメッセージを見つけて

既に、リセットしてしまっているのですがどうしたら良いですか？

[Nclong1022]

It's been 3 days now. How have you not figured out how to fix the problem? If I'm going to have to trash my chromecast and get something else, I'd like to know sooner than later. 

[Seemab]

"Well, when will we get a solution? If it's a certificate issue, as I have read, it should not take much time to renew the certificate."

"If it's a coding bug causing Gen2 Chromecast to stop working after a 10-year cycle, it seems that Google, ChatGPT, Copilot, and other AI tools have failed to find a solution. This proves that human intelligence is still essential for fixing such bugs."

[europe2013]

Any update on this. still cant cast anything to my tv. I knew i should never do updates it always screws something up. currently in recovery from a operation, worse time it could happen, when is this going to be fixed. How long intil you pay for my subscriptions as im unable to use them.