Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Johnny_G]

Update please ? 

[Carleen]

What if like may others I did reset my Google chromecast? What can I do to get it working again??

[DKaul]

Guys any news about fix or should look to buy other device if no fix seems to be in sight.

Atleast share some info. please

[Babycakez247]

Hi I have already factory reset it 2-4 days ago as it instructed me to do so so I did. Can u fix it if it's been reset?

[dreamymushroom]

What a joke. Please fix this asap and advise steps to the setup process as i did a factory reset. 

[VillageMan]

Why not give people information to their Gmail report it to the news release it on social media hey and maybe use Gemini to let us know when an approximate date for this fix may come about? There are so many avenues you could use to communicate with the Google customers. Yes we are Google customers we got into bed with you when we bought your items. Even tell us if it's time to get out of that bed because I'm certainly considering it because it's just too long now. I think that because this is such a cheap device you're not interested in really fixing it and probably have one person in a little shack stuck in the outer reaches of society working on a possible fix. I have lost all confidence that Google is a reliable company and only you can restore that confidence. Come on surely you could put some backbone into this instead of yawning and drumming your fingers on the desk thinking what could be wrong. 

I think it would be wonderful if everybody got together and said we're leaving Google We're going to go to Apple what would you do then? Yes they cost more money but hey they're reliable and when you need a fix they're there on the phone to answer you. 

I think Google's gone back to the 1970s and will never recover back into the 21st century. 

Sorry people I am just very annoyed with this very sad situation that is totally ruined my listening experience to so many things. First our groups went so you can't have group voice commands and they all start playing lovely. Now me personally in this home not the richest of people not the healthiest of people living in retirement and trying to enjoy some music to dull the pains and aches of old age I cannot no longer do that. No I know you don't care but hey nor do I anymore not for Google or your products. Three times I've had the pixel 9 in my shopping basket and stopped. I believe that was divine intervention cos they suck for saw this coming. 

So easy for you who has all this technology and wherewithal and manpower to fix this so that so many people worldwide can get back to enjoying their lives. I feel like Google declared war on its customers what should the customers now do I ask all the customers. 

I think it's time!! What do I mean we all know what I mean. 

In my home I am going on the internet as I finish this and I'm going to price up Amazon products and Apple products and as soon as I find what is capable of doing what I need it's bye-bye. 

[RRG1]

According to internet sources a CA-certificate has expired. If device had been reset a time shift (before 08.03.25) is required on th googlehome instance to reconnent. In a second step an adminstrative surface on chromcast device can be used to "bypass authentication". Both was working fine for me.

My question: What (tls? -) connections does the cert apply to? question: what impact would it have to leave this setting? 

[Eueder]

Bom dia!

Cadê as atualizações do Chromecast segunda geração e etc.

Comprei e paguei o produto do GOOGLE CHROMECAST e quero as atualizações do meu aparelho....

È o meu direito por lei...

[ceolsaol]

Of course I reset it a few times and it’s still won’t work!!!??? Please help 

[Lorenzo1050]

Please do not factory reset your device.

Really? Now????? Update ASAP!! 

[Sab25]

Is this corrected- I have reset the cheats before finding out there is an issue. Do you have the solution yet? Thanks

[Lolo20]

When is going to work ? 

[Paul-H]

Hey, reading this now, too late, i did a factory reset, is there a fix for those of us coming as well and do you have a timeline?

[ManasD]

When is this going to be fixed. Anymore updates on the same. Why is it taking so long. Really very unprofessional 

[Mich88]

Hi

Is there any updat on fixing the Chromecast yet

[Robynandtinker]

Is there any update on this? It’s been all week??? 

[Ncr17]

Please help me set up chromecast if I can’t do it with an older version of google home app I’m using an iPhone 7 

[Joselyn]

Are there any news on this? Is way to long to fix this problem 

[Palonka]

When will we get an update as to the fix occurring? We’re coming up to 5 days now.  It’s a pretty poor effort. I shouldn’t have to be getting updates off Reddit. 

[Larin]

How long are we looking at.pls? Am stuck in bed for sick 3 weeks and neeeeed it for my sanity 😫

[Slyv]

Awaiting the fix

[RL0208]

Any update?

[Spekski66]

When do we get another update about the Chromecasts? I have it back on my tv and the home app but it says that its still offline.

[Angela_Duran_]

Antes de orientarem a não restauração,  o próprio Google orientou restaurar 

[Systemas542]

Tiene esto algo que ver con la administración de los estados unidos? Tantos años usando estos equipos y nunca había visto este tipo de problemas. 

Se escucha conspiracionista pero yano puede uno confiar en las empresas de estados unidos. 

[Radu32]

Someone forgot to renew the certificates? possibly because they were let go?

[Celticmills45]

Chromecast has been off for five days now these are still not able to fix this I have been waiting for over five days and still move forward still seeing the same thing that says addictulous man trying to cast movies cannot even watch movies man come on get it together

[pkorkusinski]

And If I already did a factory reset and can't do the setup?

[matheuzglauber]

It's quite frustrating! I hope this issue will be resolved as soon as possible.

[Jen1968]

When will this get resolved I have tried to reset my chromecast and reset my Internet nothing works 

[Keeganpeter123]

How long until the issue is resolved 

[yoshi0828]

Chromecastの不具合ですが、いつ頃までに治るかはお知らせいただきたいです。

[Gisa25]

We didn't know right away that it was a Google problem, so we tried everything and then of course reset the Chromecast to factory settings.

[Lensi90]

How Long Will it Take To Resolve the Chromecast 2nd Generation Issue? Por favor digan algo… 

[shawchessplayer]

I came upon this webpage by chance, and have the problem in question. I have done a factory reset, of course. There must be so many people who are not aware of this site.

Why haven't Google made more people aware of this ptoblem ? Email ?

They probably do not like to publicise the fact that one of their products have failed miserably !

Not impressed. 

[gustavodaluz]

Do you have any idea of how many time you still need to solve this problem? Thanks

[pbro]

Please let me know when you have resolved this.

[Mdavex]

As soon as possible is not an ETA. Give ETA + youtube premium as a compensation.

[Guidollo77]

Thursday, we are still waiting and meanwhile paying our streaming service. Please define better your "ASAP".

[Kavitha]

When it will get solved. We are using for the past 10 years. We don't have the cable network and smart tv.