Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Krishnakumar-KK]

Any update as at 13Mar...unable to use my TV due to his or cast my PC. Appreciate if an update is provided

[sergeSzudrowiez]

Merci 

J'attends votre réponse pour la résolution de ce problème. J'ai déjà réinitialisé le Chromecast.

Merci 

[VanesaRyk]

Cr4p. I reset my device.

[rkylemyers]

Change your phone's date to 3/8, the re set it up. 

[NeilJames]

That fix worked a couple of days ago, but today my CC2 went back to being a brick.

[Anonymous]

I am in Spain, when you consider to send the fix firmware to solve the chromecast problem?

[Arno124]

how will I know when the problem is fixed?will you email me 

[AlekK]

Any specifics how the problem manifests itself? So users would know whether or not they experiencing this problem or something else? For example,  in my case the YouTube app was forcefully signed out and now the account sign in selection choice just freezes. Is this related to the issue you've identified? 

[Baptcast]

Let us know when it's working again !

[IK4]

Any updates please

[Cemil]

• @@#₼&()=%÷¦|

[Cemil]

@@#₼&()=%?!/:'*

[Melu]

Ya van varios días y todavía no hay novedades. Cuánto tiempo más hay que esperar??

[Stefanie1992]

J'ai réinitialiser, je ne savais pas. Rien ne marche.

[11Gacek11]

Any updates on the resolving issue progress?

[Melanief]

Its ok but I dont receive any solution so whats going to happen?

[MickC1]

Any updates?

[ifmcjthenknczny]

Is it confirmed that the factory reseted Chromecast (which was a logic first thing to do) is bricked?

[Emusk]

It's easy to hack don't panic 

[Anonymous]

no not bricked, how about set the date manually on your phone to March 7 

Then use google home to setup the device again, it will then connect to the wifi network and be online just in case google pushes a fix. Once the device is on the wifi network, return your phone back to current date and sit back and wait for google to release a fix

[NeilJames]

That no longer works. If you actually had a Chromecast 2, you'd know that to be the case.

[NeilJames]

I can confirm that that is the case with mine. I don't think there will be much difference with mine and the thousands of others still out there. They will all have the same revoked certificate.

[Anstepe]

Soy de argentina y no puedo usar el Chromecast, por qué?

[Carol15]

Can this error be fixed by me 

[oohstacey]

This is not funny, I’ve not been able to use my chromecast in 6 days!!! Nothing works!! 

[Elias_91]

Dejen de jugar con nuestra paciencia! Pongan las cartas en la mesa y salgan a decir que es a propósito para que tengamos que comprar un dispositivo nuevo! Están jugando con la ilusión de gente que no tiene la posibilidad de cambiar de televisor ni de dispositivo cada dos años como a ustedes les gusta!! Al menos sean serios y digan la realidad

[kacuno]

Literally how is this not fixed yet

[Anonymous]

So it's Thursday and no update or fix for 2 more days..?!

[Lugarsano]

Sigue sin funcionar 

[Anonymous]

Your reaction was as late as his solution. The first thing a user does when he encounters a bug like this is to restart all computers. And since Google didn’t notice anything, it made me think of a later problem for doing so. I want to know how you will solve it, since I have three chromecast out of service thanks to you.

[Rignes]

Everyone who has reset their devices should take the time to read the entire post.  If you actually do that you will see they are working out a fix for if you have already reset your device.  I think many people are seeing the bold "Please do not factory reset your device." and then stop reading.

The relevant part of the OP is:

"If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix."

Please do not panic and keep a hold of your devices for now.

[jheyse]

Hi Google,

It's Thursday in the meantime and it has been 4 full days now since my (and all, apparently)  2 Chromecasts (2nd gen) stopped working.

• Any update on the situation ?
• Any projected timeline ?
• How will you communicate this to Chromecast users? Are we really expected to come and check here 4 times per day and search the internet for any updates on tech fora?

Thanks in advance for enlightening me and no doubt many many other Google customers.

Jan

[504Ana]

This is taking too long. just send me a coupon for a new one please. 

[Temporal]

You know it's already friday, right? FRIDAY. You know, don't you? And my Chromecast is still a piece of useless **bleep**. Friday, five days later. F-I-V-E. Count with me: 1... 2... 3... 4... **bleep**ING FIVE DAYS.

[korneliahuckert]

Bitte beeilen sie sich, ich warte schon seit Wochen 

[dbschwent]

When is the issue going to be fixed. Still having issues connecting.

[Rodri1]

Hemos sido muy pacientes, mi chromecast esta conectado con wifi, pero no hay colectividad con mi dispositivo, o sea aparecen todos lis fondos de pantalla conmla hora y con la temperatura, parece un viejo dispositivo de cuadros cambiantes mostrando paisajes y pajaritos, pero no se conecta a una sala o habitación, en mi google home de mi dispositivobedta pero aparece sin conexión, claro es lógico si en la pantalla no aparece nada, que solución dan, o lo tiro y compro algo parecido, porque el de 3 y 4 generación también presentaron problemas, gracias y espero una respuesta, por respeto al usuario

[Aluvala]

Please fix as soon as possible. Waiting 

[NickLove]

It's pretty sick the hacks came out way before any hint of an official workaround 

[Rodri1]

Necesitamos respuesta