Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Enri]

Confermo! Funziona ! Grazie ☺️

[AC12]

¿Qué hay que hacer para volver a hacerlo funcionar?

[As123444]

Aassss

[As123444]

 

[Anonymous]

You are incredible. Thank you!!

[Onnacobb2023]

Turn left go back only land reunited  with others 

[As123444]

Hehehe

[Mondog]

This worked! Thank you so much. The community is great, Google is crap!

[Steve757]

How do you get the update? All of a sudden my device can't be found 😞

[PRAB_tech]

Try to be on same SSID...

[SandyT00]

You have to keep updating Google home until it links.  It took me about 3 goes.

[mayconfernandes]

Thank you so much. Muito obrigado!

Your suggestion got me prepared for Google update again.

When it stopped working the 1st thing I did was to a factory reset.

[PreetsJ]

Thank you very much! Just got working again after a week 😁

Google Home app isn't working though so I'm going to uninstall and reinstall 🤞🏼

[Sergio7]

I'm having problems with my Chromecast

[Undercover]

Thank you so much. This worked for me. 

[timevans447]

When will we be finding out when the issue is going to be fixed 

[Gypsy4359]

Buy new one through Amazon and then return it when they fix it if they do

[Patibosco_61]

Esperemos que sea rápida la solución,yo todavía no pude entrar !

[Devide]

O meu não está funcionando 

[IP2]

Hola. Acabo de recibir la actuación. Ya funciona.

Para los que han restablecido el Chromecast, el problema que tienen es que no lo pueden conectar a wifi. Solo tenéis que cambiar la fecha en el móvil. Poner una fecha anterior a 9 de marzo para configurar el Chromecast y así se queda conectado a la red wifi.

[Giggino]

Perfetto funziona!!!

[MaiteEsc]

Pues si compartes como te ha funcionado, sería muy útil para el resto.

[Valeria58]

Sem funcionamento ainda.

[Io2]

Neanche a me

[oliver433]

Sama sama

[Erik12]

Gracias por la gracias 

[MaiteEsc]

Yo lo he conectado a la WiFi, pero no descarga automáticamente la actualización.  Solo veo las fotos de Google... temperatura y hora... no admite que se le envíe nada. Tampoco da mensaje de error. Como al principio de reiniciar estoy.

[Nayla1]

Queda instalado y configurado pero sigue sin conexión al wifi, x ende no le van a llegar las actualizaciones 

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/689350

[GoogleNestTeam]

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

[Emusk]

Cheers 🥂 🥂 

[legend-80]

Is it down 4 the count !?

[PugedaAdwain]

I'm ready and willing 

[Manhatthien98]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/683104

[LDaddyDice]

Thank goodness Elon Musk has this device or it would never have been fixed.

[JJ-27]

Nous avons confiance, merci !

[web35]

I have two chrome cast audio that are my reserve. They haven’t been in service for a couple months. Do I need to plug them in or will they work properly in the future?

[B-1]

Tem que estar conectado né amigo, como que vai atualizar sem sinal de rede e sem energia no aparelho kkkkkk