Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ruthie333]

Thanks for the email! I thought I was going crazy trying to reconnect over and over!! We look forward to the fix. 

[Theresa1012]

Good Morning, any update on current problem?

[BadFlash]

What is the pinned post saying?

[debyg86]

No restablezca el equipo a la configuración de fábrica, Literalmente es lo que cada usuario hizo desde el día uno pensando que era un problema propio de su equipo, ojalá puedan solucionarlo para que nuestros equipos no queden obsoletos.

[Leanfee]

Espero pronto una solución, espero me avisen tal cual lo mencionan sino también están faltando a la verdad con eso también

[PHAGE]

Waarom wordt er op maandag gezegd DAT HET EEN AANKOMEND PROBLEEM IS?? Je wist dus dat het eraan zat te komen, maar op dinsdag werd mensen nog steeds verteld dat ze de fabrieksinstellingen moesten herstellen. Ik denk dat Google beter moet communiceren met A de consument en B de medewerkers van de helpdesk die mensen zelfs op woensdag vertelden dat ze de fabrieksinstellingen moesten herstellen. Ik heb het gedaan en de Home-app herkende mijn Chromecast niet meer. De oplossing was eenvoudig:  Doe automatische datum en tijd uit en kies een datum vóór het probleem. Ik zette het op 5 maart en nu wordt de Chromecast weer herkend door de Home-app. Vervolgens heb ik automatische datum en tijd weer ingeschakeld en wordt hij nog steeds herkend door Google Home. Oké, ik kan nog steeds niet casten, maar deel één van het probleem is opgelost door dit te doen... Je kunt deze Bushfix gebruiken en gebruikers vertellen dit te doen als ze de fabrieksinstellingen hebben hersteld...

[JagerMats]

Google, Please provide latest status.

In my family four days without streaming is an eternity!
No news is in this case bad news.

I'm requested to find another solution for our home, and I can assure you this will not be a Google one!!!

[BadFlash]

It’s a community forum , google is not reading this message and you’re mostly annoying every commmunity member with those posts . 

[Carlosvinicius]

Pra quem restauro oque faz agora

[Anonymous]

I’ve already reset the system..and now? Please solve the problem.

[BadFlash]

Read the goddamn pinned post or search the forum for the possible workarounds … that will not fix the casting issue but will at least add back the chromecast to your WiFi network . 

[Laugesen1805]

Howe long does it take to fix the problem ?

[Anonymous]

They have to test the fix to ensure it works and they have to co-ordinate the roll-out with the normal update cycle.  You need to be more patient.

[NeilJames]

What is there to test? Why "co-ordinate with the normal update cycle"? Why can't they make an exception, as ALL gen 2 CC's will be broken, and do it now????

[BadFlash]

Because they could brick them for real ?  They could make it worse ?  Do you even have an engineering background ?  IT background ?  

[BadFlash]

The time it takes tbh.   Just wait .

[dubanator549]

Not long..... problem solved!!  Got a couple devices, less than $20 each.  All good now.

[Stew2]

I’ll forgive the eight hours off and on I’ve tried to get the Chromecast working till I read this. Maybe next time you could send out Emails to the registered users so we don’t waste time scratching our heads thinking why has this just stopped working. So until a fix rolls out I’ve managed to get it back up using that setting the date to March the first as I naturally had tried to reset the device. So until the fix rolls out we can’t  stream anything on our main ageing TV. The Chromecast has been flawless till now ver the years, shame a bit of foresight might have prevented this. 

[BadFlash]

They did when they got aware of it I guess .  Sending an email to tell you you have an issue with your own device … but yeah this issue is a PITA apparently .

[Lodos_25]

Buenos días 

Yo lo he restablecido de fábrica como puedo solucionarlo? Gracias 

[bojims]

pls fix this problem

[BadFlash]

Just wait like everybody .  Read the pinned posts ! 

[rpwithersmacker]

The point is…this is a simple issue that shouldn't have happened. Next email will be "Oh…we forgot about this or that and now all your data is wide open to hackers."

[BadFlash]

It’s not that simple actually … but never mind .  I’m done with “I know everything” attitude .  This is a community forum not a punching bag .

[Brayanc]

For those who complain, Google doesnt care. 

[BadFlash]

IT’S A COMMUNITY FORUM !!!!!!  Google is only managing the community .  Go on with your life !

[MannyLabbe]

You have a lot of time to waste yourself ... answering everyone and tell them to shut up, people are pissed, for a good reason, they don't have any clue about what to do, some aren't tech people at all..and I don't understand your problem here.

**Stop bashing at people's reactions to this situation, and stop telling them what to do... You ain't the boss here, as you said:

Go on with your life! 

[NeilJames]

Seems not.

[alecdiez]

Si...es evidente que no les interesa nada!!! Pero asi es como las empresas desaparecen en el tiempo...tomando estas decisiones de mierda!!!

[mdinizbh]

This is shameful for a company the size of Google.

[BadFlash]

Why is it shameful ?  Do you even know what’s involved in fixing this issue ?  What challenges are to be overcome ?  Seriously , grow up .

[EneasMCNeto]

Well I did It because that's normal way tô fix It, só please help me here!

[74061015]

my cromecast interrupt soon, it cant' recognize firmware.

I attend soo solution 

#

[BadFlash]

I just unsubscribed from all emails from Google Nest Community because 99% of the people posting here don’t know how to use a community forum and didn’t even dare searching about this issue and how to fix it .  There’s been a bunch of threads about that already but that were drowned in noise and entitlement .  I’ll just keep looking at this thread once in a while and will stop answering entitled people … it’s only a 50$ appliance they have been around for at least 10 years .  Y’all should get a life because you’re all miserable .

[NeilJames]

It may be a $50 product, but it should work regardless! Through its use, it has generated $billions in revenue for Google, so you'd think at least, they'd keep their end of the deal and make sure it works!

[Keesie123]

This would be hilarious if it wasn't very serious and tragic for thousands of people. Shame on you Google! Multi billion dollar company and can't fix the problem in over 4 days! Shame on you again! 

[BadFlash]

Shame on you for shaming a multi billion dollar company and not having ANY clues on engineering and how IT works .  Grow up !

[Ajshshshshjmota]

Kakak

[SumitSingh88]

Really disappointing.  NOT EXOECTED FROM Google

 Certificate expiry is not a big issue, New certificate can be put up.within hours

[Toyou]

Thanks for the motivation, and confirmation that we have to build our own tech with a Rasberry Pi.