Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

Hola muchas gracias me funcionó así 

[aclaudiascruz]

Thank you, Condor. I had reset on Sunday and was worried about receiving the update. I followed your steps and it worked.

[Auramon]

Enhorabuena, me ha funcionado gracias a tu mensaje oleee

[osvalles]

Lo restauré a valores de fábrica. Hice la prueba que recomienda Condor y listo. Conectado a mi WIFI y en modo de espera como siempre, pero aún no conecta con las app del mis canales. Esperar la actualización es lo que queda, pero es un alivio saber que quedó conectado y listo para recibir ese parche. Gracias Condor. 

[Lume13]

Perdón me sale la hora y Google más no la red a la que está conectada igual ya está con internet?

[Elharawy]

Thank you Condor that works 🤩

I have already did a factory rest a few days back, but I followed your steps , I manually reverted the date on my phone to March 7th and opened the google home app (iPhone) as I made a new connection it worked and automatically installed the latest update to my chrome cast. I reverted the date back now and it works perfectly! 

thanks again 

[Laura48]

Muchos lo reseteamos. Hay que esperar la solución de Google.

[Anonymous]

Do the clock thing. Just made It and worked for me

[Vjyn369]

How to do that

[AS76]

Tengo la misma duda, no entiendo bien qué debemos hacer. En las soluciones standard recomendaban resetear y ahora no tenemos solución?

[vuldub]

I have done the factory reset in an attempt to get it working.  It currently does not work. Please advise.

[Anonymous]

Fix was found by the community for those of us who factory reset. Simply set the date on your device to March 8th or earlier in your settings, then do your Chromecast setup through Google home. Hope it works for you!

[Here4info]

Thanks. Was able to reconnect and see on network. Still no ability to cast regardless of date.. I guess we’re still waiting the fix rollout 

[Anonymous]

Yes, now that you're connected the update should happen eventually. They say it's happening now but in small chunks.

[Elo62]

Effectivement cela fonctionne pour ajouter l'appareil sur Google home. Mais une fois qu'il est sur google home, il est à l'état "hors connexion ". Du coup cela signifie quoi, hors connexion au réseau ou hors connexion au niveau du certificat SSL lié au bug ? 

[Anonymous]

Seguirá diciendo "sin conexión" hasta que Google lance la actualización. Al pasar por el proceso de configuración de Google Home, simplemente lo ha conectado a su Wi-Fi y ahora es solo cuestión de tiempo hasta que Google lance la actualización. Aparentemente lo están haciendo ahora mismo, pero en pequeñas porciones.

[Pierrequiroule]

Tu as les photo qd ta tv est sur la Google cast ? Si oui, elle est connecté à internet et tu devrais bientôt recevoir le patch.

[Renatardeo]

E depois pode voltar o horário e data normal no celular?

[Anonymous]

Sí, pero eso no va a hacer que tu Chromecast vuelva a funcionar, solo lo va a reconectar a Internet, así que cuando saquen la actualización, se arreglará solo.

[Sven123]

Works to add it again, only it mentioned that it's not connected tot the same wifi network but I can see it again in the Google Home app, cannot play any music though. 

[Anonymous]

Yeah, you basically just reconnected it to your Wi-Fi so it can receive the update when it releases. The Chromecast will unfortunately still be broken until then

[Carlyr]

How do you change the date if you already did the factory reset?

[hugogmg]

You need to change the date in the phone used with google home.
Then open the app and start the configuration. 

This will make the chromecast show the photos. You won't be able to stream but you will be able to receive the fix when released.

[Thurston11]

You need to change the date on whichever device you are using Google Home to set up the Chromecast. 

Change the date in your device settings to March 8 or earlier.

Add the Chrimecast as a new device in the Google Home app. This allows the Chromecast to connect to WiFi again so it is able to receive the update when rolled out.

Go back to your device settings and correct your date.

Wait for the update.

You're Chromecast will still not be functional for casting. It will be able to recieve the update

[CKramer94]

As soon as I change the date back my device disconnects. Any advice? 

[Pierrequiroule]

It worked for me. Ty

[Visito1]

Brilliant!

[bingjim]

How do you set the date?

[Zlacedup]

Can I change the date back to original settings after it connects or do I need to leave the date on the 8th?

[Marcomarco]

What do you mean on device like iPhone?

[Larssda]

Set your phone date to 8 march or warlier them ypu can set up tje chromecast again from google home, still wont work for casting but atleast its back to being not factory reset

[Kebab1]

Reset the divice again but this time set the date back manually on your phone to for example febuary 28. Maby restart the phone too if it doesent work. You should be able to conect the cc to your wifi and then wait for the new firmware or do the reddit workaround.

[Natabi]

Change your phone date to be before 9 march 2025 and try to connect it again to be connected to the wifi, waiting google update

[Stecura]

It just bring it back to screen saver screen and still does not work 

[Katiehu]

Same here! Hope we can get ours working again. It’s so frustrating 

[Zamaneh]

Thank you

[Smallllllj]

When you say must be connected do you mean I need to keep it plugged in and the power on for the next few days?!

[engjullp5]

No i think they actually mean the chromecaster must be connected to the wifi or in other words it must be set up

[Kebab1]

Thats right.

[BellaPenny66]

Is anyone able to connect to their cc to wifi though? Since the issue started my device shows as offline and can't be connected... doesn't matter what I do i can't get it to connect... so does that mean I won't get the fix ?