Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[sandtbarr]

my iphone won't allow me to change the date, it's greyed out - a lot of phones depending on network providers will not allow this, so that option is of no help at all 😞

[johnnyzero2]

Ok. I wasn't aware that some cell phone carriers locked down that setting. Maybe you can borrow someone's (non-locked) smartphone or tablet for a few minutes and use it to re-setup your Chromecast?

[Daviddream76]

E' un po' tardivo dire di non ripristinare il dispositivo quando è l'ultima cosa consigliata dopo avere spuntato tutta la lista delle cose da fare quando si  ha problemi....resto fiducioso di una soluzione a breve....dai che siete in tanti a lavorarci sopra!!!!!

[Anonymous]

To re-setup your Chromecast in case you performed a factory reset, set the date on your smartphone to march 1st. Then user the Google Home app to setup the Chromecast. After that, wait for the firmware update from Google.

[johnnyzero2]

Exactly.

[EntangledWeb]

This has gone well beyond ridiculous. So much for the DEI hires running the "show" over at Google.

[gschwoegler]

That's hilarious 😂

[LeAndroid84]

Mine wasn't working all week but today it has just started working. So I guess this is a late message?

[MaiteEsc]

Como decís ahora "Please do not factory reset your device" cuando es casi lo primero que se hace cuando hay algún fallo de conexión... espero que puedan reconducir la situación,  porque la confianza en los dispositivos Google se verá afectada inevitablemente si no hay una salida óptima de este "incidente programado"

[Ebooth32]

What happens if you did the reset already. Is the device bricked?

[Lylo]

L'information vient un peu tard... j'ai réinitialisé le 9 mars 2025...

C'est quand même une honte de priver des millions d'utilisateurs de la chromecast au profit de la Google TV Streamer 4k à un prix exorbitant ! 

Pensez à dédommager vos fidèles utilisateurs, c'est grâce à nous que votre boîte fait des milliards !

[richerso]

Hello Google Chromecast,

Thank you for your email regarding the outage affecting Chromecast (2nd gen.) and Chromecast Audio devices. However, yesterday, before receiving this email, I experienced issues connecting my Chromecast, so I performed a factory reset. Now I’m concerned that this may have further affected my device. Is there any update on what exactly happened and how I can recover my Chromecast now?

Best regards,
Ricardo

[Anonymous]

To re-setup your Chromecast in case you performed a factory reset, set the date on your smartphone to march 1st. Then use the Google Home app to setup the Chromecast. After that, wait for the firmware update from Google.

[Pat_]

I haven't done a factory reset as I didn't realize the problem until I heard about it in the news.

Devices are still shown as offline in the Google Home app.

I hope you publish a solution for those who haven't reset their devices yet.

Cheers.

[sswin]

Any update on those that had a factory reset done? Still unusable.

[Leo61]

O.k. i am confident that you will solve this 👍

[User34567]

Hey, my Chromecast stopped working on the weekend. I tried following the troubleshooting steps on this website but now it seems completely bricked and won't connect back to the WiFi. I've bad eyes and can't watch Netflix, Disney or any other streaming services that I'm paying for on a small screen without it causing me pain. Can anyone help?

Thanks

[Lilahnz]

This is happening everywhere for days now but only with the second generation chromecast, see if you can pick up a cheap different generation chromecast 

[Lilahnz]

Or ...if you have a laptop that can play what you want log into your Netflix Disney etc then plug an hdmi cable into to your tvs hdmi port that will be a fix till they can fix this issue

[Kimon1]

We understand  your fixing the issue but its taking too long. Mine is still not working...

[ba005734]

Like many others around the world my chromecast stopped working Sunday 9th of march! Today is Thursday and it still doesn’t work! How long will it take before the problem is fixed? 

[Tati23]

I had already re-started so what must  do I? 

[PjBelgium]

Well, I do did factory reset my Chromecast as part of my trouble shooting routine (rarely needed but it happens, usually when travelling). And I let it without power for a while as suggested in some other Google chromecast instructions. 

Ah well, putting it on power now and waiting for further info. Happy things will get fixed soon. 

On a lighter note, I'm waiting for someone making the joke 'it's due to the thousands of government workers being laid off - somebody fired the guy that needed the certificates to keep up-to-date' 😜🤣

[purilorenzo]

Mi Chromecast 2 no me funciona desde el domingo 

[Anonymous]

Dear Google team, you say to perform a factory reset when you have problems and I did that too and now you say not to do it, that is contradictory, I hope that there will be a solution for me too and soon please. Greetings Marcel

[Nesken]

i have resetd my device. and now?

[everythingben]

If only Google had an app where they could set a reminder to renew it's certificates 😂

[PG123]

Ive not been able to connect my phone to the chromecast for days. Been struggling trying everything . Only just received the email that there’s a problem with others too. Already tried the factory reset. When will this finally get sorted? What will I need to do to get it working? 

[Goaglesucks]

It’s three days now. Is google to compensate it’s clients ? I’m paying for a lot of streaming services I can’t use now. 

[Miguelsp1]

Same here 

[Whyitnotworking]

Hurry up 😂

[iorranathalia]

O meu não está pegando não como eu resolvo 

[Melly2]

Hello to whom it may concern,

Due to lack of communication when this all happened I went and did a factory reset. I would like to know how and given the instruction on how to correct this. 
thank you

[Lilahnz]

So did I and I honestly think most of us did considering that's what googles go to says to do even with authentication issues so it's on them to find a fix through factory reset I say. 

[joelios]

If you reset it like I did, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[danielhellin]

Reset after 2 days was not working. Your email was too late.

[Achimbam]

gleiches Problem..Seit einer Woche funktioniert gar nichts mehr. Meine Chromecasts können nicht mehr gefunden werden und sind entweder offline/ können nicht Authentifiziert werden/Firmware veraltet

[lorenzosuarez79]

Buenas tardes, necesito una solución ya que no puedo ver la televisión.

Por favor avísenme en cuanto tenga la solución.

[FvdM]

If you made a factory-reset, the most easy way to connect it to the Internet again (think you need to have your chromecast online to recive the fix):

Tempory override/set the date on your phone to before 09-march-2025, kill the HomeApp en restart it, now you can connect the chromecast to your wifi/internet connection. It online... now your need te wait, just like me and the hole world, for fix from Google...

Biggest tech and search engine, but still can't find a solution 😉

Edit: looks like Google is pushing an fix/update!! They expect it could takes a few days to recive it... (if your device is online!)

[deadko]

it works now !!