Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Niko81927]

Me to , nobody think it could be an other problem . Angry am 

[Niko81927]

I think nearly all do this 😡

[Gabriel600r]

Los portales de noticias desde el dia de ayer informando que google ya soluciono el problema y tengo 4 chromecast mas un chromecast audio que siguen sin funcionar!!!! hasta cuando?????

News portals have been reporting since yesterday that Google has already fixed the problem, and I have 4 Chromecasts gen2 a Chromecast Audio that still don't work! Until when?

[Eimo]

I've just realised that if you reset your phone or device to 1st March and try to reconnect it might work 

[Niko81927]

To late 😡

[Emilyniebla]

Ya pasaron 4dias entiendo que sea un problema que no se soluciona de la noche a la mañana pero cuánto tiempo más necesitan? 🤷🏽‍♀️

[Civ]

It works!!!

[gem13]

4 days after your post and the problem is not solved, I start to think the best it's to try another option, different that waste our money on this

[Tini_10]

Y para cuando la solución porque ya llevamos así desde el día 9 de marzo, han pasado ya 4 días 

[johnnyzero2]

Good news. According to this Reddit post, Google has just started to roll out a firmware update to fix this.

https://www.reddit.com/r/Chromecast/comments/1jafq8x/comment/mhlbb3n/

The next headache for Google will be to convey to millions of users who've done a factory reset how to reconnect their Chromecast to wi-fi, so that they can actually receive the firmware update. It's a fairly straightforward workaround that involves temporarily changing your phone's date/time setting to pre-3/9, which will likely be a challenge for many non-tech-savvy users. If you've ever tried to explain to your mom how to do basically anything on her phone, you know what I mean. Now multiply that times a million.

[gagl]

Har 2 st cromecast som inte funkar. ( 2 generationen)

Tacksam på svar vad som ska göras? 

Är det så att jag måste köpa nya eller funkar inte dom heller.

Mycket dålig information från er.

[Loretto]

I already set it to factory default after almost 2 days of trouble shooting using instructions from Google help center.

[Marcellle]

Thank you for your answer, but I' ve performed the factory reset. I' ll wait for your guide. 

[Jonathan6]

somos 2 

[Anne360000]

Bonjour oui et j'avais réinitialiser avant Le message maintenant impossible d'utiliser la chromecast

[Taschr33]

My chromecast 2nd gen is connected to the router so I guess it will receive the update automatically. Sometimes I see it shows the whether in my region which proves it is connected. But sometimes it doesn't. Even then, I see images swapping, so I guess it still is connected to the Internet. 

The problem started Monday, March 9th 

[PeterSweden]

I already made a factory restart I did not see the warning. I hope you send how I shall do as soon as possible 

Peter Sweden 

[Sy80]

**bleep** it..  just reset mine. 

[quiteria_souza2]

Minha tv não está conectando o Chromecast

[TGV-L]

At the same time as my Chromecast has stopped working so has my Hub Max 2.

I believe the issues are related

[TamCaviar]

ik weet wat er gedaan moet worden met 'n geresette chromecast 2nd gen. hoe je hem terug kan instaleren naar Google background op je tv, daarna is het wachten op googles update. oplossing. 

zet de datum automatisch /uit

zet de datum naar 8 maart 

sluit je chromecast aan op tv

instaleer hem via google home app.

opnieuw. 

dit is mij gelukt!!

zet daarna je datum automatisch op je mobiel weer Aan. en klaar. 

je chromecast is hersteld naar 8 maart, de dag voor de crash. er kan niet gestreamed worden, maar nu K as 'n je chromecast wel de aankomende update van Google ontvangen. 

met een reset, gaat dat dus niet.. 

Beetje gemanipuleerd systeem, maar het werkt wel, 

suc 6 

deze oplossing had Google toch ook wel kunnen bedenken.. denk ik.. 

ik hoop dat iedereen met een geresette chromecast, straks na 't doorlopen, uitvoeren van mijn oplossing, weer beetje geholpen is. 

nu dan maar hopen dat Google het snel oplost.. voor iedereen. 

[Miller90]

Fui um dos que fez a restauração para o original de fábrica e depois, para consertar o problema alterei a data para 08/03/25 e consegui conectar o dispositivo novamente, mas mesmo com ele conectado a atualização ainda não veio, sendo que diversas pessoas pelo mundo já estão relatando que receberam a atualização e seus dispositivos voltaram a funcionar corretamente. 

[estefanibraga]

Precisamos da resolução o mais urgente possível.

[MortizT]

Por favor solucionen pronto el problema de certificados.

En mi país (Chile), siguen vendido el Chromecast de Segunda Generación. 

Una empresa de tanto prestigio como Google, debería advertir si algún producto quedara sin soporte e indicar claramente la fecha en que ocurrirá.

[davidmowbray]

I have 8 chrome-cast audio each one connected to its own amp, boom box or legacy receiver. I use the system every day to put synced music through the house, on each deck, even in the garage. This is a huge pain. Even my wife is complaining 

David

[Virg2]

Gracias! Todavia no lo puedo usar, seguire esperando

[Biancacampos]

Mais vai demorar 

[Daianea]

Quanto tempo até voltar a funcionar?

[Ayelen]

Yo sin saber Lo reinicie de fabrica .... Y ahora no quiere conectarse. Cómo puedo solucionarlo 

[Grazi]

Consegui configurar o Chromecast, mas está dando erro no espelhamento 

[Reetdo]

When will this be fixed??? I need to use this asap

[johnnyzero2]

Good news. According to this Reddit post, Google has just started to roll out a firmware update to fix this. Apparently, it's a phased rollout, so it may take some time to hit your Chromecast.

https://www.reddit.com/r/Chromecast/comments/1jafq8x/comment/mhlbb3n/

The next headache for Google will be to convey to millions of users who've done a factory reset how to reconnect their Chromecast to wi-fi, so that they can actually receive the firmware update. It's a fairly straightforward workaround that involves temporarily changing your phone's date/time setting to pre-3/9, but it will likely be a challenge for many non-tech-savvy users. If you've ever tried to explain to your mom how to do basically anything on her phone, you know what I mean. Now multiply that times a million.

[Grazi]

Mudei a data no meu celular, consegui configurar o Chromecast, só que não estou conseguindo transmitir para tv fazer espelhamento. Como faço?

[johnnyzero2]

You'll need to wait for the firmware update to hit your Chromecast. As I said, supposedly it's going to be a phased rollout. Patience.

[SBMB64]

When will that be? I believe I had already reset. I'm lost

[johnnyzero2]

To re-setup your Chromecast in case you performed a factory reset, set the date on your smartphone to march 1st. Then user the Google Home app to setup the Chromecast. After that, wait for the firmware update from Google.

[Ro100]

Luego de configurarlo con el GoogleHome , hay que poner de nuevo la fecha actual o dejar la del 1 de marzo?

[SBMB64]

@johnnyzero2 how do I change the date on my phone?

[johnnyzero2]

Depends on what kind of phone you have. Google it. 🙂

[sandtbarr]

my iphone won't allow me to change the date, it's greyed out - a lot of phones depending on network providers will not allow this, so that option is of no help at all 😞