Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[gem13]

It doesn't work...

[Indignado]

Llevo toda la semana viendo la tele con el movil no hay derecho dicen que te enviaran algo cuando este solucionado pero deberian de haber avisado a los usuarios antes de hacernos esto, ya que todos no disponemos de un tv de ultima generacion 

[MikołajKlups]

Nie działa chromowany 

[EliotL]

I did the factory reset because that’s what Google Home told me to do - so this really isn't good enough. Hours of frustration! If you have effectively broken my device remotely then you owe me a replacement. How are you planning to inform me when you’ve resolved the issue, or do you expect me to keep checking back in with you, wasting more of my time? 

[dgraceofgod]

Unfortunately, Google home is not locating my Chromecast device even though it is within three feet of it, and then when it does attempt to add it - it says "connection failed" make sure local network access is enabled for the home app then try again... except Local network access is enabled, and it just keeps looping. I've reset my chromecast and my router multiple times. 

This is all a new problem since Sunday.

Any help would be extremely appreciated.

[Mrtax2005]

Nothing for Chromacast 1 gen? 

[Hmac_123]

Subject: Urgent Complaint – Unacceptable Lack of Customer Service

Dear Google Support Team,

I am reaching out to express my deep frustration and disappointment with the complete lack of customer service I have received. As someone who relies on Google products for nearly everything—including my phone, services, and smart devices—I expected far better from a company of this scale.

For days now, I have been attempting to contact your support team regarding an issue with Chromecast. Despite leaving my number multiple times and being promised a call back "in a minute," I have yet to hear from anyone. To make matters worse, every time I call, I am immediately disconnected from the help desk before ever speaking to a representative.

This level of disregard for customers is unacceptable. At the very least, I expect Google to acknowledge and rectify this issue promptly. I also believe an apology is warranted, given the time and effort I have wasted simply trying to get the support that should be standard.

Please address this matter immediately. I expect a response with a clear resolution, as well as confirmation that steps are being taken to improve customer support moving forward.

Sincerely,
Hmac

[Anonymous]

To setup your Chromecast in case you have performed a factory reset, set the date on your smartphone to a date before march 9. Then you should be able to set it up using the Google Home app.

[Benskii24]

Hoping if I comment here, I'll get some notification this is fixed. I went to use my CC yesterday and it didn't work so just factory reset to fix it as I thought it was an error my end as I've not used it in a while and got told it won't work and to come here. 

[Anonymous]

I tried now to setup my chromecast 2generation that no work from 10/3, since I have done reset to factory in the first day, now setup no stop soon and no give error like before but tell at some point , after connected to chromecast, impossible comunicate withthe chromecast

[lcdsantos]

My CCA firmware version, before the update, was 1.56.281627. No beta/test program.

Which will be the CCA firmware version after the update?

[dmr195]

On my Chromecast Audio that successfully updated it is now 1.56.467166.

[calixto]

Estamos aguardando a solução

[HåkonJ]

I have 3 Chromecast 2. Since you "Google billion dollar company" is unable to fix this problem, you should give every affected customer google streamer as a replacement. 

[marloscai]

Solution provided by @pmk421 for those of us who reset our devices to factory settings.
1. Change the date to March 6, 2025 (not automatically), which is earlier than the expiration date of the digital security certificate.
2. Use Google Home to manage your second-generation Chromecast until it connects to your home network. It's as if you just bought it and want to program it for use at home.
3. Wait with the device connected to your home or office Wi-Fi network until Google provides the definitive solution, which will be updating the device.

[Rick26]

Change the time on what? I can't connect to the Chromecast Audio via home to control it at all

[johnnyzero2]

It means temporarily change the date on your smartphone so that you can then use the Google Home app to re-setup your Chromecast, i.e. reconnect it to your Wi-Fi network. Once you've done that, you can change your phone's date setting back to Auto.

Once your Chromecast is back online, it's just a question of waiting for the firmware update from Google to be installed. Supposedly it's going to be a phased rollout, so it could take as long as several days. Patience.

[JennyB83]

How do I know if I have done a factory reset? I deleted the room (the device) from my Google home app and now I cannot reconnect it. Should I do the change the date on my smartphone thing? What does ”Your device must be connected to recieve the update” mean? Connected to power outlet? Wifi? How do I connect it to Wifi? When plugged into TV and power outlet the Google pictures and clock is shown on TV.

[Gypsy4359]

I’m going to purchase a new Chromecast so I can watch television and then if and when they fix this, I’ll just send it back. Let’s all do that and make Amazon crazy. You know, Jeff Bezos the owner deserves it. That’s just my feelings I’m not saying anything ……… else……

[MsMcris]

Superb! This works for me. Changed the date go 6th of March and reset up the Google Home and it worked! Thank you.

[Mwetzel394]

Yeah,!

[Aline4]

Não consigo conectar o Chrome a minha conexao Wi-Fi. Segui todo o passo à passo e nada. Estava funcionando Perfeito mas à 3 dias esta assim. Por favor precisamos da solução do problema. Eu preciso da tv funcionando 

[Saris1234]

Och hur många dagar är det? Och kompensation?? Tycker ni är skyldiga oss det med tanke på alla miljarder ni dragit in av oss som använder sig av Google! Skicka ut nya casting produkter!! 

[Dazzza]

**bleep**..... 1st thing i done in my troubleshooting was a factory reset .....

[Daniela0]

Change date on your phone to a date before 9th of march. It will let the device reconnect to the network. When connected to the internet it will not work due to understanding that the date is past the certificate. But is now connected to the internet = will get the push update from Google. (I don’t understand why Google isn’t writing this but.. yeah)

[ASJ3]

It says to leave the device plugged in and connected to WIFI, but what do we do if the device won’t connect to WIFI?

[Adriana5]

Espero ansiosamente encuentren solucion para poder reconfigurar el chromecast . Muchas gracias!!

[Camjshaw]

Is there no timeline? A couple days is pretty open considering a weekend is about to start

[JoZee]

Any update regarding what to do if you did a factory reset? I still cannot set up my Chromecast after attempting my own troubleshooting with a reset. 

[Anonymous]

manually set the date on your phone prior to march 9th, something like march 7th, Then open google home and set the device up, it will connect as a new device. Once it's on your wifi network, sit back and wait for the pushed update fix, feel free to set date back to current on the phone once the chrome cast device is back on wifi

[MsMcris]

I just did this and was so excited that I managed to to connect back thru my Goodgle Home app. BUT, as I tried to cast my disney+, it’s telling me that something is interfering with my secure connection to disney+. So no, doesn’t work for me. 

[Anonymous]

But it is now connected to the internet and is now capable to receive the google pushed fix when they do it.... 

[BFMP75]

Few days i have got a sleep over kids party Saturday and your telling me the kids can't chromecast please hurry as after all you are the experts on this 

[Anonymous]

You are aware that they are pushing out a fix as we speak?  Be patient.

[schoolmeesters3]

I found a work around that works for me anyway until y'all get it figured out.  

If I say to my Nest Hub Max - "Hey google,  play "XYZ" song from Spotify on  'chromecast audio name' " 

The nest hub max will bring the song up.. but then just sit there., and the song never starts.

However

if I say to my Nest Hub m\Max "Hey google,  play "XYZ song from Spotify "

Then wait for the Nest Hub Max itself to start playing the song... 

Then say - "Hey google, play this song on 'Chromecast Audio Name"  

The song will stop playing on the Nest Hub Max and begin playing it on the Chromecast Audio correctly as expected and will work as it should from that point forward. You can ask it to change songs, pause, skip, etc. everything seems normal from that point..  its just the initial start up I guess you could say.

Hope that helps someone. 

[AlejandroTTT]

I want a new device

[yddtime]

So those that were crying about how terrible their lives had become due to the outage can now back away from the edge of the cliff.

[Aitorgoimendi]

Gracias  por su nueva solución, pero mi problema sigue vigente  al haberlo a poner de fábrica, espero noticias suyas...un saludo 

[Yve]

Clearly faulty devices! 

Perhaps a REFUND is the only way.... this will enable people to purchase a quality, FUNCTIONING product

[SIW1973]

Honestly, this is a terrible update. 

'We have started to roll out a fix"

• What is the schedule per region
• How is this delivered are there any steps the user who has not factory reset have to take
• How will I know it's been implemented on my device

So the people who do comms have any understanding of technology? 

Simon Williams