Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[pegcjs]

This is good news,  but having factory reset my device as suggested in the Chromecast help pages last week I can't now connect it. 

Presumably this will require a hard connection to the device?

[Verner]

Jeg har fået nulstille min cromcarst til fabriks indstilligere send mig venligst en vejledning til hvordan jeg får den konfigurerer igen.

Med venlig hilsen 

# 

[Samsam84]

Kan du vara snäll och skicka instruktionerna? jag har inte fått alls hjälp

[Pat_]

Hi there,

just out of curiosity:

How is it determined which device gets the update next?

I have currently 4 Audio devices running. 2 of them are back to working again, with firmware 1.56.467166. I suppose that's the correct firmware, right?

[Yazzman]

While you are at it, can you fix so it show ALL the photos from the chosen album instead of repeating same 10 photos? that would be greeeeat

[Stelica]

Thank you. We are looking forward to solving the problem and steps to follow for those who have reset the chromecast. I mention that I reset it and somehow managed to reinstall it by setting the time and date back. The installation method worked but I still can't project on the screen, it says it's offline. 

[Whatajoke]

What an embarrassment. Fix this **bleep**! 

[p2Chalkie]

I regrettably performed a factory reset on Chromecast Audio. Setting the time on my phone to before the update (I set it to the 1st of March) allowed me to successfully connect and setup the reset device. Now to just wait for the OTA update. This solution has been reported on other sites so I'm wondering why not here too?

[Petra1]

Funktioniert bei mir nicht!!

[Marcos1803]

Bom dia , eu já fiz a restauração de fábrica  , fiz um reset nele . E ainda quase comprei outro achando que o meu Chromecast tinha dado defeito .

Assim que possível vcs nos avise por favor!!!

[rob_s]

I had already factory reset the device before seeing this message (that had gone into spam). Can you please expedite instructions, as currently, it cannot connect to any networks to receive any updates and cannot be setup.

[Dayounquee]

Alors qu'en est-il ? Car la plupart d'entre nous avons réinitialiser car c'est toujours la démarche à faire habituellement pour les bugs récurrent de la Chromecast...

[Shubhakhil]

Ok. Please resolve soon, as I have reset the device and its not working now..

[Tonho_samgar]

Of course the first thing a tech-aware human being would be a factory reset of the device…

[Cindy6]

Et oui , malheureusement c'est frustrant de ne pas pouvoir le réautentifier

[Petra1]

habe ich gemacht und jetzt geht gar nichts mehr!

[buffyalfaman]

Hi One of my issues is that all my Chromecast Audios are offline. That's how I noticed it. I can't get them back online, so how will I receive the update?

[Asplinb]

Dont work 

[Nicolebryant]

How much longer for those that factory reset? Naturally we did this as it wasn’t working prior to your notification 

[Chrisbear]

So if my Factory Reset device can't connect to my Wi-Fi how does it display the correct time and temperature on the screen saver photos?

[Anonymous]

復旧に個体差があるわけではないですよね？Xなどで直ったと言う人もいたので

[Світлана-]

Чекаємо на виправлення неполадок 🤗

[Rosarioo]

Está conectado y sigo sin poder usarlo 

[Daisy6]

Hi! I already set it to factory settings during troubleshooting. Can you please let me know what to do at #? Thanks so much!

[Tekyi]

My connection has just come back! 

[Avinashgup]

What is the solution for Chromecasts where factory reset was done? I am unable to setup the chromecast through Google home. What is the fix? Its been over 5 days now since the issue initiated.

[AhoraMismo]

Try changing the date on your phone, it worked for me, I put March 1, then I changed it again once it was connected and working 

[Arindam1]

I performed factory reset on my chromecast, now it is unable to setup through Google home app. I am unable to use chromecast for so many days now. Please help me Google. 

[imokan]

Speriamo che venga tutto ripristinato per il fine settimana. Grazie

[Nachov73]

Confío en su esfuerzo y dedicación para resolver el problema que seguramente ustedes crearon. Mis mejores deseos. Un saludo. 

[sbn]

If you have done a factory reset, and the device is now online, you can fix it this way

1. Connect Chromecast
2. In your phone settings, turn back date to before March 9th 2025
3. Open Google Home and search for new devices
4. Find the Chromecast and set it up as normally, select wifi, location, name etc.
5. The Chromecast should now be online on your WiFi, and show the screensaver photo
6. Even though it now appears in your video apps, please note that you can still not cast anything to it before the certificate fix has been rolled out
7. Remember to turn automatic date/time back on, in your phone settings
8. Wait for a software update

[newkalpes]

Llevo unos dias perdiendome todos los videos y peliculas ,por favor tomen decision rapido 🥱

[chloe32]

Please resolve asap. I feel this should warrant some kind of compensation as this has resulted in me being unable to watch services I am paying for, for nearly a week. 

[F1drop]

This weekend is the F1 in Australia. This must be streamed to a huge screen for a lot of people. What is actual the work-around for the 2nd gen chromecast (not buying a new streaming device)?

[Ketan2]

Chromecast is not working atall.. initially it was showing some firmware issues and after resetting it..now it is showing some device authentication issues...is there any customer care calling number on which i could speak for assistance 

[sergarbes]

Ok then, waiting. We have four of that devices 😅

[Grumpy007]

Well, I already did a factory reset before I saw this information. It has been a week and still nothing. When will it be sorted? I am looking at other casting devices!

[TTheo]

I keep getting an error message that says 

Failed to establish a session with the selected device.

With an error code starting with SSCR

This has been going on for a week on both my chromecast devices.

Can anyone help????

[HikeFreak]

"Your device must be connected to receive the update"??

But this is the issue. Chromecast devices are offline due to earlier sw (flaw) update, and now can't get back online to receive the new sw rollout.

What to do?

[VillageMan]

Thank you I've 3 Chromecast audios in my home it was a joy this morning one works the other one that was connected the same as the one that works doesn't. 

Sadly I removed the third one off the Google home app and now it won't come back although it's connecting to my internet. Shame this headache still goes on. 

Still I'll count my blessings out of three one works Yeee Haaa!