Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Elenac]

I already reset the settings on chromcast and deleted it. from google home what should I do now it can't connect to my wifi

[JFP]

Change your phone date to March 7 and follow the regular setup procedure 

[Anonymous]

Eso lo hice cuando lo reseteé y está conectado pero no se puede enviar contenidos porque sigue dando error. 

[johnnyzero2]

-> Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jason2000se]

Shouldn't this be fixed by know? When will we be able to use the audio device again, and how and when will we know there is way to solve this?

[JW24350]

We're still waiting! When will this be fixed? Is this a way for you to get everyone to upgrade and buy a new Chromecast?

[Arjun5]

It’s not connecting till yet

i reset the chrome cast

dont know what to do 

help me please 

[johnnyzero2]

-> Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Pecbeck]

Is the red exclamation mark next to my home, at top of the home app, related to this also?

[RenaeT79]

Sadly before getting any notification of not factoring resetting- we had already done so..... 

how the hell do we fix this issue now. Pretty disappointed 

[johnnyzero2]

-> Like this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[jw1985]

First thing I thought to do after ruling out it was the TV was a factory reset 🤦‍ And the fix people suggested ain't worked. Let's hope there's a fix very quickly.

[SBMB64]

Do not factory reset as I am told by Google

[jw1985]

I did it already because the last thing I would have thought was it was caused by the latest update. Just gotta wait out the fix.

[johnnyzero2]

-> Here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[jw1985]

That's the one I tried. Still no audio after trying it though.

[Shrclmnt]

I paid alot for these cameras and now they are useless now that I got a new modem! 

[SBMB64]

Chromecast been having issues since March 9. They are working on it. 

They called and said, should be working any day now. As I've been waiting patiently 

[Ra_]

I have two Chromecast audio devices. One has returned to life without any problems, but the other has been factory reset and still doesn't work. So I'm waiting for a solution.

[johnnyzero2]

->   Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Pat21]

Redefinir o aparelho antes de saber que era um problema de certificado, então aguardo instruções para quem, infelizmente, resetou o aparelho 😔

[johnnyzero2]

-> Read this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Thbi]

Do not forget to check Google Max....

[Hitendu]

I already did the factory reset. Please provide a resolution .

[johnnyzero2]

-> Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Bonjour, j'ai déjà tenté de réinitialiser ma clé donc je vous remercie de me dire comment faire dès que le problème sera résolu, chose qui je l'espère arrivera très prochainement

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[alecdiez]

Ya me funciona!!! Solo deben cambiar la hora de su celular al 7 de marzo y sale andando...pero una vergüenza lo Google con esto!!!

[Carnen]

Nos decís que no reiniciemos, cuando desde el martes no funciona y yo recibo la notificación ayer jueves. Esperando solución 

[radioestensione]

Prc ddddio

[Conxi]

Que vergüenza! Somos capaces de viajar a la Luna y no somos capaces de solucionar esto?

Estamos perdiendo dinero gracias a la incompetencia de algunos, que además se llenan los bolsillos. 

[SinaraBorges73]

Thank u to give a explain to this storing, but I must say that is to late for the advice to don't factory reset. It's al done, The instructions was in the hepl page of yours. I hoop don't lose my device for this.

[johnnyzero2]

->No worries, easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Aaline]

Bom dia,

Estou aguardando a regularização o mais breve possível. Favor me comunicar da resolução 

#

[MillyPoggio]

Purtroppo ho resettato le impostazioni di fabbrica, avrò bisogno delle istruzioni per installare nuovamente. Grazie!

[johnnyzero2]

-> Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[GloriaSalm]

Has this been solved? As we are still unable to use the Chrome cast. Thanks

[johnnyzero2]

Reading is your friend. See the status update pinned at the top of this page.

[Pinkielee15]

I use my chrome cast everyday it's depressing me it's not connecting my Android haven authentication problems plz fix asap plz

[mccririck]

Can you hurry up and fix this? Why is it taking you so long?