Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[なおみ]

リセットしてしまいました。いつ解決しますか？iPhoneに反応しません

[JoarB]

Please add a MONO option in settings 🙏🙏

Just sum right and left channel and make them play the same. A lot of people are using these to play music in e.g restaurants and with multiple speakers spread out where stereo sound is not wanted. 

[Car02]

Por favor!!! Necesito que arreglen esto... avisaron tarde que no había que resetearlo por favoooor! Ya todos los hicimos!! Hace una semana que estoy sin poder ver nada en la televisión!... 

[Marina5]

De acuerdo 

[Kelly45]

I am still having issues!

[9511600945]

The chromecast is not working 

[Pakibad]

Speriamo davvero di non doverlo cestinare .

[Anonymous]

I don't know the issues I do Factor restore now stuck it in process plz give the update solve the issues 

[Anshuindia]

Has it been fixed

[Saipo]

Thank you for not letting us watch tv for the weekend. We are now so fed up by Googles obvious resistance to fix this, so we will now start finding options for everything we have with Google. 5 days only shows that you dont give a **** about fixing the problem. Very disrespectful to loyal Google users. Sayonara Google and good luck with ignoring the users.

[JM1994]

Hi,

Is there solution for the devices that have been reset yet? 

[Cnr1]

Hi everyone, I’ve just changed the date and time on my phone to the last time I could cast 8/03/2025, I’ve reconnected my chrome casts back to my internet and now awaiting the update from google, I hope this helps everyone that had already done a factory reset. 

[Bhaskaran]

I deleted the device from Google hoke app. I am unable to reset it. What should I do now?

[Blaumar]

I was able to go back to before the factory re-set by following one of this post advice.

1 Set my cell to 8th of March (before the new certificate)

2 Install the Chrome cast anew using Home

3 Set back to the automatic date mode your cell

This way when Google deploys the fix you will catch up it.  

[Apermyr]

And if add process stop.

Connect to chrome wifi manually and then restart add process

[Tomlausanne]

How can we know when it will be fixed? Can you email us ?

[koenbrug]

Ive bought a google streamer device 119eur because of this issue. Can i get a refund?

[Goldie2]

I have already factory reset my device, as it's the first thing we are told to do. Now what?? 

[Anne1995]

 Ich hab seit drei Tagen auch das Problem das Chromecast sich nicht verbindet und nicht funktioniert bitte beheben sie es so schnell wie möglich 

[Leeleeuk]

How on earth is this possible to be down with someone like Google a major factor on review platforms 

[Debblybum]

Useless, ive spent days trying to make it work to finally see this information. You guys need to get better at communicating your faults.

[JartoG]

You break it, you pay it. Please, send a new one for free!!

[Sanctuz]

Haha, if they would be so kind-- me too please 😂

I need 3 of them

[Sanctuz]

... What if I have already factory resetted..??

*Gulp*

[johnnyzero2]

-> Then do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[ＡＴＳ]

もう使えないかと思ってファイアTV買っちゃいましたよ、どうしてくれるんですか

事前に案内なりなんなりしないとダメじゃないですか？

[NAO]

公式のヘルプ手順に従い、すでに初期化してしまいました。

救いの手は差し伸べられますか？

[Srinivas4434]

When it will be resolved chromecast issue 

[ozymandias45]

imaginez le même problème sur les détecteurs de fumée connecté , en 5 jours , une hécatombe .Petite pensée pour ceux qui utilise ce materiel dans le cadre de leur boulot ..5 jours et ben !

[marcogonfa]

Hello please let me know when my chromecast can be fix 

[Kelly11]

Restaurei o meu para configuração de fábrica e agora o que devo fazer? Não consigo configurar novamente. 

[IK4]

If you change your phone date and time to when your chrome casts last worked then go on google home and re add your chrome casts, follow the set up on your device , then it will be ready for googles update, it worked for me 

[Jules79]

This information should have come up in the google home app so we didn’t run through the usual troubleshooting steps and do the factory reset! 

[甲藤]

設定していたスクリーンセーバーや時刻は表示されてますが、動画のキャストが出来ない。

見れなくなってから、対処方法を検索すると、コンセントやHDMIを差し直すとか諸々してしまってます。

[DianaTamez]

Deberían tener una manera más efectiva de avisar que está fallando ya que muchos al ver que estaban fallando los chromecast lo primero que hicimos fue reiniciar el dispositivo y ahora resulta que no debimos hacer eso  🫠

[Welojaiousy]

I have same problem what we should do it 

[MinaK]

I have factory reset my device multiple times, but it still won’t connect to my internet network. Could you please provide me with instructions to resolve this issue as soon as possible?

Best regards,

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[PerryJoeJimBob]

What is taking so long for a fix??????????

[avinkuma237]

Already reset the device, what shall I do next