Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[emplegan]

I have already done a factory reset before, please give me some instructions to solve this problem.

[mohanadtariq]

I have factory reset my device, and now it cannot receive updates. Please find a solution quickly. You should check the updates before releasing them.

[NaMaQui]

Deberían poner un mensaje en la app Google home, por qué yo si restablecí a fábrica uno de mis dispositivos hace dos dias, por qué así lo sugiere el solucionador de problemas es la app y apenas hoy veo un correo que le mandaron a mi hermana y no a mi donde explican qué hay un problema, así que la difusión no está llegando a todos los usuarios de forma oportuna, pero todos si entramos a la app para ver qué sucede, entonces ahí deberían de informarnos, qué do al pendiente de cuando lo solucionen por que realmente si ha sido muy frustrante

[mohanadtariq]

I have factory reset my device, and now it cannot receive updates. Please find a solution quickly. You should check the updates before releasing them.

[ElizaPanzer]

If you already resetted the device and you cant get it setup again to your wifi, Just set your phone or tablets clock manual and to March the 7th. Reset the CC and set it up with Google home. That way Google can roll out the fix for your device

[ElizaPanzer]

If you already resetted the device and you cant get it setup again to your wifi, Just set your phone or tablets clock manual and to March the 7th. Reset the CC and set it up with Google home. That way Google can roll out the fix for your device

[davedelboccio]

Is there any way to manually force the update?  Or is it a waiting game?

[Lusouza]

Agilizar esse procedimento está afetando o funcionamento 

Fiz o reset .

Preciso de orientação de como configurar. 

[CristianSinAche]

Hello, I performed the factory reset but it let me finished the setup. My Chromecast is now connected and added to my home devices y Google Home app. However I still cannot stream any videos on it even when it appear in the list of screens. Also I can't change the name of the Chromecast

[Parrita]

Hola! Gracias!

Pero cuantos dias mas creen que necesitan para resolverlo, siendo una de las empresas mas importantes del mundo. Ya paso a ser vergonzoso!

[Rlm62]

How will I know the update has happened? 

[Ducater_1098]

If you did a factory reset, set back the date on your Phone before 9 of march and reinstall your Chromecast.

[Shrclmnt]

If I  do that will I lose the 2 new cameras I bought and connected? 

[jorgedias]

I use 4 units for classes. I havent been able to teach for a whole week. Already lost 1 student. What are my options to fix it ? Buy a Roku, or MI Stick ??

[MRubio]

Aunque leo por internet que ya se está implementando una actualización de firmware para Chromecast 2, con una nueva Versión del firmware del sistema: 467165 Firmware del Cast: 1.56.467165 yo sigo teniendo la Versión antigua del firmware: 275994 Firmware del Cast: 1.56.275994

Dicen que está implementación se está haciendo por fases y que no todos recibiremos la actualización inmediatamente. El porcentaje de implementación es de aproximadamente un 5% y los dispositivos que no estén configurados y conectados a Wi-Fi no podrán obtener la actualización.

Pero ¿qué es eso de la configuración? Los usuarios reportan que para obtener la actualización el dispositivo debe estar conectado y uno informa que tuvo que cambiar manualmente la fecha de su móvil a una anterior al 9 de marzo.

He probado eso pero a mí la actualización no me ha llegado. Al He cambiar la fecha y probar a actualizar el Chromecast por el Google Home me salen mensajes de autenticación inválida y que tengo un certificado de Google no fiable 

[AjayKumar0007]

How much time plzz revert update and sove my problems 

[Sara15]

O meu Chromecast não está querendo se conectar no wi-fi. Resetei ele, mas o problema ainda continua

[Tjorvorvar]

How is the Chrome cast gen 2 updated? Can i force a update and how?

[felibra]

No the device updates automatically after reboot. In my case the fix has not been updated yet (the Netherlands)

[Marcelocp]

Ok, and if there is no solution, will you send me two new devices? Since that is the amount I have at home... or will we just have to suffer the loss? 

[Jpbarbosa23]

Estou com problemas em3 chromecast 

[Silvinho1]

Bom dia meu Chromecast está sem a configuração estou tendo problemas o meu Google home tenta conectar meu Chromecast e não dá certo

[Qpete]

Hello,

I have 2 identical 2nd gen chromecast devices. 

1. connects to the wifi network and I expect will get the fix,

2. the other one Does Not connect to the wifi network. How do I / we fix that one?

[deusvaldoolivei]

Estamos aguardando porque e útil pra min

[deusvaldoolivei]

obrigado 

[deusvaldoolivei]

deusvaldo oliveira 

[abhinav8886]

I have also factory reset my Chromecast, pl help to resolve the problem 

[Anonymous]

It just dawned on me, not only did I have six Chromecast audio devices active, now not working,  I still have three sealed in the box that were my spare back ups. Those three have never been activated.

One of my current used devices I did reset and to get it back online to actually just see Internet I use the set the date back hack during google home resetting it up.

Not sure if it will receive the pushed fix or not,  what is your plan is for those that are no longer activated including my spare three brand new? how about come out with a fix within Google home as well that will be able to handle this problem going forward in the future, or will I now have a limited time to activate the sealed Chromecast audio units once the fix is available?

[P1213]

Still no solution after factory reset. We are waiting for instructions from Google.

[felibra]

I have a Chromecast gen 2 and Chromecast Audio. Both still not working even after several reboots of Chromecast, phone and router. Update seems not have reached the Netherlands yet.

[jpiimentel]

DICA VALIOSA:

Dia 09/03 o meu parou de funcionar, o modelo 2.

Hoje dia 14 eu vi uma notícia que o Google estava corrigindo o problema, mas eu havia resetado o meu para configuração de fábrica, descobri que posso reverter isso,

Faça o seguinte, entre nas configurações do seu celular, procure por data e horário, tire da configuração automática e mude a data manualmente para o dia 08/03. Após isso reinicie o celular, abre o app home e inicie a configuração.

Você vai conseguir fazer mas vai continuar sem conexão, após isso só esperar o Google resolver o problema e atualizar o app sozinho.

[Shekhar2]

Please provide the fix as soon as possible. It's already been a week and we have factory reset the chromecast. Provide the solution ASAP

[Francr10]

Necesitamos por favor nos ayuden a arreglar el problema 

[NancyC1]

If the device is connected to Wifi, how will I know when the fix has been installed? 

[TimmySkinny]

"Your device must be connected to receive the update "!!  Isn't that the problem, our devices won't connect and are not connected???

[Levon111]

Look in the router settings to see if your Chromecast appears connected. Only then will you know if it is connected or not.

[Levon111]

I have reset it to factory settings, but I could not reconfigure it. To reconfigure a new device you have to change the date and the mobile date to 8/3/2025, and this way it lets you add the device but the sending still does not work. Just wait for the new update, at least this way you can leave it added until it arrives.

[Cnr1]

Change your device to the 07/03/2025 not the 08/03/25, it will then work

[えりんぎ]

The connection was bad, and when I reset it, it couldn't be connected. Please let me know when you know how to improve.

[MangoTree]

I had the device unplugged yesterday it is plugged back in now I just want to make sure this gets fixed and I didn’t miss it. This is for chromecast and we have literally had no TV for days.