Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

My chromecast is now working. Thanks 

[F1drop]

Which country?

[Anonymous]

Sorry, UK. I didn't ever get an email but the firmware update happened about 10pm yesterday (GMT) 

[DK16]

Nos help aí Google, senão the Jiripoca Will Pew Pew 

[さら]

放置してても数日でまた、観れるようになるんですか？

[MarionPizzetta]

i managed to connect my google chromecast on the home application but i can't chromecast from my applications like deezer, youtube, netflix... i get an error message saying: micro software obselete. Do you know why ? 

[Anonymous]

He conseguido reconectar al wifi el Chromecast. Espero recibiré la actualización. Para lograrlo he configurado la fecha del smartphone a fecha anterior a 09/03, en mi caso lo he probado con 07/03 y ha funcionado. Solo queda esperar si se actualiza y así funciona de nuevo.

[Valhallaman]

Demasiado tarde. En la ayuda de Home decía que lo restaurante a valores de fábrica...¿ahora qué?...

[Jabbajabba]

My chromecast still says offline in the home app and nothing can cast to it. When does the fix roll out in Denmark?? 

[Jturk]

You guys are so lame 

[Kathyasmf]

¿Cuánto más falta?

[aqua1102]

What means of the devise is connected is just plugging into HDMI of my TV like I usually watch the on-demand programs? or anything specific I need to do?

[Anonymous]

come distribuirete la correzione?

[Veronica2]

Qué hacemos los que reseteamos el dispositivo???

[Kumarvmsc]

I did a factory reset and it's not connecting now. Please provide the solution at the earliest 

[Martijnketz123]

Wat baken, ik had de fabrieksinstellingen wel terug gezet, hoelang gaat het duren ongeveer? Geven jullie hier een update en manier van werken hoe dit op te lossen? 

[Davidoff]

Es ist echt ein Witz mit euch, heute Nacht funktionierte er tadellos und jetzt geht wieder nichts, was macht ihr da, bin maßlos enttäuscht ❗

[Anonymous]

Me and my children cannot watch The Chosen! 😭😭😭

Please, tell us how to fix the problem for those of us who did know enough about our Chromecast to try to "fix" the problem by ourselves performing a Default Factory Reset and are now stuck in trouble with your product! Thanks in advance 

[Cynpass]

Hi! I have the same problem. 

Where should I file a claim? My device is not working. Since no notifications were sent, I believe I reset it to factory settings. What would be the solution? Thank you.

I am preocupied because its seems like programated obsolescense.

[roroarora]

Absolutely ridiculous. ABSOLUTELY.👎

[emilainy]

Eu restarei as configurações de fábrica do meu😅😅😅

[Fionaedmunds]

Please help I factory reset, as didn't realise the problem was your end, please let me know what to do and when I can. Thanks

[Martijnketz123]

Hai, ps op je telefoon de datum aan naar 3-maart ofzo.. dan kan je weer connecten, alleen dan wachten op de update

[Karlsson]

Must my Chromecast be connected to my TV to recieve the fix?

Must the TV be turned on?

[Pbel]

None of my devices are showing up as connected in Google Home and seemed disconnected from Wifi.

how am I supposed to receive this fix if I can’t connect them to my Wifi because they are bricked by your certificate???

[Pbel]

3 out of 5 are now working again.

- 2 Nest mini: a simple reboot worked for those

- Google TV Streamer: disconnected from wifi for no reason, worked once reconnected

- One Chromecast 2nd gen was factory reset: I was able to set it up by changing the date on my Android tablet back to March 7th (before the certificate became invalid).  So it is connected to Wifi and still shows up in Google Home but I still can't stream from mobile devices.  So changing the date back before the certificate expired seems to help, but will it get the fix anyway?

- The other Chromecast 2nd Gen was not powered at the moment the certificate expired, I just powered it and it is not able to connect to wifi and show a code like R5Y6... I can't see it on my router's device list, and I have no idea when was the last time it was powered on.

So, what should I do with the 2 chromecast 2nd gen that don't seem to update themselves??

[Nenefibra]

Fiz a restauração de fábrica. E gostaria de ser avisado quando for sanado o defeito 

[armandosh]

I try to submit the form and it is not sent and generates the following log: Refresh the page and try again There was a problem with the form.

[cintialescano88]

Yo lo reestableci pensando que era problema de mi wifi pero resulta que no. Espero que se solucione pronto 

[Anonymous]

All my crome audio devices are working again 🙂 I had to take the power on some for a second and when it reconnected to my network it updater and work perfectly 😃

[Joyce06]

Qual seu país?

Do you from?

[Marts]

How many days ?

[Brend]

Ik heb gereset en nu pakt die hem niet meer krijg geen verbinding 

[lpp27]

In case of factory reset: set your phone's date to March 8 and you can connect to it again. Not use it, mind you, but it won't throw an error setting up and it should be connected from that point onward. Hopefully this allows it to receive the update. 

[Jimbotime60]

I did try the factory reset and it did not work. I was able to get it back on line by using a phone and changing the date in the phone. However, it would not link to my account which I assume was because the dates do not match. At least it's back on line and hopefully the rollout will work.

[12343210045D]

#

[Krish01]

Hello Google Team, 

Please give refund on my product 🙂 as due to issue from last week in my Chromecast 2nd Gen; I bought Google TV streamer

[Alexti]

Aqui está uma mensagem clara e objetiva para orientar a reconfiguração do Chromecast G2 após a restauração de fábrica:

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Como reconfigurar seu Chromecast G2 após a restauração de fábrica

Se sua casa foi restaurada de fábrica e o Chromecast G2 não está conectando corretamente, siga este passo a passo:

1️⃣Ajuste a data do seu dispositivo para 08/03 antes de iniciar a configuração.
2️⃣Abra o aplicativo Google Home no seu celular.
3️⃣Configure o Chromecast e conecte-o à sua rede Wi-Fi.
4️⃣O dispositivo será atualizado automaticamente e se conectará à nova rede.
5️⃣Volte às configurações do seu celular e ajuste a data para a atual.
6️⃣Aguarde a correção do Google e aproveite seu Chromecast!

Caso o problema persista, tente reiniciar o Chromecast e o roteador antes de repetir o processo.

[Domejmar]

Gracias! Funcionó!! 👏🏼👏🏼

[NirmalyaLahiri]

My device still not working