Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Priscilla19]

Ya llevamos muchos días con esto y salen noticias de que se ha enviado una actualización a los que no han restablecido el dispositivo de fábrica, lo cual es mi caso y no me ha llegado ninguna actualización. No puedo ver la TV ya que no es HD y la veía a través de Chromecast lanzandolo desde el móvil. Decid si lo vais a arreglar o si nos hemos de comprar otro. 

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

[Mgr100]

Eso lo veremos como una actualización de la app Google home?

[lavajio21]

Still how many days it takes. It's been 5days

[sergion10]

Hola! Alguna solución fiable disponible para el issue con Chromecast 2 ?

Desde el sábado 08/mar/2025 que persiste el problema. Intenté un reseteo y sigue sin funcionar. Probé con un workaround (tutorial de youtube), retrasando la fecha de mi teléfono móvil y no funcionó.

Aguardo respuesta. Muchas gracias.

[Yayah]

I do reset the device. How can i do to solve the problem. When googlw will release the firmware to fix it?? 

[johnnyzero2]

This will answer both of your questions:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[mailtoprajith]

I was used most of the Google devices but how I can rely on these things in future

[Tommeke79]

"Geen reset uitvoeren!" Laat dat nu net de oplossing zijn die het normaal wel doet. 🙄 

[johnnyzero2]

If you've already done a factory reset, here's the solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[sanketsredekar]

What is the timeline to resolve the issue?

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling at a firmware update fix yesterday.

[Goins8]

Google Home Speaker repeatedly responded "there was a glitch, please try again in a few seconds." It was unplugged numerous times ( to no avail) & then unintentionally factory reset. Now when there is an attempt to set up the app say "unable to connect" with a retry tab that doesn't help. Please advise.

[Klisman]

Please fix this bug, I just restarted everything thinking the problem was here 🥺

[johnnyzero2]

If by "restarted" you mean that you've done a factory reset, here's the solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mkris]

Como es posible que tenga dos chromecas diferentes en los dos televisiones y la del comedor no se vea me dice que no encuentra el chromecast

[Brusiguino]

Il est probable que le premier geste des utilisateurs est de réinitialiser la Chromecast, d'autant que votre réveil a été un peu tardif.

Avez-vous essayé d'être compétent ?!?

[johnnyzero2]

If you've already done a factory reset, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[bstoppel]

How will I know when my Chromecast Audios have been updated? Will they simply start working again? Or will I need to do  something to get it working again?

[Rosy]

I reset ,and now?i ready After tour council

[johnnyzero2]

Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sami3]

Ghhhh

[Interseptor]

STILL GETTING THE SAME ERROR unverified divive could not connect.plz fix it,its a piece of cake for you,how come taking u so long to fix it , DESTROYING GOOGLE's name

[xanklys]

Por suerte no he realizado ninguna acción, pero no me gustaría quedarme sin mi dispositivo 

[JosephRock]

yo trabajo y estudio con Chromecast 2da Gen... no he podido ver mis videos de estudios y tengo mucho trabajo que ya no puedo realizar, por culpa de la negligencia de Google... por favor solucionen pronto, estoy perdiendo dinero y tiempo ... lo reinicie a valores de fabrica, pero fue muy tarde el anuncio de no hacerlo... han cometido 2 errores, y eso hace notar la falta de profesionalismo ... 

[johnnyzero2]

**If you've already done a factory reset, here's the solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Levon111]

Este chico lo ha conseguido 

https://youtu.be/uGm06N77tJI?si=zeNHnIyU0uorSsko

[Lukasmartinovs]

WTF? How is possible one week without function? And you wrote short notice in to help website? I try conection both of my device so many times. Changing so many things on my devices. I havent got a words for this fail.  

[Anonymous]

Hello, mine still not working. Is the issue with chromecast still not fixed?

[johnnyzero2]

Read the status update pinned at the top of this page.

[bgdesigno]

Por favor soy un usuario permanente de este dispositivo, y miembro de google hace años, reestablecí la coonfiguración de fabrica en mis 3 dispositivos, necesito por favor una solución o un link donde digan como solucionarlo. Muchas gracias

[johnnyzero2]

*Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Levon111]

Este chico lo consiguio

https://youtu.be/uGm06N77tJI?si=zeNHnIyU0uorSsko

[Vanessasweeney5]

Please assist me with this issue asap

[Jonvldz]

5 days already passed by and still haven't find a solution?

[Ollimac]

Purtroppo io ho riportato alle condizioni di fabbrica, come mi devo comportare?

[johnnyzero2]

*Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[marineritu]

I factory reset several times to reinstall on my TV after a failing connection with some apps that worked with it. Just waiting impatiently for a solution 'cause I cannot cast anything on my TV.

[johnnyzero2]

If you've already done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Martijnketz123]

Ik heb hem wel weer kunnen koppelen via het aanpassen van de datum maar ik kan nog steeds niks casten. Verder denk ik gewoon afwachten ik kan niks updaten en zie ook niks of er iets is geupdate