Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Gabriel600r]

????????????????????????????

[JackHoff]

Please send everyone on this thread a new Chromecast. Your response and action thus far is unacceptable and EMBARRASSINGLY pathetic.     👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

[Mmkd1987]

Any estimated time frame for the fix for those of us who factory reset ours?

[johnnyzero2]

I can't believe that Google hasn't pinned this information to the top of this page, for all the thousands of folks who have done a factory reset.

In any case, it's a fairly easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[FransinaRB]

Hola, estoy intentando vincular mi cuenta a través del teléfono móvil con la App de google Home y, aunque verifica el número del chromecast (7163) cuando tengo que escribir el código de verificación, la aplicación se queda colgada y muestra un error, sin dejarme insertarlo (el número que aparece en pantalla). 

Cómo puedo solucionarlo?

Mi correo electrónico es: #

[FransinaRB]

Ya he eliminado mi cuenta en el google Home y he desconectado varias veces el dispisitivo más de 10 minutos y también he eliminado la aplicaxion y la he vuelto a instalar, también he reseteado el wifi

[WRX222]

I hope Google realizes that just about everyone of us did a factory reset before knowing we shouldn't be doing exactly what is, well was, advised to do in an event like which has occurred. Just for the record I'm still with no chromecast and I yes I am one of the many who did the factory reset before knowing any better. I hope they fix it.

[johnnyzero2]

I can't believe that Google still hasn't pinned this information to the top of this page, for all the thousands of folks like yourself who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[WRX222]

Hello everyone you need to listen about setting the date back on your phone or tablet if you did the factory reset. It works. You get the update instantly and you can change the settings back on whatever device you did the initial install with. It works people. Thank you to all the megaminds who have the thought process to narrow that problem down to what you did and for providing us with the solution. Literally saved my entertainment life. Sincere spank you helpy helpertons!

[Huepaz]

What do yo do if you have an iPhone?

[sandrapierling]

Chromecasts

Ein Teil der Chromecast-Besitzer ist derzeit laut Google nicht in der Lage, das Gerät wieder in Betrieb zu nehmen. Ein Trick könnte helfen

Datum auf dem Smartphone auf vor dem 9.3 2025 setzen dann funktioniert es auch wieder  einwandfrei mit der chromecast Einrichtung und dem streaming 

[Lucaron97]

Y si ya lo puse como salido de fábrica? Cómo lo reinicio?

[johnnyzero2]

An easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Janselmus]

Realmente voltou a funcionar.

[Fer81]

Si se hizo el reseteo de fabrica se puede cambiar la fecha del celular al 7 de marzo y de esa manera se conecta al wifi sin inconveniente. De ahí en más se hace la actualización sin inconvenientes. Luego devolver a la fecha actual antes de probar de entrar a Netflix, por ejemplo, si no tira error. Suerte! 

[m1nbille]

Well done for fixing! Thanks for the big effort 😄 

[WRX222]

Man you all figure everything out. Thank you so much! It worked! And it's updating!

[Barbara84]

Ya me funciona. Gracias Google. Sin embargo es una verguenza lo.que ocurrió. Me di cuenta que se soluciono cuando encenfinla tv y me aparecio una actualizacion. CERO TIENEN UDS EN COMUNICACION AL USUARIO CLIENTE!!! No hay comunicacion por ningun medio. El tiempo que mucha gente perdio. Mucha gente reiniciando a fabrica xq uds es lo que revomiendan.. ni hablar de aquellos que modificaron horarios. La verdad me sumaria a la demanda internacional que lei que van hacerle. La pregunta es como van a recompensar a sus clientes????

[johnnyzero2]

People make mistakes, companies make mistakes. Also, we're talking about a 10-year-old sub-$30 TV dongle. I think it's actually pretty remarkable that Google still supports it at all, given that it was released 10 years ago. That's pretty unheard of in the tech world.

[Akash0709]

Pls fix this asap .. It's annoying 

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

If you've already done a factory reset, you'll need to do this procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AhmedOmar_1]

Hi There, I am facing an issue with my chromecast 2nd generation not connecting to my TV and it displays authentication problem. 

Appreciate your prompt support

Regards

[ForeverYoung1]

Me too; since the 9th of March....

[mcoperchio]

Do not restore factory settings, just keep the device connected to your Wi-Fi network and wait for the update to download.

[Madihakhalidof]

I moved my date back to 8th March still not picking WiFi 

[Stef69]

Moi aussi depuis le 9 mars...

[Elias_91]

En algún lugar ya han solucionado? Funciona el cambiar de fecha para configurarlo? Estoy conectado pero no sé si me tomará la actualización, alguien tiene novedades?

[Levon111]

Si funciona ya se me ha actualizado 

[Nachoisla]

En mi caso también, se actualizo y se resolvió. Me queda revisar que paso con uno que reinicie de fabrica.

[M_ar_tí_nez]

Yo tengo 2 y el que no resetee ya me funciona. Espero que nos den tb solución para los que reseteamos de fábrica.

[M_ar_tí_nez]

Tengo 2, uno no lo había reseteado, y ese empezó a funcionar hace un momento ya.

[MFMCL]

Desde anoche mi Chromecast audio funciona ok.

Pero nunca lo llevé a modo fábrica.

[Chromecast81]

Hi there is the chromecast still not working?

[bundybear]

Only 1 of 3 in our house works 

[KickassCorm]

I'm not so sure this is a glitch. Could it be an attempt to make everyone buy a new one? If so, you are sick and deserve to go bankrupt. Can anyone say firestick?

[EGZanona]

I reset my Chromecast to factory settings and it's not working. How do I get it to work again?

It's active, but when I try to connect it to a display, it says there's an error.

I need the steps to follow.

Regards, Eliana

[Nest75]

The problem is on Google side. There is nothing you can do, but wait for them to fix it 

[supratim29d]

Issue is fixed. Please keep your TV on after connecting to your Chromcast. Google will push the update and system will automatically update and your Chromcast will start working after few restarts.

Thank you Google!

[TríTrí]

Think it's different if one has pressed the factory reset button 😔