Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Zeuszore]

Don't use that eaten apple 🍎 😉

Like the story in paradise,, don't eat the apple..

[Yoli]

Hola cuánto se va a tardar en recuperar el Chromecast que intenté reparar con devolver a su estado de fábrica gracias

[johnnyzero2]

     Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Esperanza2102]

I did performed a factory reset. What should I do?

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[LucianaCabral]

Chromecast came back in Brazil!😀🎉

[lLink]

I tried to put the date on my phone back, march 6th. After that I tried to re-connect with my chromecast in the Google home app, what worked. At last I had to put the date back to today so I could cast. Now I can happily cast again! 😀

[Maurizio1960]

Ho ripristinato le impostazioni di fabbrica prima di aver letto il vostro messaggio. Il dispositivo tornerà a funzionare?

[johnnyzero2]

Yes. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[oropher]

Do not do anything, WAIT!! 

[Anonymous]

Actually I just set up six devices and you can actually try to force an update now if you just unplug it and plug it back in and give it some time.

That just worked for six of my chrome cast audio, I'm also now having to activate my three brand new spares. It's working for those as well.

[Carlin]

Buenas tardes aún no he podido solucionar mi equipo Chromecast me sucedió que lo reinicie de fábrica 

[johnnyzero2]

Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Besilly]

I only factory reset my device because your troubleshooting website said so ………… now what !? 

[johnnyzero2]

Just do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Susheel]

Finally the issue is resolved and I'm able to cast videos. It did two updates and two restarts after which it started showing the option to cast in phone.

Thanks to Google to finally solve it but I'm sure it's been a eye opener for both the producer and consumer.

[AndriiBakush]

I have already reset it to factory settings, but it still won't work. How do I fix this?

[johnnyzero2]

   Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[HelenadeTroya]

Yo restablecí,cambie la fecha y nada funcionó y aquí sigo esperando arduamente la solución.

[ilpacifico]

buonasera,

ho eseguito hard reset al mio dispositivo chromecast 2nd gen. dopo il crash di qualche giorno fa ed ora non riesco a scaricare il fix tramite aggiornamento , come posso risolvere? grazie

[Jens_001]

Yippie. I managed to fix my crashed Chromecast. I had, of course, factory reset it, which you should definitely not do. 

 But I managed to reconnect it again by changing the date on the mobile until February 10. Then I could fool it that the error had not occurred yet, so I could set it up with the Home app. Immediately afterwards, the Chromecast downloaded Google's new update that fixes the bug. Then I put the date correct again. Success!

[Fanny4]

Restableci de fabrica mi Chromecast pensando que era un problema con mi red o algo, pero apenas voy leyendo está información. Que puedo hacer al respecto? Podrían ayudarme por favor?

[johnnyzero2]

            Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Csouza79]

Fiz o reset no meu Chromecast 2 geração, pois não havia recebido nenhuma mensagem sobre esse erro, achei que resolvesse resetando, estou frustrado por haver uma solução nesse momento para o meu caso, espero uma solução o mais breve possível.

[johnnyzero2]

Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[JuneEtta]

Anyone get chromecast to work yet?

[BT4]

Yes. I did what another member said.

Manually reset your casting devices date to the 7th March or before, ie your phone or tablet. Then go through the setup process in home again. I had tried factory reset

[Gilo1]

Purtroppo ho ripristinato il dispositivo e non riesco a configurarlo .

[johnnyzero2]

Yes you can. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Suggar95]

Buenos días!. Tengo 3 Chromecast y no me funcionan desde hace días. Para cuando se solucionará la incidencia? Un saludo.

[Anonymous]

He cambiado la fecha a uno de marzo, he borrado la aplicación home y volviendo a instalar me ha permitido configurar chromecast. Al volver a poner la fecha actual parece que sigue funcionando

[nmerencio]

La fecha del tlf???

[Anonymous]

Si, la fecha del telefono

[nmerencio]

Hice lo mismo y así lo solucioné!!!!!

[nmerencio]

Y cuando se solucionará?????

[Fix1]

Because I followed the troubleshoot instructions in the first place and did a factory reset I have to wait longer for the update? Wow, good job Google. Now I am even more sure I am not buying a Google Nest/Home in the future.

[johnnyzero2]

No need to wait. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[BrunaFranciozi]

No caso eu redefini o meu para a configuração de fábrica, vou ter que esperar até quando? 

[johnnyzero2]

Solution here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro