Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Christian43]

Zum einrichten eines auf werkseinstellung zurück gesetzten chromcast auf dem Handy Datum einstellen von vor dem 08.03.2025 und die Home App benutzen auf dem Handy um den chromcast einzurichten. Nach der Einrichtung datum wieder auf automatisch stellen und sieh da der chromcast funktioniert wieder

[Lizsnz]

Omgggggg why is this still broken. Super disappointed in Google and their lie about fixing this issue like we don't have access to see the exact opposite!

[Clolau]

It Works now in all devises 

[Tamermgadir]

How u fix it ?

[johnnyzero2]

     *****This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

Read the status update at the top of this page. Google started rolling out a firmware update fix yesterday.

If you did a factory reset as part of your troubleshooting procedures, you'll need to do this in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Clolau]

Ya funciona. Yo lo había puesto a los valores de fábrica. Cambie fecha en el móvil 8/3 conecto y hoy bajaron las actualizaciones y ya conectada #chromecast

[Isabel-19]

Espero que solucionen este problema lo antes posible 

[Tamermgadir]

I already factory reset 

[Gottarhyme]

Me too! So frustrating!

[johnnyzero2]

Easy solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[dfsilvad]

Recebi um link de correção, porém não funcionou.

Continuo sem acesso ao Chromecast 

[Zerelie]

Oh my goooood i cant use my tv now 😞

[Gottarhyme]

I have a screen that says, ' get the app, download ae google home app on your phone to begin setup' since I factory reset the chromecast. When will this issue be resolved? 

[johnnyzero2]

Solution here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Enila]

Eu resetei, achando que era falha no celular. E não estou conseguindo configurar ele de novo. O que fazer ???

[johnnyzero2]

*****This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[PerryJoeJimBob]

I was able to get my previously factory reset chromecast to work. I set phone date to March 8, did factory reset. Then reset phone to auto correct date, and did factory reset again. Now my device is working.

[Hannacir]

Pero puedes lanzar a la Tv?? 

[Soulier]

J'ai réinstaller en mode usine que faire ? 

[johnnyzero2]

This......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[beasleyjarad46]

Where did you find it at when can I get it back

[Oql]

Please fix That i can`t watch anything On my tv:(

[CarolaSilva43]

Buenas tardes,

No tenía conocimiento acerca de este problema,.motivo por el cual he procedido a restablecer de fabrica el Chromecast de 3ra generación, por favor solicito ayuda para lograr q vuelva a funcionar. 

Gracias.

[johnnyzero2]

This....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[benmonsense]

A little slow on the update/feedback... but thank you... Looking forward to update on one that I have factory reset!

[Zeuszore]

Factory reset or not, 

Use this

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

Worked for new, after reboot

[Hannacir]

Puedes usarlo? 

[johnnyzero2]

****Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Daty]

Ola, já restaurei as configurações de fábrica do meu dispositivo antes de falar com o suporte. Ha dias que não está funcionando. Se puderem agilizar ou notificar de forma mais fácil sobre as atualizações eu agradeço. 

[johnnyzero2]

       ***Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[beasleyjarad46]

Yo where did you find it at I need that phone back 

[beasleyjarad46]

I know I left it on all but **bleep** bro can you meet me some where later on so I. An ger rhT and my charger

[NaNa2020]

Too late, already did that.

[johnnyzero2]

It's not too late. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gelson]

Eu fiz a restauração de fabrica.

E agora?

Como faço para conectar?

[johnnyzero2]

This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Faisal03]

PUT YOUR PHONES DATE TO 8 MARCH AND IT WILL WORK!!!!!!!

[Ellyell]

It worked! But you have to change the date back to today to continue….! 

[Kymzee1123]

• Tried that did nothing