Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

By doing this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Fishingeddie]

So has this issue been fixed.  Unfortunately I did reset my device.   What do I need to do to start casting again?

kind of frustrating 

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[sbharvey374]

There is a fix offered by user johnnyzero2
Do this fix
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro
Leave your unit power up on your local Wi-fi network. It takes time for the google server to update the device

[robydlg]

I just verified that the problem has been resolved for Chromecasts that have not been reset to factory settings, but what do we do for those that have been reset?

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Francisco555]

Users who have factory reset their Chromecast will have to wait for a message from Google informing them how to re-enable the Chromecast setting.

Hug

Francisco 

Experts product 

[johnnyzero2]

Absolutely not true. They can just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[sbharvey374]

johnnyzerro2 is right, his fix is what I did Tuesday of this week, the date he specified is dead on and it's a very simple procedure.  Just leave your device powered on connected to your wifi.  If you want tips to see if your unit is updated, I can provide you wit tips.   You can see if your certificate has been updated with web browser or your wireless router.

[Debasisbehera]

Fix for Chromecast Issue After Factory Reset:

If you've performed a factory reset on your Chromecast and are still facing issues, here's a quick fix.

1. Set the date on your mobile device to a date before March 7th.
2. Set up your Chromecast again — it should update immediately.
3. After the update is complete, restart your Chromecast.

Once you've followed these steps, your Chromecast should work properly again. It’s unclear why Google hasn’t addressed this issue more promptly, but this workaround should help resolve the problem for now.

[Cm64]

GOOD BYE Chromecast 

[SharkyBg]

• 1.Alsways Dolby sound to my Onkyo AVR when sound is set to auto , I hope for good passtrue with next updates!

2.Cant cast from android phone (s23 ultra android 14)... YouTube , Spotify maybe more apps

3.Dont have 5.1 sound from Skyshowtime app ,  if I run the app from my TV I have 5.1 sound

Wll post other things soon , but very disappointing to see how this things works on cheaper devices of Chinese brands!

[Matheusp0896]

Não estou conseguindo redefinir meu dispositivo para o original

[Alexandre3]

Fiz uma redefinição de fábrica no Chromecast quando o problema começou em 9 de março e a solução que o fez funcionar novamente foi em dois passos:
O primeiro passo foi remover o link do Chromecast do Google Home. Depois, reiniciei o Chromecast novamente, segurando o botão mini no dispositivo por cerca de 10 segundos. Depois disso, alterei a data no meu smartphone para 8 de março de 2025 (um dia antes do bug). Logo depois, reinstalei o Google Home e configurei o Chromecast, vinculando-o ao dispositivo. Depois de tudo isso, tentei espelhar a tela do telefone e confirmei que o Chromecast voltou à mesma situação logo após o bug e antes de eu ter reiniciado o dispositivo.
O segundo passo, após a configuração ter sido bem-sucedida, reiniciei meu smartphone para a data atual e desconectei o Chromecast da tomada por 10 segundos. Conectei-o novamente e o Chromecast foi atualizado automaticamente pela internet e então o espelhamento com o smartphone voltou a funcionar. Espero que isso ajude!

[シン]

既に初期化してしまいました。再接続するとGoogle Homeアプリにて「ファミリー ルームはセットアップされているようですが、iPhone からの通信に応答しませんでした。iPhone のプライバシー設定でローカル ネットワークへのアクセスが有効になっていることを確認してください。確認後、もう一度お試しください。」とエラーがでます。

早急な対応をお願いします。

[johnnyzero2]

Did you perform a factory reset on your device? If so, then you'll need to perform this procedure to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[JuneEtta]

Keeps saying this page is unavailable 

[johnnyzero2]

For all the factory reset people who are freaking out and asking "what do I do now?", this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started pushing out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take as long as several days for the firmware update to hit your Chromecast. Patience.

**Google really should pin this information to the top of this page.**

[Sol14]

Estamos a viernes y esto sigue igual! Hasta cuándo! Porque los dias sin uso del internet y las aplicaciones pagas para ver contenidos no puedo usarlas y nadie me va a devolver ni a mi ni a ningún usuario dele Chrome....un daño y perjuicio total

[johnnyzero2]

What are you talking about? Google started rolling out a firmware update fix yesterday. Read the status updates at the top of this page.

If you haven't received the update yet, then perhaps you performed a factory reset on your device. If so, then you'll need to perform this procedure to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gbrancolini]

Too late! When this happened I follow google's instruction and now I cannot make it run. Is any way to pass update trhough bluetooth?

[johnnyzero2]

Just do this... easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Google Team… where are you?  No observability? This is ridiculous!

[johnnyzero2]

Google started rolling out a firmware update fix yesterday. Read the status updates at the top of this page.

If you haven't received the update yet, then perhaps you performed a factory reset on your device. If so, then you'll need to perform this procedure to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[JuneEtta]

OMG! It keeps saying this page is not found!!  

[kib96404]

if I had factory reset my Chromecast v2

What sould I do now ?

[johnnyzero2]

Just do this... easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Valeriedls]

Hello everyone, my Chromecast is now working! I just turned on my TV to check and it just started updating. I'm now watching something. 🙂 Thank you, Google Team!

Note: I also factory reset my Chromecast while trouble shooting and I did @johnnyzero2's instructions to set it up again by changing date and it worked. 🙂 thank you to you as well!

Be patient guys!

[PaulaKarol]

Todo mundo em um primeiro momento a primeira coisa que faz é reiniciar para o modo de fábrica, como eu ia adivinhar que não deveria ter feito isso?

[johnnyzero2]

Just do this.. easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Francisco555]

Você fez configurações de fábrica teria que esperar uma mensagen avisando 

Segundo relatos mudando a data do aparelho voltaram ao normL 

At

Francisco 

[Jegg]

Ya está bien....pero se demoraron mucho

[Eliana2]

Cuando darán la respuesta, es una falta de respeto para el cliente 

[johnnyzero2]

If you're waiting for the solution for those users who have performed a factory reset, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Vanesitapmgarci]

Hola. Ya han pasado 5 días que no anda. Cuando tendremos una solución???

[johnnyzero2]

Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

If you haven't received the update yet, then perhaps you did a factory reset on your Chromecast. If so, then you'll need to do this procedure to allow to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[cristiano]

Não consigo configurar meu Chromecast, ele é de primeira geração, já redefini os padrões e nada.

Aparece uma mensagem de erro 

[Francisco555]

Olá Cristiano 

Mude a data do Chromecast que voltará ao normal 

At

Francisco 

[PIDEMARIACAMPOS]

Ya lo restablecí, cuales son los pasos a seguir? Gracias 

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...