Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

If someone has reset the factory settings, change the phone’s date to March 8, 2025, open the Home app, and set up the Chromecast. Once it connects to the internet, it will receive the update. After it’s finished, restore the date and test it.

[beasleyjarad46]

Yo you got my phone 

[Gibus]

Ho eseguito il reset del dispositivo, come la maggior parte, dal momento che la vostra segnalazione non è stata tempestiva. Il mal funzionamento mi impedisce di guardare la TV e le piattaforme in abbonamento, (Netflix,).  Dovreste rimborsare il disagio e il danno. Il tempo di attesa si sta allungando troppo.

[Azim12]

I can confirm that my Chromecast Gen2 is now fully operational.  Thanks to the Nest team.  Most people don't realize the challenge of releasing a patch that affects millions of devices without breaking something else.  The fact that it took only 5 days is truly commendable.

[sg-01]

For a device which was factory reset, the solution is to change the phone date to before March, 8 and perform the setup.

[Bertoloto]

Preciso dessa orientação de reset do chromecast em português e de preferência logo

[Carlo3]

Antes de saber el problema lo reinicie a configuracion de fabrica, 🤦🏻

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast.
I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : )
Set the phone back to the current date.

RdeW

[Willian2]

O meu continua sem conectar ao celular eu tinha resetad9 quando deu o poblema e agora ?

[Netinha08]

Aqui em casa ainda não solucionou o problema,infelizmente foi avisado que não podia resetar depois que haviam avisados.E agora ?

[sbharvey374]

There is a fix offered by user johnnyzero2
Do this fix
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro
Leave your unit power up on your local Wi-fi network. It takes time for the google server to update the device

[2206ic]

Ok vou ficar no aguardo

[Ruben_A]

How do I update chromecast? The only way I have found to do so is via Google tv, and I don't have it.

[AleTau]

R

Factory reset

Roll back the data in your phone to march 6th

Use Google Home to set up

The new software will download

When finished, do a new factory reset

Restore the phone date

Setup with Google Home again

[Moni68]

No puedo instalar chromcast

[Hawgdaddy]

Has the issue been fixed? If so,none of my devices will connect to Wi-Fi?

[Sarahyazji]

I reseted it many times days ago, does it affect badly in reconnection? Btw, still the same, no news.

[Franci84]

Roma Italia 

Ripristinato i dati di fabrica come consigliato con data prima del 10/3.

Configurato con l'immagine di goglee ma non si connette a goglee home 

Spero al più presto che venga aggiornato per rifunzionare.

Aspetto info 

[J23]

Ustedes me van a mandar la solución o lo tengo que cambiar 

[Cheesehead04]

Any update yet for those of us who reset it?!?!?

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date.

[ortofrutticoli]

Grazie sopporto, ora il mio dispositivo Chromecast funziona.

Fantastico 

[Ange3]

When is fix coming? I performed a factory reset, prior to reading this. Need help to get it going again please.

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date

[Robypro]

Hice lo mismo y funcionó perfecto 

[Ana8]

Hasta cuando hay que esperar por favor 

[VagnerLoures]

Good evening, I am not using my device, and I reset it, which is the obvious thing I could do, now I see that it shouldn't have happened, any help with this?
my device is now as Choromecast0285, still waiting for a solution.

[Grza]

Most people did factory reset and are not happy it's not working for a week and no resolution timescale.

[Meire56]

Boa noite e o pior é que reiniciei mas de uma vez tomara que consiga a voltar a funcionar.

[Anonymous]

Good afternoon! Do you already have a position on this issue?

[Anonymous]

Ya se encuentra la solución para quien reinicio de fabrica al chromscast? Hace 6 días q no puedo usarlo ! Gracias 

[VagnerLoures]

Is there any forecast for all devices to be working correctly instead of having to reset the date on my device?

[Lcastagna]

Los que hemos reseteado sin saber que nuestro dispositivo quedaría para pisapapeles recibiremos una solución?

[Alex0479]

Ça aurait été sympa de prévenir avant en ce qui concerne la reinitialisation car pour l'instant je me retrouve sans rien 

[Sarahyazji]

It works , after I changed the time on my phone to 7 March 

[HurrydaFUP]

Hurry up

[Aksa]

Thank you for providing the firmware update that downloaded just a few minutes ago. The “Chromecast Down” issue stands resolved. 👏🏼👏🏼👏🏼

 

[Anonymous]

Simple workaround- get an HDMI to usbc adaptor & plug into laptop/device then use your browser to stream shows. Simple until Google fix this! Good luck!

[Tia781]

Thanks for the update info, I just found it.  Unfortunately I have rebooted the device but it has come up on my TV as "Get the app" 

Download and open the Google Home app on your phone to begin setup

chromecast.com/,setup

Chromecast5365

I do hope you can help as we use it many times a day to play programs for my sick wife.  Any help would be appreciated.

Regards, Michael # 040321559

[ChrisB4]

I have two Chromecast devices and one is working fine but the other is not. How come?