Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Borao]

Hola, espero que lo arreglen lo antes posible. Yo ya llevo más de una semana sin poderlo utilizar.

[Monymorales2222]

Cómo me avisarán si lo puedo usar, lo reinicie de fábrica 😭😭😭

[PhilipDB]

Hey Google. Last week I met a problem with my chromecast 2nd gen. The device could not be verified. Pushing the reset button for 12 secs didn't bring solution. Please help. Many thx! Philip. 

[Anonymous]

dear Google, the update works fine! Both my Chromecasts 2nd gen are up and running. However, it’s a pitty I already bought a new one cause I thought mine had definetly broken down!

[Audioguy]

Please tell us, how we can find out, if an update was done on our devices.

Where to find out, which firmware should be installed.

[ridnar]

Yey! I started workin again today .. good job! // google audio cast 2nd edition, region: Europe 

[Anonymous]

Still not working. When I noticed that my Chromecast2 wasn't working, I obviously did a factory reset. I am currently able to go through all the process of setting it up with my Google Home App, but it fails to connect to the common wifi.

Any advice on how or when this will work again would be much appreciated!

[pba59]

Hello I just put my phone back to 28 february and go Home application and configure my chromecast. It works ! Thank's to the contributors !

[jpdlx]

hello did the same as you on both my chromecast, it was working but now since yesterday it doesn't work anymore (picture image chromecast blinking), it is the same for you ?

[Raj18]

Hi Google team,

I have the 2nd gen Chromecast device and got it factory reset while facing it initial outage. Now it's been a long week, when can I see it resolved, my kids are after me and making my life very tough & hard. Please do fix this asap. It will be much appreciated.

[prantzos]

Thank you for resolving this hard to resolve issue for decommissioned devices. It would have been nice not to reach this point in the first place, but hey people make mistakes 🤷

I am grateful for your quick (relatively) response to the issue and the automated resolution for it, without any user action involved.

[Zainov]

Why it take all this time!!

[Titta]

Please share a solution asap to re-setup the device after initial factory reset.

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date

[jpdlx]

hello did the same , it was working but now since yesterday it doesn't work anymore (picture image chromecast blinking), it is the same for you ?

[AsmaFaeza]

No wonder.. FYI, I've already troubleshooting with multiple methods.. remove the devices, add on again, unpluggedd replugged.. almost a week now.. how long we still need to wait?

[Olivia2019]

Somos una pareja de ancianos y la tv es de vital importancia.

Volvi configurarlo de fábrica y confio me avisen urgentemente y di es posible a mi correo #

[CarloT]

While you broke our devices we are still paying streaming services. It's already 1 week waiting. Faster thanks.

[jpdlx]

for people who did a factory reset, there is still no information when you will solve the problem !!! please make an annoncement 

[Titta]

I was able to solve today with this procedure.

- set the date on your phone to 1st March 2025

- Use the App Google Home to connect the Chromecast device (this way works)

- follow the instructions for connection and setup

- after the setup the device will start an update and now works as before

Hope it helps

[jpdlx]

hello did the same it was working but now since yesterday it doesn't work anymore (picture image chromecast blinking), it is the same for you ?

[Vilas3287]

Its working for me!

[Case3]

Il dispositivo Letto potrebbe essere configurato, ma non è stato possibile stabilire una comunicazione dal tuo iPhone. Assicurati di avere attivato l'accesso alla rete locale nelle impostazioni sulla privacy del dispositivo iPhone, quindi riprova.
questo é quello che mi viene detto quando provo a connetterlo

[Sylwia88]

hey, I did fabric reset mine chromecast so he couldn't connect with Wi-Fi, what i did i change date on my telefon for 8.03.2025 ( any date before 9.03.2025 should work) and than he allowed me to provide configuration, connected with internet and automatically downloaded a new actualization..its working now 🙂 i change date on my phone back again and its just working perfectly, greetings Sylwia

[jpdlx]

hello did the same it was working but  it doesn't work anymore (picture image chromecast blinking), it is the same for you ?

[Vibhavupadhyay]

Team, what kind of support is this. How many days will you all take. I have reset both my Devices.

[AsmaFaeza]

Finally.. I changed the date on my phone to 4th march and connected successfully.. Troubleshooting by myself after how many days waiting.. 

[Prakashpn007]

I had made a reset. What is the solution now? 😔 

[jpdlx]

can you informed what you mean by "Your device must be connected to receive the update" do you mean that you should connect to power supply ? 

[Totonno]

Salve volevo sapere ma il chromecast deve essere attaccato al TV anche spento? 

[Geee]

A lot of thanks to google for the quick fix of the chromecast v2 certificate issue!!!!!

[Michelle1955]

seriously we’ve been without streaming for a week on our 3 TVs please fix ASAP

[Ravigowda]

Hi @GoogleNestTeam  any further update on fix or ETA for fix 

[alfonso1]

Hay que dejar el TV encendido con chromecast conectado? O solo el chromecast conectado recibe la actualización,no puedo emparejar con el móvil,no sé que pasa,este es mi correo #

[carlosfernandez]

Really disappointed with Google for this. I will explore other option from other providers from now on

[Michely]

Eu ainda não estou conseguindo conectar o chormecast

[truus22]

Ik weet niet zeker of ik een fabrieksreset heb uitgevoerd bij bijn niet wekende Chromecast van de 2e of de 3e Wat kan ik doen en wanneer is Nederland aan de beurt voor de uitrol van dze reparatie Update?
Cor Jansen
Nederland

[Anonymous]

Ik had de chromecast gereset naar fabrieksinstellingen. Google Home vond de chromecast niet meer.
Heb mijn telefoon naar 8 maart gezet. Vervolgens met Home de chromecast weer toegevoegd. De chromecast ging daardoor automatisch updaten. Na de update werkt alles weer naar behoren : )
Telefoon weer teruggezet naar de huidige datum.

[Amineh]

Ça fait une semaine pour fixer ce petit truc c’est abusé et vos explications sont floues. 

[Amineh]

Autre chose , envoyez des messages au utilisateurs par mail, sur les écran de leurs tv etc pour expliquer la situation , comme ça on arrête de s’acharner à faire des resets tous les jours, à appeler les fournisseurs internet pour vérifier si le problème ne vient pas du rooter etc. C`est le minimum des respect pour vos clients.