Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Amineh]

Autre chose , envoyez des messages au utilisateurs par mail, sur les écran de leurs tv etc pour expliquer la situation , comme ça on arrête de s’acharner à faire des resets tous les jours, à appeler les fournisseurs internet pour vérifier si le problème ne vient pas du rooter etc. C`est le minimum des respect pour vos clients.

[Bobbutt01]

When is the solution available in case you performed a factory reset. Today is saturday and my devices still do not work.

[Anonymous]

When will this be fixed? Can we get some timescales please 

[Lansink]

Seems prime video has issues casting to the new update. Netflix works but not prime. Wich did work prior to the issue.

[Anonymous]

Lo solucioné. Resetee mi google chromecast de fábrica, para arreglarlo cambié la fecha del móvil al 7 de marzo y busqué de nuevo mi dispositivo con Google home, lo encontró y lo actualizó. 

[Sanktheone]

Hi @GoogleNestTeam , 

I didn't perform factory reset . Now when i am trying to add my Chromecast device again using home it's giving me error with link to this page. So how can my Chromecast device will receive updates if I can't add it from Google home

[Domrch1971]

Is it completed? As I can now see the devices available again, but cannot play on them either using my phone or via google

[Matteone82]

Purtroppo ho fatto il ripristino di fabbrica e non riesco a farlo funzionare, cosa devo fare? Quale è la procedura?

[JohnANuttall]

Thanks for your response.

I have two Chromecast devices in the UK. The first I carried out a factory reset and it is not now recognised by the system. The second, no factory reset, has now updated and is working once more.

I await your advice on the recovery of the factory reset device.

Best regards

John 

[Asfalga]

As of 15th March, 11:00 Swedish time, my Chromecast Audio is working again.

[L71]

For the factory reset issue, setting back the date on my iPhone helped me.

[Matteone82]

Ha funzionato! Ho cambiato la data al mio telefono Samsung e sono riuscito a fare l'abbinamento su Google Home.

Una volta connesso ha fatto un aggiornamento software e ora funziona tutto.

Grazie mille.

[Rcpant]

Please fix ASAP

[Anonymous]

Any news for device that have been reset? I’m not still able to Connect the device

[L71]

For the factory reset issue, setting back the date on my iPhone helped me.

[HK6]

Disconnecting error... 

[mummafuzz]

Well pizzed off just had surgery & can’t use either in my lounge room. Time to invest in a fire stick. 

[Martin24]

ok, it works😊

[Aga2]

Hi fro Poland! My cc seem to work again! I really hope this is a permanet fix. I am a bit cautious to say thank you for fixing this as it could possibly jinx! Anyway, happy to be taken out of misery of watching my favourite shows on my Phone! 🙏🌹👍

[hrigu]

A fix soon would be great! I miss the music in the morning!

[AJ42]

J'ai réinitialisé mon Chromecast et je n'arrive pas a le configurer avec Google home qui le détecte mais n'arrive pas a authentifier pour le configurer. Que dois-je faire ? 

#

[CortneyC]

Any updates on this yet? 

[Cono]

When???

[JohnMiguel]

Fix it I performed factory reset what is solution 

[Olivia2019]

La solucion para Android es cambiar la fecha al 9 de Marzo y desconectar la actualización automatica de tu teléfono 

Entra a Home y  configura el dispositivo empezara la actualizacion automática que dua 10 minutos aprox 

[ajpeleckis]

I have a fix / solution for the users that performed a factory reset before the update was rolled out on Thursday. 

Solution set your phone's (or device you run Google Home on) to a system date to something before March 9th 2025. Then go through the device setup as normal. This will allow you in and the Chromecast to then allow the needed update. Only after the set-up is done and you do your own small test to see if it casts, then change your phone's date back and everything will be normal and work....

[のぶこ]

ありがとうございます！

繋がりました！

[Anonymous]

Works! Thanks!

[simplemomma]

Is this legit

[AurelioValle]

É isso, galera!
1. Vai em Configurações => Data e Hora. Desmarca a opção "Definir hora automaticamente". Vai em data e coloca a data em 09/03/2025. Vai no Google Home => Dispositivos => + => Dispositivo Google Nest ou parceiro. O Home vai encontrar o Chromecast. Siga o processo e fique observando a tela, porque o Chromecast vai começar a receber uma atualização. Vai aparecer a evolução percentual do processo de atualização. Durante esse tempo, pode ser que o Google Home acuse falha no processo, mas se na tela do Chromecast tiver evoluindo o percentual de atualização, aguarde. Depois de concluído o processo de atualização o Chromecast vai reiniciar sozinho. Daí você ajusta novamente a data e hora do telefone para atualização automática. Tentei de várias outras formas, mas deste jeito funcionou!

[Afrancol]

All my Chromecast are stuck as I performed a factory reset…please be quick providing us an update. Andrea from Italy

[Carolainepaixao]

Muito obrigado espero que resolvam 

[Anderson3]

Minha TV está sem áudio e imagem 

[thym58]

Estou aguardando suas instruções 

[Zeuzuz]

Eu voltei para a configuração de fábrica tentando resolver. Teria como disponibilizar um drive para atualizar o formato manual conectando-o no PC?

[VincyV]

Its working now 😁😁😁

[Overitleigh2_a]

So when will this be fixed ? Will we be compensated for this issue 

[Qusai1]

I have done a factory reset. Please what is the solution and when will you solve this problem... It took longer than expected

[Portela]

Aguardando ... eu fiz a configuração de fábrica e não estou conseguindo reconfigurar 

[Svagat]

Thanks Google, it works again! Please don't make it happen again in future my