Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jebenida01]

Anything Yet???

[Ulf]

Yes, read the latest posts. It works for many, and there is proposals how to solve if you did a reset.

[Jami]

Oui j'ai fait une réinitialisation d'usine et je n'arrive plus à connecter mes chrome cast en ce moment merci de me prévenir quand je pourrais 

[somebody_else]

For those who did factory reset (like me), there is a bit of a hack available that worked for me.

Set your phone date to say 01 Feb 2025 - ignoring all the errors from apps like WhatsApp.
I suspect chose a date before the last Google Home update which was 26 Feb 2025
Connect the Chromecast to the TV and open Google Home and add a new device

The device should now update the firmware to the corrected update.
The chromecast will reboot and update a few times.
Once the device has completed its update, close google home, then change the phone back to the correct date time.
Open google home again and the device should now be there.

Hope this helps

[Anonymous]

Duurt wel lang. Nog steeds geen googlecast. 

[MiiMa]

(For those who restored ChromeCast to factory settings) - In my case it worked: Time/Date in Android, on mobile, reset the date to 01.03. Launch the Home app and install Chromecast as usual. Return time/date to automatic setting. ChromeCast will do the update and install the fix. Good luck!

[Anonymous]

How can you reset the date?

[Linnea1]

You set the date back on your streaming unit (in my case my iphone). And then configure it as usual. Just don’t forget to put the date back after hehe

[KevinAtHome]

Recently powered on 2 Chromecast Audio. Each did two times yellow blinking, then white light.
Google Home found both devices, the one I didn't reset and the one I reset.

The one I didn't reset was back and fully steerable by Google Home, FW level was 1.56.467166 as expected.

The one I did a factory reset some days ago, then re-added it to my environment by the reddit solution "Android (GUI method)" [https://www.reddit.com/r/Chromecast/comments/1j7lhrs/comment/mgy1a88/] came back but wasn't controllable by Google Home.

After I added this "half-dead" device to to a room, control came back to Google Home, so I could check FW level 1.56.467166.

Now groupwise streaming to both both CC Audio works again.

Thank you for solving the issue !

[simplemomma]

What's update in this? There's no still connection and i can't still connect to the chromecast.

[ingriderdum]

If you've done a factory reset, your devices will not be able to update .

You can simply fix this by manually setting the date on your phone to before March 9. This will allow your device to connect to the internet and perform the update. Once you've done that, you can return to the automatic set date on your phone. 

[Anonymous]

イングリーダムさん、

ありがとうございます。

Googleキャストが起動しました♪

[くそ]

いつになりますか？

[Saltasaltarin]

No puedo autentificar ninguno de mis 2 chromecast de tercera generación 

[Jumpy9358]

Io ho ripristinato le impostazioni premendo il tastino,ma tutto come prima. Allora attendo vostre prossime comunicazioni. Grazie saluti

[robbyex69]

I restarted Google Chrome, because of the problem. When will it start working again?

[Ev6]

Ours working now. Phew!

[Larus]

I still can not connect to my chromecast. What to do? When will I get update which supposedly fixes it?

[niltoncruz1976]

O meu eu ja fiz a definição de fábrica. O que devo fazer 

[Centrist]

Really... you'd honestly expect better from a multi billion dollar company with a large workforce of overpaid, overrated I.T nerds. Millions of devices rendered unusable from an update.  Come on guys do better.  I bet you boosted your sales through the roof in the short term though.  How many billions have to be made before someone can stay back an hour and fix up the certification issue...? Shouldn't be that hard.  Get your act together.  

[HPet]

Finally got my CC Audio working today. Better late than never I guess. You very nearly lost a customer to WiiM there guys!

Anyhow, thanks for the apparently troublesome work!

[badger005]

I have found the solution! You just go out and buy another Google TV Streamer (and an HDMI cable - Why is it never  included?) and immediately you find that your Chromecast V2 is working again! I didn't even need to unbox them.

Seriously though, I had of course performed a factory reset on the Chromecast V2 device - as per the instructions available still on the Google support site at the time mine failed. Then I found I could not even connect to the Chromecast

I used the advice to set the date on my phone back to 7 March 2025 and was able to get the Chromecast to connect again. Today when I tried casting, suddenly the fix had been rolled out to my device.  It was working again! So in fact, all you actually needed to do was wait for Google to resolve the issue.  That doesn't diminish the frustration caused to the many users who were unable to enjoy the subscriptions they had paid for on the large screen.

I am just glad to have it back and I do need to go back out to the store tomorrow for a refund on my new Google TV Streamer and the HDMI cable.

[Gelimaria27]

Hi

my problem has been for so long. Also my google home has the same problem. Please, fix them

[Linnea1]

If you like me did a factory reset there’s a workaround to again add it to your Google home. Just set the date back on your streaming unit (in my case iPhone) to march 6th or some other date before the incident. Then configure/add chromecast as usual. Hoping for a patch real soon! 

[Brenda222]

Cuando van a indicar que hacer con los que se reiniciaron de fabrica. Hace una semana de demora. 

[NaezT]

My 3 cc audio just came back online

[Remy13]

Thanks but I think most of people tried to reset the device… so please don’t forget us!

[Belengya]

Please confirm when issue gets fixed 

[Xuan]

Please fix the problem asap. It has been more than one week

 . We trust you abd your professional ism. Thank you 

[Waiting]

I had performed a factory reset..awaiting Chromecast 2nd generation fix, thank-you.

#

[John96]

Hello,

It is the 15th March and no resolution as yet.

Regarding the rollout of a fix for this issue:

Will it include support for ancient IPHONE's (for example an Iphone SE running version 15.8.3) ?

I'm afraid I was one of the poor unsuspecting group who performed a factory reset on the device as part of the diagnostic process.

Thanks in anticipation.

[John96]

Update:

Set Date to 7th March after reading some of the other replies.

Google Home then managed to find the blessed thing and upgraded (so it says) the software.

All working now after returning the Date to the 'Automatic' option.

Excellent !

[AC151]

Still without TV through my chromecast. Of course I did a factory reset before I saw this as it’s worked in the past. How much longer will we be waiting? 

[Breck21]

I have a fix for factory reset problem. On my mobile phone change the date back a month then using the home app conect to chrome cast to get it to communicate with the app so it can connect to Internet and get the update. It takes a bit of time to update the gen2 chromecast but have been able to fix mine now. 

[Waiting]

Thank You 

[Sasank]

1. In case the chromecast is factory reset, just change the phone Date time to before March 10th. And turn off automatic date time settings. ( I changed my phone date to 10th March 2024) Then try to add the chromecast.  It worked for me. Once chromecast is connected to wifi, it will update the recent fix released by Google.  Then all set. Thanks Google!

[Waiting]

Thank You

[Hugh1972]

Please Fix the reseted Chromecast asap

[raviramteke]

But I already chosen option factory reset plz provide me the step since last 15 days i haven't using this 

[Anonymous]

My 5 devices are all back working, so all good. Thanks!