Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Aún es imposible conectar el Chromecast y transmitir. Dicen que para algunos ya se ha solucionado el problema, pero muchos otros todavía no.  

Mañana se cumplirá una semana de este problema. 

¿Alguna idea de cuándo tendremos la solución?

[johnnyzero2]

If you've done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[AbimaelSilva]

Eu fiz a reinicialização do meu dispositivo para os padrões de fabricação e a solução para reinstalação foi simples, voltei a data do dispositivo e fiz a instalação no Google Home normalmente, automaticamente após a instalação foi iniciado a atualização com o novo firmware.

[Mic2412]

Is there any update yet, has been nearly a week !!!!

[Mp11]

Buongiorno come devo fare per collegare la mia Chromecast improvvisamente ha smesso di funzionare 

[Vero92]

How can I understand if my device is 2nd generation? 

[johnnyzero2]

If it stopped working last Sunday. 🙂

[Juanignacio]

Si no encuentran soluciones brinden un muy buen descuento para poder adquirir los nuevos Chromecast. O algo que nos permita tener los dispositivos. Ya hace muchísimos días que no podemos usar nuestros Chromecast 

[johnnyzero2]

  **Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Per57]

Jah har två st gen2 som jag tyvärr hann att fabriksåterställa. Min tredje chromecast 4K  fungerar 😀 Men hur ser planen ut för mina gen2 ?

[johnnyzero2]

Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AKumar1988]

It is resolved now. So good to see this up and working. Thank you. 

[Waiting]

Instructions for Chromecast that I did a factory reset on please?

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pâmella]

Olá, o meu aparelho Chromecast estava em modo de fábrica no pane e ainda não mostraram como está resolvendo 

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tsteinle1965]

I did a factory reset before I read this. Can you please let me know what to do? Thank you and also do you have an estimated time that I can use my casting again

[johnnyzero2]

*Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MaiteEsc]

Bueno.. como reseteé el dispositivo, he tenido que cambiar la fecha de mi tlf para volver a configurarlo, y así si lo coge.  Sale ya la pantalla de los paisajes. He vuelto a poner mi tlf con fecha correcta, pero no transmite nada de YouTube o Disney o Prime o lo q pruebe... ni se inmuta. Como si no fuera con él.  No se ha actualizado. No sé si es que lo hará sólo en unos días, o es que debo realizar algún paso más... a ver si entre todos algo hacemos.. Gracias 

[Remmelt]

I'm among those who did the factory reset (the reasonable thing, after trying all the other options). The message regarding this issue was made on Thursday. It has been an issue since Monday. The issue still hasn't been solved. I expect it to be fixed this afternoon (GMT +1).

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[TillyAmes]

Managed to get Chromecast online to receive any updates- sat the time on androide to before the crash and let the device update. There was an error that was prompted with "the install is taking longer than expected" - then I resat the time and made another reset and it was fixed. Not sure if this is an official way to go, but it worked out here.

[Anonymous]

Hi,

Hi

Any procedure for who has done factory reset on the device?

Thanks

[johnnyzero2]

Yes. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alienplanet11]

Also waiting for this

[TillyAmes]

Try this: 

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Good Morning. Any News? Without knowing it, I reset my device. So? 
Many thanks 

[wasantha18]

Just don’t worry. Everything is back to normal now. People who factory reset the chromecast 2 will not be able to install it using the GoogleHome App unless they set the installing Tablet/Phone’s date to a date prior to 9th March 2025. Just set the date to 7th March 2025 and follow the normal procedure to set it up as usual. You will end up with the thing installed without all its features still without being able to stream any media, DONT WORRY. Just power on the Chromecast in the same WiFi environment that you set it up and leave it on its own for sometime. Just open your Google Home App every now and then to check whether it has been restored to the normal status. Don’t leave the TV on continuously just to save power but have the TV power on whenever you check the restoration process. Also ensure that all Tv + your Mobile phone / Tablet and the Chromecast to be set are exposed to the same WiFi environment that you used to set up with the date change. Things will get back to normal after few hours. Don’t forget to set the date back to the present date of the setting instrument. Best of Luck to all!! I have 100% success after following the aforesaid procedure.

[Anonymous]

Thank you!

This solved my problem!

I was setting the time on my mobile to 15th February 2025 and wasn't unable to connect to the device. But setting the date to 7th march worked fine and the device could be configured..

Thanks again!

[johnnyzero2]

**Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cocopicone]

Quiero la solución señores 

[Anonymous]

Configura la hora del móvil a 7 de marzo y reconfigura Chromecast. Te debería funcionar.

Saludos

[Fahad_yashfi23]

Actually I have done factory reset before updates now it is not authentic the device please send me the steps to configure email # 

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rosko663]

For all the people who are factory resetting and wondering “what do I do now?”, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network so that it can receive the firmware update fix that Google started offering on March 13th.

1) Temporarily set the date on your smartphone (or tablet) to March 7th or earlier.

2) Use the Google Home app to set up your Chromecast again. You still won’t be able to cast and the device will be grayed out in the Home app, but that’s okay. You can also change your phone’s date/time setting back to Automatic now.

3) Sit back and wait for the firmware update from Google to install. This should restore full functionality to your Chromecast.

Note: This is supposed to be a “staged rollout,” so it may take a few days for the firmware update to reach your Chromecast. Patience.

[Claudietta123]

Io sono riuscita mettendo la data  del 6 marzo ho riconfigurato il dispositivo.. perfetto! Grazie

[Aletc]

La firme met un temps fou pour réparer sa bêtise (intentionnelle?) Cela n'augure rien de bon. Ca sent l'arnaque...

[Pedrolothb]

Já fiz a reposição e todos os passos porém sem sucesso

[Aehebert]

When can we expect this to be fixed?? It’s been a week for me.