Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

Lo pude restablecer de fabrica , pero sigue sin funcionar .... es correcto esto ??? 

[errakeshyd]

Still not able to connect did factory restart 

[Pierreswede]

So any fix uppdate for us that performed a factory reset yet??

[Fsito]

Gracias. Tengo dos dispositivos. El que no reinicié se solucionó hace 3 dias y anoche el otro 

[RMG2025]

Just sharing in case it helps with the solution for those that factory reset - the Chromecast does at least go to the set up and my phone can recognize it. But it still says that it can't communicate with the Chromecast so set up can't be completed.

[Anonymous]

Thanx, works OK now. 

Propose to make a deep root cause analysis to prevent this to happen once again.. 

[Danaé]

Hi, 

Is there any update for Chromecast 2nd generation because mine is still not working?

[TomTW]

Now that the fix is rolling out, what are the steps for those of us that followed standard troubleshooting procedure by doing a factory reset before Google told everyone that they shouldn't do that?

[cgrisetti]

Update for those of us who for the factory reset?

[Vincy82]

Buongiorno... quando si prevede la risoluzione del problema per chi ha resettato il dispositivo? Ormai è una settimana che non va

[Quirino]

Infatti il mio ripristinato più volte è manco va non lo riconosce proprio più non lo associa

[G3z]

Still waiting for a solutions after the factory reset.

[KoB_2025]

Thank you, Google guru’s, my Chromcast 2nd generation works again, even after the factory reset. Right on time for Formula 1 racing season!

[Riquelmechr]

I reset my chromecast to factory defaults, and I still can't reconfigure it

[DanielleMez]

Same 😤👍😤 even with changing date manually 

[Riquelmechr]

I reset my chromecast to factory defaults, and I still can't reconfigure it. Help me please 

[Dennis9]

What is a few days? Config is still not working in Denmark

[Milktoast87]

Mar 15th. Deep south. Tornadic activity EVERYWHERE. No internet is not helpful

[p0rtia]

"If"?

[Gata]

When do you expect to solve the problem?

[Leen1]

Ik had mijn chromecast 2 al gereset voordat ik het probleem vernam.

Hoe kan ik op de hoogte worden gebracht wanneer het gefikst is?

Vriendelijke groet Leen 

[cygal]

Solution pour tous ceux qui ont fait tout comme moi un reset de leur chromecast de 2ème génération : il suffit de changer la date de son smartphone avant la date de la panne du 9 mars 2025. Cela a fonctionné pour moi en désactivant le fuseau horaire et date automatique dans les paramètres systèmes Android. Puis j'ai ouvert l'application Home depuis mon smartphone > ajouter un appareil > il m'a proposé de configurer la chromecast détecté sans erreur > j'ai configuré le Wi-Fi de la chromecast et j'ai débranché la chromecast puis rebrancher et maintenant cela fonctionne à nouveau. Cyrille

[AASARMADI]

Unfortunately I am not familiar with these issues at all. Please tell me how to reset my phone to March 7th?

[brunellabellomo]

I miei Chrome cast hanno ripreso a funzionare 

[Jehr1]

It’s working again. I did factory reset the device and this did the trick: set you phone to 7 march, setup/connect the chromecast and it will do an update. After the update it did take about 10 minutes for it to really be up and running again correctly but it works! After this put your phone on the correct date again.

[AASARMADI]

Unfortunately I am not familiar with these issues at all. Please tell me how to reset my phone to March 7th?

[Dutchgirl]

Via setting you go to set time. There you turn off the automatic time setting. In the agenda you change the date.

I am a computer illiterate so ehen i can this, everybody is sble to do so

[silviferr9]

Yes, localize the configuration of Day, month and year and put it on 6-mar-2025. After this, reinstall your chrome cast.   

[Anonymous]

How does i do this

[Johayna]

It’s taking a long time!! When this will be resolved 

[Pao1]

Ho modificato la data al 03/03 sul telefono, così Chromecast ha fatto l'aggiornamento. Finalmente ha ripreso a funzionare.

Ricordati che terminata la configurazione su Home e l'aggiornamento, devi reimpostare la data odierna sul tuo telefono, affinché Chromecast si colleghi al telefono stesso.

[Brettmura]

Any idea on the time it will take?

[Mbas]

Finally am back! Kudos Nest Team!!

 

 

 

[KarolMuller]

Uma semana é tempo demais para corrigir!

Eu redefini de fábrica, nunca iria imaginar que era um problema mundial, e continuo sem me conectar ao chromecast. 

Agilizem isso!

[Breck21]

 

[Maxon]

Buenas tardes, soy usuario de ha mucho y todas las televisiones tienen uno. 

Los reinicie a fabrica como siempre y a hora no va ninguno. 

Por favor una solucion o que digan que no van a ir mas y que hay que cambiarlos por los nuevos. 

Pero no lo corten asi, que al paso que van,  seran mejor el de lis chinos. 

Por favor una solucion. 

[Anonymous]

Still cannot reconfigure a 2nd gen chromecast that has been factory reset …

[Sciaco12]

Ho purtroppo ripristinato i dati di fabbrica, pensando fosse solo un problema del mio dispositivo, ma a quanto pare è un problema generale! So che non avrò problemi dopo questa operazione, perché mi darete voi indicazioniSino a lunedì tutto okay, all'improvviso non funziona più.Spero risolviate al più presto, grazie, e ditemi potrò risolverlo

[Garand12]

Thanks for the update, but how long do we have to wait? 

And why does my tv come on automatically, and I guess we have to leave ut in the tv to update? 

[Semsa]

Oh what a nice holiday it must be, working for google 🫶🏼❤️