Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Sciaco12]

C'è ne faremo una ragione? Oggi è 15 e ancora adesso non riesco a configurare la mia chromecast che sino a lunedì 10 andava cge era una meraviglia. Aiutatemi,siate semplici nelle spiegazioni anche perché ho una certa età ☹️

[Semsa]

You’re not intending to solve the problems with chromecast, are you? 

[johnnyzero2]

Read the pinned status updates at the top of this page. Google started rolling out a firmware update fix on Thursday.

If you performed a factory reset, then you'll need to do this to allow your Chromecast to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[FadiS]

I already did a factory reset what can I do now please?

[johnnyzero2]

->This....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Arshaka1993]

Okey 

[tensen]

第一世代も使えるようにしてください。

今まで使っていたものが急に使えなくなる状態になるのは困ります。

リリースしたのであれば使用している人がいる限り、最低限利用できる状態でサポートするべきではないですか？

[johnnyzero2]

You're an anti-Semitic idiot troll, but I'll give you the solution anyway. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Hi

I did the reset the same day the problem comes out. We didn’t know it. Whatsapp can we do now?

[johnnyzero2]

Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mariana_Milanez]

Pessimo, não tivemos nenhum tipo de informação ou notificação sobre oque estava ocorrendo, em uma tentativa desesperada de tentar voltar o dispositivo, fomos instruídos por vcs a reiniciar a configuração de fábrica e agora estamos, sem data prévia para resolução. Total descaso com os usuários! 

[johnnyzero2]

 **Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[JLJaccioly]

Fiz e restauração de fábrica, até pq não sabíamos oq estava acontecendo.

Espero verdadeiramente que vcs solucionem isso, pq não temos nada haver com essa falta de qualidade.

E isso afetou milhões de pessoas e famílias que fazem o uso deste aparelho.

[johnnyzero2]

***Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Koos1]

Good day,

how do I know it when the problem has been solved?

[Sciaco12]

Eeeeeeeeh, come si fa? 😉

[Beatriznunes]

O meu ainda continua sem pegar 

[Mikeypy]

How do I know it is online if i cant cast to it?

[johnnyzero2]

Okay, let's take this from the beginning: have you, at any point since last Sunday, done a factory reset on your Chromecast in an effort to get it to work again?

[PRJM]

Is this still happening as i cannot connect

[johnnyzero2]

If you've already done a factory reset, then you'll need to do this to allow your Chromecast to receive the firmware update fix that Google started rolling out on Thursday:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mikeypy]

Have not factory reset, all i get is sillence

[Mikeypy]

Mine is on the latest firmare, but casting is still not working

[Carlosgote]

Vuelve a funcionar por fin. Si restableciste de fabrica cambia la fecha a anterior 9/3/2025, enparejalo y vuelve a poner la fecha actual

[johnnyzero2]

Yes. More complete instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[gerardocadenace]

Hola, tengo un chromecast segunda generacion con el que viajo frecuentemente. Obviamente cada vez que llego a mi destino vuelvo a configurarlo, qué debo hacer si la ultima red a la que lo conecté ya no está disponible? Entendiendo que necesita ser conectado a internet para recibir la nueva actualizacion con el problema que se está presentando actualmente. Qué debo hacer?

[johnnyzero2]

Do this to connect your Chromecast to the new Wi-Fi network:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Tarun255]

I set my phone date 08.03.2025 and add my google chromcast with gppgle home, than chromcast take update and naw work properly. 

[Joynow]

I reseted my Chromecast when troubleshooting and now it still doesn’t work. Fix the problem now, please.

[johnnyzero2]

*Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sacha2]

Joynow, did you have the Google Home app on your phone or tablet downloaded? If not make sure to do download that, then use the "add device" feature and add your chromecast. If you get the authentication error , then change the date in your phone or tablet. (Whichever device you downloaded Google Home on). Change the date to March 7th 2025. Once you do that go back and try to add your chromecast using the "add device" function in Google Home. It should work. When I did all these steps it worked. 

[Chang1]

• Did you guys figure out how to fix this problem yet? it’s been a week already.

[johnnyzero2]

If you performed a factory reset as part of your troubleshooting efforts, then you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Stedino]

To restore device after factory reset, simply use a smartphone on which a date prior to March 9, 2025 has been manually set. After setup via the Google Home app, the device will update automatically, resolving the certificate issue.

[johnnyzero2]

Exactly. Why the hell can't Google just pin this information to the top of this page?

[Joynow]

Well, what if you cant manually set an earlier date on iPhone? 

[johnnyzero2]

Yes, apparently some cell phone providers lock down the date/time setting, especially on iphones.

If that's your situation, then the only solution I can think of would be to borrow someone else's smartphone or tablet and use it to get your Chromecast back online. That's the best thing I can think of.

[Linda13]

What if I already tried to reset? Will it bot work anymore? 

[nicoabie]

Change the date of the phone to march 1 and re setup, i just did that and it worked. it downloaded the update.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...