Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Rebecs]

Respect, you're responding to People who don't scroll  🫶🏻

[L71]

Set back the date on your smartphone and try to update again.

[Ludie123]

What do you mean? Like manually put an earlier date in my phone and try to connect again?

[Cente]

ASÍ ES... Y UNA NUEVA HOME... Y ADELANTE... SI VAS A ESPERAR QUE LOS CEREBROS DE GOOGLE FUNCIONEN VA A QUEDAR TU ESQUELETO PREGUNTANDO...

[Schramm]

It worked on 03/05/2025, after connecting it updated and it was perfect. Congratulations friend!

[mjelcamel1975]

i have already do the factory reset, please provide instructions on how to set my device

[johnnyzero2]

This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[L71]

Set back the date on your smartphone and try to update again.

[Bobo4]

How to get Chromecast working again... go to settings on your phone and set the date to March 5, next begin setup on Chromecast on the Google home app... once setup has been completed set your phones date back to today's date and your issue should be fixed.. it worked for me.. I'm back using my Chromecast 

[Ronnie_Donnie]

 Is there a fix for the Audio Chrome Casts that are on factory settings yet?

[johnnyzero2]

Yes. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Ronnie_Donnie]

That's no fix, it's a workaround

[johnnyzero2]

Who cares what you call it? It works. 🙂

[DomiLeonardo]

Hello guys, any news about to fix the problem?

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Saasko]

Hi, my second gen Chromecast became unresponsive and I did a factory reset. Advice what can I do to make it work.

[johnnyzero2]

Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mikeypy]

My firmware is up to date, I can se and connect to my Chromcast Audio, but when I play music to it, it is totaly silent,  but i can see the progress bar moving.  Its crazy.

[CriCra]

Hi, unfortunately I had made factory reset to my device, ther is a procedure to reconnect it or you think that I need to change device?

[johnnyzero2]

**There is a known fix to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page!

Literally 90% of the people now posting here are saying "I've done a factory reset, now what can I do?" or "Any update on a fix for those who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cente]

SON UN DESASTRE... Y NO SE LOS PERDONO MAS...

[Mbbv]

Solution for those who FACTORY RESET their Chromecast devices (optional):

I factory reset my Chromecast device, so it still wasn't working after Google provided the first fix. What I did was the following (and now I can use it and watch movies on my TV):

I changed the date on my tablet (it also works with my phone) to the day before the outage started. I set the date to Saturday, March 8, 2025 .

I factory reset my Chromecast (again) and opened the Google Home app to go through the process of adding the device . Following these two steps will update the Chromecast to the version it had before the global issue occurred, so you'll be able to add the device to your phone and tablet (but we're not done yet). 

Once the Chromecast has successfully connected to a Wi-Fi network, it will begin updating . I waited for it to reach 100%, but then it tried to update again. I closed the Google Home app and reopened it. I noticed the device was added, but I still couldn't connect to it (as if I had gone back to Sunday, March 9th).

So I unplugged the Chromecast (just to turn it off) , even though it was still trying to update (I unplugged it when it was about 36% complete).

I changed the date on my tablet (or phone) back to the current day, and then plugged the Chromecast back in to turn it on . As far as I know, the device will update to the latest version automatically when it reconnects to a Wi-Fi network. This update is the one Google released to fix the issue that caused all the connection errors worldwide on Sunday, March 9th.

Now you can be HAPPY and use your Chromecast device normally again , stream movies or series on your TV and rest from the stress of the week. 😀.

I did all those steps and it worked for me, I hope it helps and you can solve the problem.

Bea.

[CriCra]

tmx to every one!! bye!

[Debora12]

Mudem a data do tablet/telemóvel para 1 de e março... Da certo...

[johnnyzero2]

Exactly. More detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Slipnogt]

Well I reseted it to factorysettings before you sent out this and it still not working.

[johnnyzero2]

***Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mbbv]

Solution for those who FACTORY RESET their Chromecast devices (optional):

I factory reset my Chromecast device, so it still wasn't working after Google provided the first fix. What I did was the following (and now I can use it and watch movies on my TV):

I changed the date on my tablet (it also works with my phone) to the day before the outage started. I set the date to Saturday, March 8, 2025 .

I factory reset my Chromecast (again) and opened the Google Home app to go through the process of adding the device . Following these two steps will update the Chromecast to the version it had before the global issue occurred, so you'll be able to add the device to your phone and tablet (but we're not done yet). 

Once the Chromecast has successfully connected to a Wi-Fi network, it will begin updating . I waited for it to reach 100%, but then it tried to update again. I closed the Google Home app and reopened it. I noticed the device was added, but I still couldn't connect to it (as if I had gone back to Sunday, March 9th).

So I unplugged the Chromecast (just to turn it off) , even though it was still trying to update (I unplugged it when it was about 36% complete).

I changed the date on my tablet (or phone) back to the current day, and then plugged the Chromecast back in to turn it on . As far as I know, the device will update to the latest version automatically when it reconnects to a Wi-Fi network. This update is the one Google released to fix the issue that caused all the connection errors worldwide on Sunday, March 9th.

Now you can be HAPPY and use your Chromecast device normally again , stream movies or series on your TV and rest from the stress of the week. 

[BobbyHawk]

I have a Chromecast V2 and I factory reset it.  I set the date back to March 1st 2025 on my mobile phone and I was able to connect to my Chromecast device; it updated automatically.  Then I finished the setup and I'm up and running again.  Thanks Google.

[Cente]

GRACIAS GOOGLE? TE DIÓ LA SOLUCIÓN GOOGLE? O TE DIÓ EL PROBLEMA?

[Luis153]

Dois Chromecast meus estão com esse problema. Como vou ficar sabendo que o erro foi corrigido?

[johnnyzero2]

If at any point you have performed a factory reset on your Chromecasts, then you will need to do this to allow them to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mbbv]

I factory reset my Chromecast device, so it still wasn't working after Google provided the first fix. What I did was the following (and now I can use it and watch movies on my TV):

-I changed the date on my tablet (it also works with my phone) to the day before the outage started. I set the date to Saturday, March 8, 2025 .

-I factory reset my Chromecast (again) and opened the Google Home app to go through the process of adding the device . Following these two steps will update the Chromecast to the version it had before the global issue occurred, so you'll be able to add the device to your phone and tablet (but we're not done yet). 

-Once the Chromecast has successfully connected to a Wi-Fi network, it will begin updating . I waited for it to reach 100%, but then it tried to update again. I closed the Google Home app and reopened it. I noticed the device was added, but I still couldn't connect to it (as if I had gone back to Sunday, March 9th).

-So I unplugged the Chromecast (just to turn it off) , even though it was still trying to update (I unplugged it when it was about 36% complete).

-I changed the date on my tablet (or phone) back to the current day, and then plugged the Chromecast back in to turn it on . As far as I know, the device will update to the latest version automatically when it reconnects to a Wi-Fi network. This update is the one Google released to fix the issue that caused all the connection errors worldwide on Sunday, March 9th.

-Now you can be HAPPY and use your Chromecast device normally again , stream movies or series on your TV and rest from the stress of the week. 

[Tabyta]

Restaurei  meu aparelho e não voltou. Arrumem logo.

[johnnyzero2]

   ***Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[K6E9]

 

[Neil11]

If you did a factory reset like me, here is the solution:

Go to phone settings, time and date. Untick automatic time. Enter a date before 9th March this year.

Go to Google Home and set up new Chromecast. It should now update software and work!

Don't forget to then put back automatic time in your phone.

[Jgamble32]

My iPhone says it has a restriction to where I cannot change my time or date manually? Any other way around this?

[Neil11]

Not sure about iPhone, I have Android.   It's all about tricking the chromecast to think the date is before the 9th March.

[Cente]

BIEN, MUCHACHO... SI ESPERAN A GOOGLE SOLO VAN A TERMINAR ODIANDOLOS UN POCO MAS...