Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Wilma2]

You should find it in the settings.

[Maria29]

já redefine ele de fábrica e o meu aparelho não conecta em nada, o que faço?

[Wilson1946]

Cambiando la fecha en el teléfono/ tablet a una fecha anterior al 9/03 se conecta al Chromecast a través de Google Home, automáticamente baja la actualización con el problema resuelto y luego de que se reinicia se puede volver a configurar sin problema. Todo queda funcionando normal. Debes poner la fecha y hora en manual en el dispositivo que uses para enviar el contenido al Chromecast. Saludos y gracias!!!

[Wilma2]

Set back the date on your phone of iPad and try again. It Will work.

[MikeMonte7]

I wait soon   the update because i do a factory reset on my Chromecast  2nd gen

Send me a email .please 

[MateuszKlotz]

😱 

[Wilma2]

Set Back the date on your phone of iPad and try again. It Will work.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[David73]

continued: grateful for suggested fixes

[Carolinamed]

Cuánto más van a tardar?

[Wilson1946]

Si reseteaste a fábrica pone tu teléfono con fecha 7 marzo temporalmente y configura el equipo, Google reestablece un nuevo firmware al equipo automáticamente y funciona ok. Yo lo hice en 3 equipos 

[Wilma2]

Set Back the date on your phone of iPad and try again. It Will work.

[Cinthia1191]

Mais isto vai pra quanto tempo? Vcs estão de sacanagem, vou abrir reclamação em todos os sites possível, pq compramos pra ter acesso e não ficar com ele dessa forma

[Wilma2]

Set Back the date on your phone of iPad and try again. It Will work.

[Anonymous]

Agradeço….desculpa não consigo entender a data de volta??!!?? 

[Anonymous]

A data de volta quero dizer 

[Wilma2]

try any Date before 9 March, thats the Date itvstopped working

[Anonymous]

Qual data? 

[Anonymous]

Confermo quanto effettuato da un utente se hai resettato il chromecast a valori di fabbrica.

Cambiare la data del proprio smartphone al 5 marzo, effettuare la ricerca del chromecast, che adesso troverà, e immediatamente partirà il download dell'aggiornamento.
Il mio chromecast, che ho ripristinato a valori di fabbrica, adesso funziona.

[Cggc]

I did reset the device before you send the message now what?

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Adriano173p4q]

Olá boa tarde, eu acabei reconfigurando ele por acidente sabe o prazo para esta melhora?

[Wilma2]

See the Post from Johnnnyzero2, that Will work.

[johnnyzero2]

  ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tata113]

Sono Tatà Albano ed ho un account google come un indirizzo g mail. Ho un Google Chromecast 2^ Generazione.

Durante la mattina il lunedì 10 Marzo 2025 il mio Google Chromecast 2^ Generazione ha cominciato a manifestare problemi di connessione con un qualsiasi altro dispositivo e con le app;

praticamente non trasferisce un video (per esempio di youtube) alla televisione e veniva visualizzato il seguente messaggio di errore:

"Impossibile verificare l'attendibilità del dispositivo".

Ieri, leggendo vari blog e pensando che fosse dovuto a una disconnessione dal router, ho ripristinato il mio Google Chromecast 2^ Generazione riportandolo alle impostazioni di fabbrica, solo che adesso non si connette più al router e compare lo stesso messaggio di errore:

"Impossibile verificare l'attendibilità del dispositivo".

Sono disabile e ho bisogno di questo dispositivo per vedere i programmi della televisione.

Vi prego aiutatemi...

Attendo...

Dottor Gaetano Albano

[johnnyzero2]

-->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Luiis]

I have already factory reset my device

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ag9]

A combien de temps estimez vous l'attente ?

[johnnyzero2]

If you were one of those users who performed a factory reset, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Honeststu]

Hello, sorry to bother you but when will this be fixed

[johnnyzero2]

 *** If you are one of those users who performed a factory reset, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jorge08]

Ya lo restableci a la configuración de fabrica ...O sea, a esperar la solución 

[johnnyzero2]

   ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jb1259]

Então, parem de brincarem de serem profissionais e são profissionais. Já passou da hora desse problema ser resolvido. É inadmissível uma empresa desse porte, mostrar tanta incompetência, e deixar um problema de um produto, lançando a mil anos atrás, durar uma semana. Se eu tivesse optado pelo fire srick, não estaria tendo que me desgastar com tanta incompetência.

[johnnyzero2]

  -> If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mauroo]

When are you expecting a solution to this basic problem.  When trying to Add my Chromecast device to Home through Google Home app. I get the message: "We can't authenticate your device".    

[johnnyzero2]

-> if you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Clarice_Guedes1]

Consegui restaurar!!!

Vá nas configurações de data e horário do telefone e defina a data anterior ao dia 9/3, então, configurar o Chromecast!!! Pode retornar a data automaticamente. Agora é só aproveitar!!!

[Anonymous]

When is going to be fixed the factory reset issue? I am waiting for more than 1 week already.