Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[giseliescobar57]

# 

[BlueyT]

Oh, they never thought of that. Good advice

[Saidsaadaoui545]

Onlock networck 

[Pec]

Hi, Paulo, Brasil , São Paulo, encontrei a solução para quem restaurou o Chromecast. Alterar a data do celular ou dispositivo de transmissão para dia 08/0324, data anterior ao problema.  Abra o app Google Home, adiciona o dispositivo, que ele vai atualizar o software do dispositivo Chromecast. Dai volta seu aparelho celular ou dispositivo de transmissão para a data atual. Pronto vai funcionar. Best regards

[JennyGain]

Fixed. Up and running now

[HUBAIB]

Hi,

Is the update done yet?

[wasantha18]

Just don’t worry. Everything is back to normal now. People who factory reset the chromecast 2 will not be able to install it using the GoogleHome App unless they set the installing Tablet/Phone’s date to a date prior to 9th March 2025. Just set the date to 7th March 2025 and follow the normal procedure to set it up as usual. You will end up with the thing installed without all its features still without being able to stream any media, DONT WORRY. Just power on the Chromecast in the same WiFi environment that you set it up and leave it on its own for sometime. Just open your Google Home App every now and then to check whether it has been restored to the normal status. Don’t leave the TV on continuously just to save power but have the TV power on whenever you check the restoration process. Also ensure that all Tv + your Mobile phone / Tablet and the Chromecast to be set are exposed to the same WiFi environment that you used to set up with the date change. Things will get back to normal after few hours. Don’t forget to set the date back to the present date of the setting instrument. Best of Luck to all!! I have 100% success after following the aforesaid procedure.

[NarenJ]

Yes, it’s working. I have tried this option and it’s connected, Thanks !!

[Marinasvidal]

It works!!!!🤩

[Maronno]

It’s working 🤩👌🏻

[diehard85]

I did factory reset on 09 Mar, 2025 after chromecast 2nd gen outage began. Just tried this solution & it works. Thanks wasantha18 .

[Phi72]

Comment as-tu changé la date ? 

[diehard85]

If you are using an android device, simply go to Settings -> System -> Date & Time -> Turn OFF "Automatic Date & Time" -> Set the date manually to 07 Mar, 2025.

Once done, try setting up the Chromecast via the Google Home app from the same Android device.

[Phi72]

Merci diehard85

J'essaie ça demain 

[cristianosticca]

Great! It works!

thank you very much 

[Julius01]

Factory reset issue was fixed thank you so much for the tip.

Still Google Home app couldn't find the device after setting up process. How long did you have to wait? Should I unplug the chromecast and wait for sometime and plug it back?

[kgardnermsw]

I have the same question

[wasantha18]

Just don’t worry. Everything is back to normal now. People who factory reset the chromecast 2 will not be able to install it using the GoogleHome App unless they set the installing Tablet/Phone’s date to a date prior to 9th March 2025. Just set the date to 7th March 2025 and follow the normal procedure to set it up as usual. You will end up with the thing installed without all its features still without being able to stream any media, DONT WORRY. Just power on the Chromecast in the same WiFi environment that you set it up and leave it on its own for sometime. Just open your Google Home App every now and then to check whether it has been restored to the normal status. Don’t leave the TV on continuously just to save power but have the TV power on whenever you check the restoration process. Also ensure that all Tv + your Mobile phone / Tablet and the Chromecast to be set are exposed to the same WiFi environment that you used to set up with the date change. Things will get back to normal after few hours. Don’t forget to set the date back to the present date of the setting instrument. Best of Luck to all!! You will succeede for sure

[wasantha18]

Just don’t worry. Everything is back to normal now. People who factory reset the chromecast 2 will not be able to install it using the GoogleHome App unless they set the installing Tablet/Phone’s date to a date prior to 9th March 2025. Just set the date to 7th March 2025 and follow the normal procedure to set it up as usual. You will end up with the thing installed without all its features still without being able to stream any media, DONT WORRY. Just power on the Chromecast in the same WiFi environment that you set it up and leave it on its own for sometime. Just open your Google Home App every now and then to check whether it has been restored to the normal status. Don’t leave the TV on continuously just to save power but have the TV power on whenever you check the restoration process. Also ensure that all Tv + your Mobile phone / Tablet and the Chromecast to be set are exposed to the same WiFi environment that you used to set up with the date change. Things will get back to normal after few hours. Don’t forget to set the date back to the present date of the setting instrument. Best of Luck to all!! 

[Tomostia]

Thanks, solved in 5 minutes, now it works...congratulations you are better than the google team

[Carolinaeldh]

Yaaay it works😍

[Phi72]

Bonjour tous

Ou changez vous la date svp?

Merci de détailler step by step les actions à faire

[Hiru2020]

Legend!!! it works woo hoo

[ADOLF2]

I have fix it very easy, only change the date before it was caused the problem  in you phone , 

[Xiukieu]

xiukieu

[Xiukieu]

#

[CarlosAssumpcao]

Meu Chromecast 2* geração não funciona faz um semana, Solicito sua regularização . Absurdo uma semana com problema. Solicito ao HelpDesk da Google solução. Faz 3 anos que tenho o aparelho instalado na TV e nunca deu esse problema. Ele gera um informação que não foi possível autenticar.

[JF196]

Também estou com o mesmo problema. Há perspectiva de solução no seu entender ou esse chromecast já era?

[Franchesca]

Mi chrome cast no quiere conectarse a la red wifi. Por lo cual no puedo configurarlo. Lo reinicie de fábrica y nada. Que está pasando. Llevo dos semanas en esta situación 

[griselda17]

Una semana sin poder usar mi tele ya que no puedo configurar el Chromecast 🥺 

[Bianquinmaria10]

Esty igual , no se puede autenticar mi chromecast dice😪, que broncaaa

[Zeeshan2]

My chromecast are not working due to may be update issue please resolve this issue as soon as possible 

[Annedorthe]

Du skal sætte datoen tilbage til d. 1 marts på telefonen og fjerne automatisk dato/ tid på telefonen og start så med at genetablere din chromecast/ konfigurere din enhed igen ( installation)

[Chromchas]

Chromchas 

[ahmedaboulenein]

I see folks are buying other devices, please see my post to fix your device if you did factory reset - you just need to change the phone date: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Laureano56]

Laureano56@#€

[Laureano56]

Laureano56

[Laureano56]

Laureano56 

[Negrini]

Não consigo configurar meu Chromecast diz problema no áudio nos Chromecast 2 geracao

[wprata]

Que merda ser pobre