Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO. FUNCIONA. NO OLVIDES DEMANDAR A GOOGLE

[Greasewolf]

This might be a work around Temp SOLUTION :

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

Thank You Johnnyzero2 

[Greasewolf]

This might be a work around Temp SOLUTION :

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

Thank You Johnnyzero2 

[johnnyzero2]

It's not a "temporary" solution, it's a one-time-only workaround to get past the expired security certificate for those who have done a factory reset.

[Alvaropantera]

Cuando van arreglar este problema. Llevo más de una semana sin poder conectar al cromcast

[Zavi]

Kindly update

[johnnyzero2]

   **If you are one of those users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jacenet]

After changing the date on my phone, I can connect to the Chromecast for setup, but it will not join the wifi.

[Cente]

INSISTE

[BettyMac]

Any update on this? It’s been a week now. Users have paid for a product and can’t use it. Very disappointing from Google 

[johnnyzero2]

*** If you are one of those users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cente]

A MI YA NO ME PERMITE PUBLICAR MAS, CONTINÚA TÚ, LO HACES MUY BIEN... SALUDOS, C.-

[Knighty1]

Just fix the bloody thing ,you are not even trying 🙄 just fix your mistakes 

[Anonymous]

Preciso dar aulas com meu equipamento 

[Maxrmz007]

Hi, I have the problem and my device is factory reset already

[johnnyzero2]

->If you are one of those users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Viny_84]

Amanhã dia 16/03/2025 completa 1 semana e nada do meu chromecast voltar. Quando em fim vou poder ter meu equipamento funcionando corretamente?

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO. FUNCIONA.  LUEGO DEMANDA...

[johnnyzero2]

  ***If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Change manually the date on your phone to old date like 3rd of march Connect to the same wifi. Reconnect to the device. Everything is back to normal.

[johnnyzero2]

Exactly. More detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Homemaranha]

o meu não está funcionando 

[johnnyzero2]

**If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Db888]

Is there a fix for factory reset yet?

[johnnyzero2]

  ***If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[rbradleywatts]

i had already done a factory reset as a troubleshooting step the same day the trouble started. Any word yet on how to fix this if it was factory reset?

[JMG30130]

Super !!! Merci ça a marché au top.

Merci merci merci 👍👍👍👍👍👍

[ArturoUrbina]

Buenas tardes que tiempo se van a tardar ya lleva una semana y todavía no se puede ó es que a fuerza hay que compar la nueva generación 

[Daniamejo]

Ci sono riuscita. Grazie per il supporto

[Agnesvln]

Precisamos de ajuda! Isso não pode continuar desta forma.

[Fbjensen66]

Please send guide to # 

as i followed the general  guide i did already reset the Crome cast to factory settings 

[Risziu]

Tal vez les ayude mi respuesta, tengo un Chromecast de 2da. Generacion y ante este problema lo resetee de fabrica, pero lo solucione de la siguiente forma: cambie la fecha del telefono al dia 3 de marzo y volvi a configurar el dispositivo con la app Google Home, se actualizo el Chromecast y funciono todp perfecto, reestableci la fecha en el telefono y listo... todo solucionado.

[Alekz]

Tengo 2 chromecast audio, hace unos días dejaron de funcionar,  uno lo recién de fabrica,  el otro lo deje conectado al la electricidad y empezó a funcionar solo, el que reinicié lo pude configurar nuevamente cambiado la fecha en mi cell, al año 2022,  ahora esta funcionando perfectamente,  espero sea de ayuda a alguien más mi experiencia 

[Bigciarl]

Ahimè non avevo letto di questo problema e ho ripristinato i dati di fabbrica seguendo le procedure su Google. Rimango in attesa di aggiornamenti 

[JessyZero]

 I was freaking out thinking my phone, my Wi-Fi signal, and everything else weren't working, and the problem was you guys, and you couldn't send a notification? This problem has been going on in my house for over a week, and I'm just now finding out about it. I did reset all my devices for nothing. 

[PattyChris]

Change your date in iphone to 8 march and configure chromecast device in google home app. 

[AliArgh]

Was reluctant to change the date but yes this did work! After the successful process I reset to today's date. My Chromecast is operational again. 🥳 Android operating system on my phone.

[Brism]

Yes. VERY annoying. I did the same. 🤯

[Anonymous]

Its working agen for me, Chromecast audio. Thanks.

[Elincreiblepim]

I reset my device!! Pelease Helpme 😫