Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Yes, but there's a little more to it than just changing the date on your phone.

Complete instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Caio2]

Já restaurei pq achei q era um problema da minha rede e foi antes d sair o comunicado d vcs oq faço agora 

[johnnyzero2]

 ----  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Patriciayumi]

Preciso de backup 

[Pluvera]

My iPad won’t connect to my TV

[johnnyzero2]

*****  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[blowheadtouch]

Ohh my god for **bleep** sake, I seriously thought I had lost my mind. Reset tv and phone, removed and added device. 

Only when I check email that I just saw this. 

Why couldn't an update come to display on the device or a better alert system as I had no idea. 

Is the resolution to upgrade to new devices becuase they'll be discontinued and not supported? 

I think I'm gona call the police and tell my mum.

Okthankscyalaterbye 

[johnnyzero2]

 --- If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Bassiti]

È più di 10 giorni che aspettiamo. Ho due dispositivi non funzionanti. Spiegatemi come fare oppure rimborsatemi la spesa totale per l'acquisto delle chromcast. Grazie

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gueri]

Lo tuve que recetear al no saber del problema,  pero esto ya lleva más de una semana, y urge que quede y me den instrucciones para que quede porfavor 

[johnnyzero2]

---->  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Vanessa26]

Gracias por la información 

[Vanessa26]

Muito obrigada 

[Vanessa26]

Gracias 

[Slipdani]

Estou com problemas no meu tbm!

[johnnyzero2]

--->  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Eu12345]

Fiz a restauração de fábrica nele antes de saber que não podia, como faço agora?

[johnnyzero2]

--->  If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Catamarti]

Antes de ese mensaje de Google, yo reinicie muchas veces mi Chromecast.  Cuánto tiempo debemos esperar para que se arreglen los dispositivos?

Gracias

[johnnyzero2]

--->  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Kaotal]

That's when the problem is solved?

[johnnyzero2]

>  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lilahnz]

Ok I did the change the date on my ph to the 1st march  and it worked it updated but I then had to reset the cast again for it to try to link to wifi with date on phone back to norm however it won't link 

[johnnyzero2]

What do you mean when you say "it won't link"? Do you mean it won't cast?

[Sonja72]

is there a more recent update in this issue. It has been over a week that this hasn’t been working! 

[johnnyzero2]

Google started rolling out a firmware update fix on Thursday.

 However, if you performed a factory reset during your initial troubleshooting, you'll need to do this to allow that update to be installed:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[KCHo]

I have done a factory reset for my Chromecast.

[johnnyzero2]

  *** If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Bearibeiro99]

Não consegui nada até agora, inclusive voltei a data porém não adiantou, será que deve demorar muito? Alguém tem outra sugestão?

[johnnyzero2]

Complete instructions here...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[bigredbrasil]

I'm Valter, from Brazil. Translate this message!

Consegui resolver o problema em meu Chromecast de 2° geração, usando a orientação de outro usuário desta comunidade:
-"Nas configurações do seu celular, desligue a data e horário automática e volte para o dia 8 de março; assim você conseguirá
fazer a conexão do
chromecast com a tv, mas ainda não fará transmissão.
P.S. Esse passo é importante pois, só assim, o Google conseguirá atualizar o firmware do seu Chromecast 2° geração. (Verificar
no Google home em
configurações (D versão) 2 se conseguiu fazer o passo acima aguarde até sua firmware atualizar para a versão 1.56.417165.
Estando já com essa
firmware instalada volte a
play story e desinstale (e reinstale) o app Google Home.
Após isso, a magia acontece, para quem
ainda está com a versão de firmware anterior aguarde a atualização do dispositivo, mantendo ele conectado à internet e ligado. Mas nada
disso acontecerá se não
fazer corretamente o passo 1.
Forte abraço e boa sorte!

[grb3842]

Any advice for brand new CC Audio? In device utility I am getting "We couldn't authenticate your Chromecast Audio".

[johnnyzero2]

The solution is the same as for those who have done a factory reset on their "old" Chromecast device. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[taylor27]

When is this issue going to fixed? It's about to hit a week. And I use the Chromecast alot and would like for it to be fixed as soon as possible. 😞

[johnnyzero2]

  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gonzacabj]

Reestableci mi Chromecast de fabrica y ahora no lo reconoce, q solución me pueden Dar

[johnnyzero2]

-->  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Trad]

Been a while... What's the solution for those of us who have done a factory reset?

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro