Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Exactly. Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[PluggedIn]

Oh my god, I can’t thank you enough! I was able to get my chromecast up and running by adjusting the date on my phone like you mentioned. I was seriously about to call it and get another product but gave it another go after reading your comment & my jaw dropped when it actually worked. Thank you thank you thank you!

[ahmedaboulenein]

Factory Reset Chromecast Fix

I did factory reset to my Chromecast 2nd generation and was able to fix it in a few minutes after understanding the root cause of the problem is the Chromecast device certificate expired. It's a very simple trick and I used and old phone to avoid any issue on my primary phone. The Chromecast certificate expired on March 9th, when you try to set up the device, the issue is Google Home app is not able to connect to the device because it figures its certificate has expired and the connection is not secured so it refuses to connect.

Fix:

1. Go to date and time settings in your phone,.
2. Disable the auto update from the network.
3. Change the date to anytime before the expiry, March 9th, I set it to February 14th to be safe.
4. Just do the normal device setup from Google Home App, it will be able to connect to the device because from the phone perspective (and Google Home App) the certificate is now valid and didn't expire yet 😂
5. Once you complete the setup, it will automatically pull the latest build which contains the fix Google is rolling out.
6. Your Chromecast is back working as normal, Congrats.
7. Oh, change your phone settings back to auto update from the network.

Any time! ( Disclaimer - I work for Amazon 😎 ) 

[johnnyzero2]

Yes, that's the fix.

One error: the security certificate actually expired on March 9th, not March 12th as you stated. So you should temporarily set your phone's date to March 8th or earlier. 

[ahmedaboulenein]

Thanks for the correction on the date, I went to the previous month to be safe 😁

[rafael44flecha]

Como vou saber quando estiver funcionando novamente?

[johnnyzero2]

If you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update/fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Walidkanne]

I have already performed reset during initial troubleshooting and I still have an issue. So please, help me to resolve this issue. 

Thank you very much. 

[johnnyzero2]

-->If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cristiancchr01]

Para cuando señores ya paso demaciado tiempo y compramos un producto que no se puede usar, urge respuesta o reembolsos

[johnnyzero2]

--> Google started rolling at a firmware update fix on Thursday.

However, if you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Remo86]

Am unable to connect Chromecast device. When it will be fixed. 

[shielo]

Can you help me my google chrome device not working on my tv. How do i fix it

[Vishal130]

How long we will be waiting for this issue to be resolved, team can you please go ahead and resolve this issue as soon as possible

[もりまさ]

まだキャスト出来ません。インターネット接続が出来ません

[Sonodanobuo1928]

O problema é uma empresa como o Google deixar milhões de usuários sem poder acessar os conteúdos através  do Chromecast é uma verdadeira palhaçada o que esta empresa está fazendo com seus consumidores pelo mundo inteiro,

[Neajal]

How Long you can fix it ?

[chrispher1]

Hi,

I still cant use Google Chromecast.

Are there any fix on this issue?

[Gajanan1]

Its not working for me. For how long we should turn on the tv before it starts downloading the update.

[Amitoj]

Finally i got the update for my chromecast 2nd gen, its working fine now  

[Anonymous]

Woher? Wo kann man es herunterladen? 

[Revhead2u]

I’ve got it back!

set your phone time  to 7th February , then restart everything and then set up

chromecast.  Then once set up put phone back to today’s date. I can’t believe it but t it worked. Yes I too reset the Chromecast when t wasn’t working. Tried hundreds of times to set it up but it didn’t work then tried this. 
too easy , problem over thank goodness 

[Hassank9966]

123456789123

[Juliaandco]

I have been having this issue longer than than just the last week and it seems there are no dates on this? Am I not ever able to use these speakers again ?

[Shevøck]

Google the fix for factory-reset devices; it's easy!

On your setup device: turn off auto-date, set the date to March 5, and you can easily connect to the Chromecast and let it update!

[redneckprincess]

my iPhone won’t let me do that 😞

[KiwiChef]

This is terrible. 4 days without use 

[SunilMahato]

What is the eta? By when this can be resolved?

[Kapil15bhargava]

When hit will be fixed ??? Someone can fix the timeline…

this is really a sad part from google side… if Google can’t fix a problem.. then who else??

[redneckprincess]

Now the problem Is that we were told to reset to factory to fix the problem in the beginning and now we’re screwed. How long is this fix going to take?

[Raghavasai]

I had ordered for anew chromecaster online, shall I cancell the order or you fix the existing gdevice

[Raghavasai]

The new device is to be delivered soon, please enlighten me for cancelation 

[Us2]

Thank you

[Fabietto71]

Purtroppo ho resettato più volte il mio device, perché avevo problemi di linguaggio e ancora adesso li ho

[gaurav2]

I've already performed a factory reset of the device. Please inform me about now what to do now as it's not able to connect to the WiFi network.  It's the second generation chromecast.

[Linnea1]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Cfgutierrez]

One week already passed 

[213Cadore]

Não conecta

[213Cadore]

Não conectar