Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Diamela]

Hola, yo reinicie el equipo....desde donde podré ver los pasos para su instalación?

[Märjo]

Still not working sunday 16th March 

[RemcoW]

Hello,

I did factory reset the Chromecast (several times), as this was advised on the other troubleshoot pages. I was not able to finish the installation process. Will the Chromecast still receive the required update?

[adbeff]

I did a factory reset. Please help. Thank you for your cooperation.

[Saudali]

Please fix this issue fastly

[Anonymous]

Eagerly waiting for Chromecast 2nd Gen fix

[IvanPaez]

Good afternoon.

I'm so sorry to bother you.

I have model NC2 6A5... It recognizes Chromecast 3674, but it won't connect to the device.

I performed a factory reset. The "do not touch" warning arrived late... I hope it gets fixed soon. If you could please let me know at my email #

Best regards, Ivan

[Henry25]

Sigue el mismo problema al intentar conectar el móvil y la TV mediante chromecast, me reconoce el  chromecast  en el home pero al intentar conectarlo en HOME me dice: " NO SE HA PODIDO  AUTENTICAR TU CHROMECAST"

[SherriR]

It sônr let me cast to tv

[SherriR]

Cant cast tv

[Thetechguy544]

I factory reset my device. Still waiting for a fix for this 

[MumTheMightyGod]

I hope this helps ..I followed advice from previous community member 

I had already factory reset my chrome before being warned not to .

So this is what I did ...

I changed date on my android phone to 7th March .

I searched for cast device through home again and it connected to it easily again. 

Had a little weird back and forth where it said it hadn't connected yet it had on the TV .

The Chromecast started an update which also stopped and started but I let it do it's thing and it completed and restarted itself.

I did a hard reset/reboot on my phone (you know,where you hold the on/off button for ages and then reset)

I set the time and date back to automatic in settings on my phone.

This seems to have fixed the cast problems and am very happy to have my chrome cast back again ,I didn't know how much I would miss it .

Hope this helps 

[Mylena]

Palhaçada isso quero o meu Chromecast de voltaaaaa já faz 1 semana q eu tô sem assistir tv por conta disso,arrumem logo isso.

[Arvindicate]

Did the factory reset before you told us not to. Still not able to connect. Will you tell us if it's unfixable and just replace our devices? Pretty sick of the permanent hopeful limbo!

[Luisina01]

Mi chromecast sigue sin funcionar y lo restauré antes de saber que no debía hacerlo! Me ayudan por favor! 

[Jorre21]

Still waiting on a solution for those who logically performed a factory reset. Please fix this.

[Shekinah1989]

Hi, I’m still unable to use my Chromecast. Is the rollout complete? Also, the problem causes the Chromecast to not connect so how can I receive the update? Thanks for your help

[AtulkumarGajera]

 

[Melisa300500]

Yo lo reinicie porque no sabía de esto. Cuando tengan la,solución la necesito 

[Mkochanczyk]

I followed some of the comments below and changed the date of my phone to March 1st, ran the set up and it went through. Then reverted the time on the phone again after set up was complete and was able to cast just fine. 

[Sidivania]

Eu reconfigurei para configuração o inicial e agora diz que não é possível conectar com o Chromecast..o que eu faço estou a quase 1 mês sem Chromecast..

[Anonymous]

Ho ripristinato i dati di fabbrica e non funziona. 

[bkholzem]

Have two devices, did factory reset on one.  Fix available yet?

[Konst]

here is solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[bradchen13]

I’m unable to re-add the device as a new chromecast. Home app doesn’t seem to recognize it. 

[Konst]

here is solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Officialkingpar]

Please I need help to setup my market place 

[Konst]

For all who performed factory reset already:

• change date settings on your smartphone to manual
• set Date/time and set current date 8 march 2025

then you should be able to connect to chromecast and perform initial setup. As soon network settings are done, first thing chromecast does is to get an update, and your problem solved...

PS credits to Britt0415, it was his/hers idea (worked for me).

[ibrahimkhawaja1]

U have wasted alit of my time and I even bought a new tv box.thats 😭 and we don't expect this from google

[Malena-089]

Todavía sigue el problema, cuando se acomodará? 

[CopeAurelio]

Hola aún se encuentran solucionando el problema para los dispositivos que se restablecieron de fabrica?

[CoachFo]

Still getting the error that it’s connected but to enable the local network, which is enabled. Guess I’m just screwed?

[Ida8]

Any more uppdates?

[RBOV]

Hoy se cumplen 8 días y el aparato aún no funciona....., que pasa?, cuanto más van a tardar en solucionar el problema?

[MrsKitzy]

Still no resolution for those of us who tried to troubleshoot? 😅

[Babski]

I already performed a factory reset. When will I be able to connect my chromecast again to my device? It’s been over a week now and I still can’t stream.. 

[Elias3]

Let me know as soon as you have a solution 

[escrimeta57]

Problema técnico: a dias que o Google Home não conecta vídeos à TV. Tentei diversos recursos - conforme orientações da Google; porém sem êxito.

Por gentileza e se possível, quero que a questão seja solucionada; tendo em vista que o aparelho torna-se obsoleto.

Muito Obrigado!

Atenciosamente.

[escrimeta57]

*tentei diversos recursos

[davidediperla]

Quando tempo bisogna aspettare per aggiornarci