Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[GeynaSousa_05]

Cara eu fiz isso e deu certo. Obrigada pela dica. 

Já fazia dias que eu vinha tentando reconfigurar.

[Antonio1950]

Well, it's worked for me too.
Thanks.

[DeGr]

Brilliant. Worked first time. It's a miracle! Thank you 🙂

[theamr89]

Thaaanks!

[NeronHN]

In my case did not work until now. What I did is set the automatic date and time off , set the date to march the 5th , then I set up my Chromecast with Google home app . Took more minutes than the usual set up , but it worked !!!! 

[ceciliasantos2-]

O meu tbm está sem funcionar! Já tem uns 15 dias!

[Silvina2025]

Hola:

El mío no funcionó nunca.

Respeten al consumidor que a la h ora de elegir qué dispositivo comprar para su streaming eligió a goggle chromecast.

Garanticen un mínimo de seriedad.

[Pattomachado]

Proba cambiando la fecha en tu celular para el 5 de marzo e intenta configurarlo de nuevo, luego volve a poner la fecha de hoy para transmitir, a mi me funcionó eso! 

[Lolis50025]

Thank youuuuu !! Thank you !!!!

It worked ! 

[djvocal19]

Oh shoot, that actually worked for mine! I factory resetted my device, so the update didn't work until I changed the date on my iphone as well. Thanks!

[DanDee]

Hi how did you change the date on your iPhone ?! 

[Steve757]

Tried doing that but it still didn't find my Chromecast... I'm wondering if I'm doing something wrong? So frustrating!

[sandmanshaun]

Brilliant, worked for me

[rapanui21]

Como lo solucionastes.

[JENNYRL]

Como você fez para o wi-fi conectar no Chromecast?

[pk_prashant]

alterou a data no telefone antes de 7 de março e a busca por Chromecast no Google Home. Ele levará você ao wifi automaticamente

[naamah]

Yes!! you are the best!! Thank you so much! I changed my phone's datetime to May 5th, then I setup my chromecast, then brought back datetime to auto setting, and only then the cast worked!!

You're a life savior! Thank you!!

[DanDee]

How do you change the date on your iPhone ?!

[DaveW3]

Yes, this worked for me too. I got a bit worried when WhatsApp gave me an error message saying it would not work with the time set to a past date. I didn't open WhatsApp, carried on with the Chromecast update and then reset the time back to Automatic. WhatsApp works fine as does Chromecast now. So all good, thanks.

[Anonymous]

This actually worked great. Thanx bud!!!

[DomiLeonardo]

It’s woks for me too. Thank you very much.

Pessoal, seguir a orientação acima. Trocando a data do iPhone patão dia 5 março e fazer a configuração do Chromecast. Após finalizar todo o processo. Pode voltar a data novamente.

abs

[Anonymous]

I did it and it works great, thank you very much, thank you, it works again, thank you, thank you 

[Sciaco12]

E come hai fatto pure tu? Hai cambiato la data allo smartphone per caso? Io non so come fare a farlo, non sono molto tecnologica e non voglio far casini 🤪

[Rideregular]

Sul device dove hai installato l’app Google home vai su impostazioni generali, data e ora e disattiva data e ora automatica. Mettila manualmente al 5 marzo. Poi apri l’app Google home e fai aggiungi nuovo dispositivo. Segui la normale procedura di configurazione e appena lo riconosce e si associa alla stessa rete Wi-Fi parte l’aggiornamento sul chromecast.  A me ha funzionato. Ricordati di rimettere data e ora in automatico sul device alla fine

[Anonymous]

Anche su iPhone?

[Paolo6-]

ho fatto esattamente come da te consigliato e l’apparato (che avevo resettato) si è aggiornato, riconfigurato ed ora va all perfezione.

Grazie!

[Vannix]

Grandissimo. Non ci avevo pensato! Risolto!

[Lukinha1984]

Thanks for your help. It algo worked for me. I Just changed The mobile data tô befor march 9th and finally The problen Washington solved. 

Pra quem está procurando instruções em português, caso tenha reiniciado o Chromecast para as configurações iniciais, basta alterar a data do celular para 5 de março e tentar novamente que o sistema irá permitir a atualização. 

[Jt9]

Genius! I had factory reset my 2nd Gen Chromecast when the issue first occurred and haven't been able to connect since. Until now, after following your instructions! 🙂

Confirming this works for Samsung Android: (1) change phone date manually (in phone settings) to 5th March date: (2) set up Chromecast again and wait for update bar to show as 100%; (3) change phone date settings back to auto / todays date. I've tested multiple streaming services and cast is successful. Thank you so much for the tip, Valwebbo!

[DionvanRijswijk]

Works on iPhone too!

[Jt9]

Glad to hear it! 🙂

[frankwettert]

Also works with Google Pixel, of course.

1. go to settings, system, time and date, manually set to March 5th,

2. had to unplug Chromecast from power and reconnect to restart

3. go through setup process on Google Home on phone

4. Google Home got stuck at the end of the setup process, so I uninstalled and reinstalled Google Home from Google Play Store

5. re-set time and date to automatically update via network

6. works like a charme!

Thanks a lot! You saved my tiny little home! 

[Jt9]

Glad to hear it works for you too 🙂 I can't take the credit - user 'Valwebbo' suggested it and I'm likewise very thankful!

[Sara1908]

It works even though you have reset your Chromecast. Thanks!

[jojoteran]

it works

[FVR1977]

This worked for my Chromecast audio too!!! Thanks

[NielsPeter]

Didnt work for me, I changed my android phone date to 5 march and it connected and downloaded an update but I cant use chromecast and now I cant use youtube either

[arieraaphorst]

Same here on an iPad!

[Jt9]

I believe Youtube and other services won't work if the date in your phone isn't current...  Have you changed your phone settings back to auto / todays date?

[xLuigii]

It worked! Huge thanks