Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Patrizia1]

Quanto tempo ci vorrà per risolvere il problema?

[Patrizia1]

Ormai è da più di 1 settimana che dite che risolverete il problema 

[Dialan]

Rpo

[Mwhens]

Do we finally get instruction for how to fix factory resetted devices? 

[Dafne]

When do we know that the problem is fixed?

[Clab]

Quando tornerà a funzionare? È ridicolo, questo!!! Ho provato a cambiare il giorno sul mio cellulare ma cmq niente!!! Non è per niente un buon servizio!!!

[Vic32]

Ya siete días, no puede ser tan difícil, ahora resulta que es culpa mía por reiniciar de fábrica, cuando es lo primero que indican al momento de mal funcionamiento 

[Glaucio]

Amigo, eu consegui agora resolver este problema, peguei um celular que não uso e coloquei a data dele para o dia 08/03. Assim eu consegui fazer com que a atualização que chegou para os aparelhos que não tinham sido resetados. Depois de feita as atualizações ele voltou ao normal e agora posso usar qualquer equipamento para assistir. 

[Liiluu]

Hace más de una semana sin que funcione. Ya hice el factory reset el primer día que no funcionaba. No tengo manera de usar el televisor sin chromecast, ¿lo arregláis pronto o nos vais a dar alguna otra solución? 

[MakaDiaz]

Hace una semana que estoy tratando de conectarlo a mi dispositivo móvil. Y siempre me sale "no se puede autenticar tu Chromecast" lo tengo desde el 2021 y jamás me había dado problemas con este asunto, cuando comenzó con el problema de desconexión decidí volverlo a fábrica pensando que era problema de mi wiffi y acabo que ustedes tienen el problema, cuánto demorarán en arreglarlo?? Por que al momento de volverlo a fábrica, sale que descarge la app de "Google home" pero hasta ahí llego, espero que lo puedan solucionar luego, se lo agradecería.

[DjHendir]

hoy ví que ya está funcionando nuevamente el chromecast, muchas gracias, ahora puedo transmitir desde la computadora y teléfonos! 😊

[Mart55]

This is really stupid. Who will not start with a factory reset? And by the way: google home appen is not really helping out. Too complicated. 

[abhinav8886]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Mario2004]

Thanks, after restarting  my rooter, and changing date in my mobile now it works 

[Michael19933]

Hello, thank you. When you can, please send me the instructions, because i made the reset factory to the the device.

Best regards,

Michael Oliveira

[OvidiuM]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/668056

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

[OvidiuM]

it was posted by the member down below…I just copy /paste it
https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/668056

[shawchessplayer]

Brilliant. Mine is now working. I changed the date on smartphone as you say, and that enabled me to setup with Google Home. Iplayer still could not connect, but tried again an hour later and it does.

How many people around the world have had this problem and do not know about this website. Millions ? I was lucky ! Even with this fix, Google have still not said anything ! Shameful ! I intend to inform as many newspapers and tv companies as I can. I suggest others do the same.

[Koryne]

Savez vous dans combien de temps ce sera réglé ? C'est très dérangeant 

[Daly]

Tantos días y no encuentran una solución ? 

[Bluex]

Cambia la fecha de tu teléfono a dos días antes de cuando dejo de funcionar, resetea el Chrome y configura con esa fecha, después apaga el Chrome, pone el teléfono en fecha de hoy y prende el Chrome. A mí me funcionó 🫶🏻

[Chrimecast4611]

Reiniciei o aparelho 

[johnnyzero2]

->>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Passe]

it’s more 10 data that I’m waiting for the solution at the issue: please offer me a special price and I’ll buy an updated  Chromecast system 

thanks

[johnnyzero2]

Not gonna happen, but you can do this to fix your Chromecast:

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[aliolidug]

One week with Chromecast off. When will you fix the problem?!!!

[johnnyzero2]

>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[pauloabencoado]

I,ve did the factory reset. 

[johnnyzero2]

>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Corsaro]

I have 2 devices and I had initialized both of them! I hope as soon as possible that you release the fix to correct this problem because I can't configure them.

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Deboravazr]

Resolvam isso. 

[johnnyzero2]

------>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Hai3]

Na funciona 

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tommm]

Avisas demasiado tarde,

[johnnyzero2]

--->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[NikFazz]

I had factory reset my device. So I temporarily set my phone to an earlier date (March 1st) and managed to connect it. It then updated normally.

[RithyelleCosta]

Tive que restaurar , qual o procedimento a fazer ?

[johnnyzero2]

--->>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro