Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Hércules]

Sou dono do aparelho só que eu tô tentando conectar na TV e não vai tá dando erro no sistema de vocês

[Yesousa]

Hola, antes de saber que había un problema restablecí de fábrica el chromecast. Me gustaría saber si va a haber solución. Gracias 

[Patrick0]

When will it be fixed?

[kkatiajsilva]

Eu acabei reiniciando o aparelho.  Hoje está pior do que na semana passada. Ele não  esta transmitindo nada. Parou de vez.

Pagamos tão  caro no aparelho,  nunca tinha dado problema. Quero uma solução.

[Zabor78]

I have a 2nd generation Chromecast, and unfortunately, I performed a factory reset, but I still can't connect to the device using the Home app. I must admit that I am very frustrated by this.

[Amande52]

Pareille pour moi depuis une semaine 😔

[Clerome76]

Et bien ça n'aura pas fonctionné longtemps : de nouveau hors ligne pendant une diffusion....

[Robertdeveer]

Yesterday chromecast worked again after the filmware update. But now it connotatie connect to our wifi, which hasnt changed since yesterday.

Another issue,Google?

[ila_p99]

 It still doesn't work. I've factory reset the device. 

[Amande52]

J’espère que le problème va être résolue rapidement car je passe uniquement par Google chromcast deuxième génération bien évidemment… une semaine plus le week-end ça commence à faire long !

[Tiziano]

Buona sera

ho eseguito in precedenza il reset purtroppo non avevo letto del problema 

attendo foducioso

buona sera

[Deboravazr]

Eu fui uma das que restaurei para configurações de fábrica e estou até hoje sem acesso. Nao consigo reinstalar mais 

[miusername]

ya esta solucionado? Holaaa

[Jofera]

Me parece de muy mal gusto está situación tengo dos Chrome cast en la misma situación. Osea que hasta que ustedes dispongan?

[Esaguilera]

My speaker can’t connect, where do I reset ?

[Esaguilera]

 I still can't connect to the device using the Home app. I must admit that I am very frustrated by this.

[OvidiuM]

Set the date on 5 march…start Google Home..the device will start an update…after the update everything will work perfect…after the setting don’t forget to set the time and date to automatically 

cheers

[Noeth]

Set the date on what?

[JessNasci]

Vocês já conseguiram resolver? Pois preciso muito do aparelho! 
e como não sabia antes eu fiz a redefini para os padrões de fábrica. 

[Nico25]

Estimados, restablecido de fábrica y no puedo configurar, me dice que no reconoce el dispositivo,. Favor de solucionar lo antes posible,  todos los dispositivos en casa están con la falla. 

Graciaa

[EvaQM]

Una vez solucionen el problema para las personas que reseteamos antes de que enviaran el aviso de no hacerlo, van a notificarlo directamente a los usuarios, o porqué página web?

[myapage]

It’s been a week and nothing has been fixed. Not good enough. 

[Noeth]

If you’d sent the email to everyone earlier then people wouldn’t have factory reset it. We waited 2 days before trying factory reset, but it was 3 or 4 until you sent message out.

We factory reset and it’s still not setting back up.

[RenatoFGomes]

Quando irão resolver?

[PelleD]

How can I re-setup my Chromecast? 

My phone finds the Chromecast but it is not possible to connect each other. 

Solutions?

[Nuggets]

Still not working… any fix yet?

[Hevi]

Ya es q semana desde que no se puede conectar el chromecast por el tema de "autenticacion ". Cuando van a solucionar el problema por favor ? Digan una fecha ..seguimos esperando..

[shawchessplayer]

A repeat of 

Abinhav8886

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[SamaSama]

GOOD NEWS! I pretty much did the same about half an hour ago. IT WORKED FOR ME TOO!!!😃😃😁

[Kffk]

It is now even worse.  It least I could watch some selection, now nothing is working at all.

[Tom29]

Unfortunately it is still not working. I did the factory reset. Any news when it will be fixed?

[Simoneafonso]

Gostaria de um prazo para restabelecimento ou qual outra providencia.  Ja tem muito tempo e esta me atrapalhando muito. 

[Simoneafonso]

Chromecast 2nd generation nao funciona ha muito tempo e vcs informam que tomarao providencias.  Demora enorme.  O que fazer?

[Hayziee]

Both of mine are still not working. Very annoying, thinking of switching away from Google now... 

I factory restarted our devices as they sometimes experience hiccups time to time, but it's never been this bad! 

[shawchessplayer]

A repeat of 

Abinhav8886

 1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

[Gilmar1]

Eu restaurei para os padrões de fábrica, como devo proceder? Como vou ter acesso às atualizações?

[Pacovie]

Que faire si je n'ai pas reseté mon chromecast ? est-ce mieux si je le fais ?

[Angeles11]

Alguna novedad de solución para los q reseteamos de fábrica????

[Ana10]

A mi hermana y su amiga ya le funciona, se les actualizó solo (lo habían reseteado de fábrica) a mi aun no!

[shawchessplayer]

If you have done a factory reset -

Change the date on your smartphone to 6th March. Using Google Home add your Chromecast. This will work, but Iplayer, eg, will still not cast. Wait an hour. Will work. This is a repeat of earlier posts. About time Google read it.