Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Raquino84]

Hello.

Yes it works. I did from my iPad and I can configure the Chromecast 

[Saulomx12]

Olá o chromecast não está conectado no home 

[Royyleo2]

Antes de ver esse tópico já restaurei o meu chromecast 2ª gen, o que eu faço agora?

[AaronLibra]

Yeah, I had factory reset mine before I knew it was a network-wide issue and not just a device hiccup. Oops 😞

[Lordvaitermort]

Prezados, boa noite. 

Há alguma resposta sobre este ocorrido. Até o presente momento continuo sem poder usar meu dispositivo. Afinal de contas, ficarei no prejuízo ou a Google irão corrigir ao que houve?

[Chrisboz]

My Chromecast hasn't been functioning for a week now. I was told to reset the device but this failed.  How do I reset!!!

[gomer94]

I factory reset my device 😕

[Senciani]

Meu Chromecast não está funcionando.

[Senciani]

O Chromecast não funciona 

[aza1099]

There is a fix if you factory reset it. I saw it on techradar.com

You have to reset date to March the 8th on your phone (before certificate expired), add the device again in Google home and it then it will do the update. Change your phone date back to auto date and time (very important) and Chromecast is now working fine. Thanks Stephen B and Marina Cascais on Tech Radar 

[adbeff]

Tell everybody to click on the link for johnnyzero2 Reply. It works! 

[tatisprib]

Eu resetei e restaurei a configuração de fábrica não sabia que não podia... E agora o que eu faço?

[johnnyzero2]

(possible) NewsFlash:

A few users have reported here that Google has supposedly released a new version of the Home app (currently for iPhone only?) that addresses the "factory reset" catch-22 hellscape that so many are experiencing. I can see that there is a new version on the Apple App Store from today 3/16, but I'm an Android guy so I can't confirm that it actually fixes this issue (and the changelog isn't specific about exactly which bugs/ improvements it addresses). If true, this will be a much simpler solution than the well-known "date" workaround, especially for non-technical users. The solution would be as simple as updating to the latest version of the Home app and then using it to re-setup your Chromecast.

I'd like to hear from other iPhone users here if this is indeed the fix that so many people have been waiting for. Please report results here.

Of course, if all of this is true, I assume they'll also be releasing an Android version soon.

[aza1099]

There's a fix in for Android users if factory reset Chromecast.

I saw it on techradar.com

You have to reset date to March the 8th on your phone (before certificate expired), add the device again in Google home and it then it will do the update. Change your phone date back to auto date and time (very important) and Chromecast is now working fine. Thanks Stephen B and Marina Cascais on Tech Radar 

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/682033

[johnnyzero2]

Thanks. Yes, I'm well aware of that fix.

I've been posting my own version of those instructions everywhere I can for the past several days:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

btw, that same fix will also work for  iPhone users, assuming their date/time setting isn't stupidly locked down by their cell phone carrier. Only a few carriers do this.

[Manhatthien98]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[rodrigodob]

Eu acho que o Google está c... Para arrumar o bug, pois a intenção deles é fazer o pessoal ficar p... E trocar de dispositivo 

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/695506

[Vanderleia]

Não consigo conectar o meu crome redefinir ele 

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/695518

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Angeladoll]

Annoyed..... my chromecast hasn't worked in a week! When will the issue be fixed?

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/695530

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this --

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nayeli22]

Me puede decir cómo configurarlo otra vez 

[johnnyzero2]

   >>> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Genesio]

Devido ao problema que aconteceu, restaurei o aparelho (Resetei), agora não consigo configurá-lo.

Como devo proceder?

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[DiegoMG]

Buenas como sabremos cuando se va a solucionar? Se nos puede enviar un comunicado o correo global, disculpen se lo que conlleva, pero estaría bueno eso y quizás más comodo, gracias. 

[johnnyzero2]

--->>   If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Branck171]

When?

[johnnyzero2]

---> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[GoneFishing58]

Fantastic.  Thanks for posting the solution/fix.  I changed my cell phone date to 2/1/25 then went through the steps to add my 2nd gen Chromecast to my Home app.  My Chromecast immediately began downloading updates.  Afterwards change my cell phone back to auto-date.  My Chromecast completed the update and boom, I can cast again.  THANKS SO MUCH.  Google should send this to everyone who has performed a factory reset.

[Slipdani]

Olá! Eu fiz a redefinição de fábrica, acabei de fazer o que você postou aqui e deu certo, meu Chromecast já está funcionando! 👏🤘😉

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[TWY]

Hi - how much longer till it's fixed? 

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pride79]

When can expect a fix to this problem. This is only way i have of casting to be able to watch tv so I'm paying for streaming services I can't even use rite now