Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[BC60]

Will the software be updated if the Chromecast is plugged in, recognized as being on the LAN but with an "off line" status?  I re-booted the dongle but didn't do a factory reset.

[calingdave]

Where is to resolution if factory resetted already?

[Menzelpeter138]

WHEN WILL MY CHROMECAST BE FIXED!!!

[Menzelpeter138]

Hi. When will my chromecast be fixed. I have asked for a response several times but still nothing. What the f$#ck are you guys doing?

[Cutragno]

Avevo fatto il reset e quindi anche io ho fatto come consigliato: cambiato manualmente la data del cellulare e settata su 01/03/2025. A questo punto, cominciando la configurazione Chromecast si è aggiornato e la configurazione è andata a buon fine! Ricordate poi di rimettere l’opzione “ora e data automatiche” sul cellulare. Grazie a tutti!

[MiaSavage]

It works 👍🏻☺️Thanks 

[FairyGodmother]

awhrn can we expect the update this is ridiculous.. 

[NorthSkipper]

I had the same problem with my Chromecast (2nd Gen) and iPhone in Germany. Here's what worked for me – no guarantees!

1️⃣Connected the Chromecast and waited for it to boot.
2️⃣Manually set the date on my iPhone to February 17, 2025.
3️⃣Opened Google Home and started the Chromecast setup.
4️⃣At the final step, the screen showed that it was trying to connect, but pressing Next didn’t work.
5️⃣Closed the Google Home app completely.
6️⃣Kept the Chromecast plugged in and reset my iPhone’s date to automatic.
7️⃣After a few minutes, I reopened Google Home, and suddenly, my old Chromecast (2nd Gen) was back – working again! 🎉

[MiaSavage]

It is working , thank You  👍🏻☺️

[CatFox85]

Oh how I wish this would have worked for me. Unfortunately when I changed the date and time it then wouldn’t connect my phone to the wifi 🤦‍♀️🤦‍♀️ lost all internet connection 

[Maria65]

Did you just go back to March 7th? I saw where people went back a year😕 and that didn’t work. 

[MiaSavage]

Is it working again, if You have reset the device?

[PRAB_tech]

Yes, just try to customize date to 7th march and setup as usual

[HU47DA]

Thks PRAB_tech

[LordKSI]

Please advice how to customize date?

[pamoun1110]

We have a problem with the volume buttons
It changed after the latest Chromcast update
On my phone I can't adjust the volume as I want, it usually shows a separate CC icon
Anyone else have the same problem?

[Almond]

Any updates on what to do if you’ve factory reset the chrome cast before the issue was resolved?

[Broadwood]

Manually set the date back 14 days on your phone. Then it will connect to your wifi and promptly auto-update itself.

[HU47DA]

Still unable to finish set up.

please advise when fix for factory restore will be available?

[Noxpressure]

Any updates since Thursday? Still have the same issue 

[Mariya-Salam]

Still waiting... is there anything going on...? 

[CannyStyle]

SOLVED !!! Chromecast 2 gen.  Had factory reset at first.  Set the phone clock manually before March 8th. Was then able to connect to wifi but still not casting.  Then Google must have release an update as Yesterday (3/16) the device automatically dowloaded it and now it works perfectly. Thank you.

[DifoStyle]

Cortese supporto, ho fatto richiesta di csupporto e sono stato contattato dai Vostri tecnici telefonicamente i quali mi hanno fatto fare il ripristino del dispositivo ed ora non riesco ovviamente più a connetterlo alla rete e ricevere l'aggiornamento necessario! 

Vi invito a risolvere quanto prima il problema poiché ripeto ricevo il messaggio "Impossibile comunicare
con il dispositivo
Chromecast" e quindi sono bloccato 

Grazie

[joelios]

Se l'hai resettato come ho fatto io, cambia semplicemente la data del telefono all'8 marzo o prima e avvia il processo di configurazione del tuo Chromecast dall'app Google Home. Sfortunatamente, questo non risolve ancora il problema del casting, ma ti lascia nella schermata dello sfondo del Chromecast in modo che possa ricevere l'aggiornamento.

[Tulle1]

Hi. Unfortunately I didn’t have power on my Chromecast + Audio and wasn’t aware of the roll out. I have had power on the devices since yesterday and they still don’t work.  What can I do? 

[bibby]

we have ALL factory reset our devices as that's what YOU advised us to do! I have had no TV i for 11 days now as i ONLY stream. FIX this!!!! you're a billion pound company!

[pamoun1110]

https://youtu.be/mvSpJqDk-Is?si=ozB9ZHmB7aAgBsnk

[joelios]

If you resetted it like I did, just change your phone's date to March 8th or earlier and start the process of setting up your Chromecast from the Google Home app. Unfortunately, this still doesn't fix the casting issue, but it does leave you on the Chromecast wallpaper screen so it can receive the update.

[Saffy]

Manually reset my Pixel 7 on March 5th and reinstalled everything. Everything works again.

[Alpman]

For thoes who reset their chromcast like me. Manually change the time in one of your device to for ex 25th Feb, and start the setup and you will be connected again, you can receive the update and your device work again, I just did it today. 

[brunazalla]

How can I do this?  Change the time? In my phone? Or Chromecast?

[vlagger]

On the phone, disable automatic sync date/time and force the date before 8th march

[LordKSI]

How soon can this be fixed please?

[SandyT00]

Hi I have the additional problem of my WiFi Modem collapsing as well, so I have been forced to get a new modem, so it cannot link at all. Are you able to send me a patch for that once it is up and running again. I think I have a Gen 2.  Kind Regards Sandy

[Moli98]

Hurry up, it's starting to get annoying pleas!

[Em5]

Still not fixed a week later, very disappointing google!!

[mithileshmech]

My Google Chrome cast 2nd generation flashing msz that the firmware is outdated

so please if Google admin confirm when this problem will get resolved now it's more than a week now.

Please answer!!

[Smee]

Is there another update re the audio fix? It's been 5 days....can cast but no audio

[CatFox85]

Any further update to this??

[Elling]

Any news for us who has done a factory reset during initial troubleshooting?