Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Mainardi]

All fixed with my 2 Chromecasts!

[Whisperingcow]

When will the home app update be rolled out?  A "few days" isn't very helpful. 

[Pniki]

Hallo Zusammen,ich habe heute mit der Neuinstallation meines Google Home 

[Pniki]

begonnen und mit der neusten Version der Google Home APP,aber leider funktioniert die Sprachnachricht nicht,ich muss immer zuerst mit meinem Finger die Oberfläche berühren und erst dann kann ich im einen Befehl erteilen! Meine Frage an euch,hat noch jemand das selbe Problem? Gruss Pniki

[JadedRomantic]

I know it was stated the app update might be a couple of days to fully roll out, but I am still not seeing an update option for 3.30.1.6. I am still using 3.30.1.5.

[Steveski1]

None of my three Chromecast Audio units is currently working. I have tried to check the firmware version but there is nothing displayed under Technical Information, and other device information is also missing when compared to my Chromecast devices. I have tried rebooting each of the Chromecast Audio units.

[Saris1234]

Iam starting to be really tired !! Please fix this,  the Chromecast will not do anything, it’s just shoot down every single time I try to konfiguration! I can’t afford a new one, maybe you can send a compensation???

[Elivania]

O meu ainda não pega se encontra da mesma forma já tentei De tudo 

[Jala]

Thank you but if u fixed it it still did not communicate with the chrome. Last from my iPhone please refix it

[miketaylorimage]

Thanks guys. I'm sure that was a ton of work for a discontinued product. Thank you for standing behind your hardware. That's how to encourage loyalty.

[Ilgar]

Google team offered to download 3.30.1.6 for Android but on Playmarket 3.30.1.5. Where can I get offered version? It has veen for a long time i wasn't able to connect😒😒😒

[Wendy1989]

My Home app seems to be stucked on 3.30.1.5 version. I have re-installed the app and everything but that's the version I get so, when I try to set up my Chromecast, I still get the authentication error message! How can we solve it? When am I gonna be able to get the 3.30.1.6 version I need to finally use my device again??!!!

[Julioval20]

Lo restableció de fabrica y no me deja configurarlo de nuevo, ya tengo una semana con ese problema .

[Bundin]

Get the app update out for everyone, already! It has been 2 days since release of the new version. It's baffling that you're ok with delaying a fix for days to groups of users.

[RosilaneMnzs]

Coloquei as configurações de fábrica. E quando tento fazer a conexão diz que não foi possível autenticar. 

[Dany2485]

Buenas tardes ya lo restableci de fabrica y no puedo conectarlo a a la red ya que me pide autenticacion...por favor lespido una respuesta a la brevedad

[lechheb]

Bonjour 

Après tout les tests et les essais j arrive pas à connecter mon chromecast 

[Pip_pill]

Using Google Home version 3.30.1.6 with three Chromecast Audio devices—one (firmware 1.56.467166) remains connected and functions after power cycling, while two reset devices fail to reconnect. The reset devices complete setup but result in an error: “Setup successful but can’t be found.” They appear connected in the router’s Wi-Fi list with valid IPs but are missing from Google Home. Casting apps like MediaMonkey and Plexamp list them, but playback fails. Additionally, speaker groups have vanished from the Google Home app, making casting functionality unreliable.

[sinaddan]

Is there again an Issue with Chromecast 2nd gen and Chromecast Audio?

I haven't done a factory reset on this device and after the update it came back normally but today the device is not coming up .

A reboot doesn't work. Now I'm in doubt to do a factory reset.

Please advise.

[Georgiamd]

Boa tarde!
No meu caso eu fiz a restauração de fábrica e vocês orientam a baixar a nova versão do Google Home, porém na playstore, não tem essa nova versão, apenas a anterior. Como que eu faço? Estou desde o dia 09/03 sem usar o meu chromecast. Preciso de uma colução

[Amitosh17]

Google is a big company in name only but it is very slow and useless. It has been so long and till date this company has not been able to solve a single problem!

[Anaru]

Televisor 

[drainmypipe23]

I can't find the Google Home app 3.30.1.6 on Google Play yet... When is it supposed to be available?

[Sallyh91]

i can't seem to get that release version from my play store.

No update available 

Current release is 3.30.1.5 

Are you sure you have released to everyone? 

[Peter_1]

I updated my google home app to the specified version on android ios. Unfortunately my factory reset device was unable to connect to my WiFi when reinstalling. During the attempt to connect to WiFi, i get a 'lost communication' message on my mobile phone. The chromecast does connect to my WiFi forca minute or so, but after that it disconnects and stays disconnected.

[TabLeBarp]

Hello,

Where can I find the last version? On the Play Store, it's still the 3.30.1.5 version.

[fepereiralopes]

Exatamente

[Aanchal]

Please fix this.   Its been too long.   

[fepereiralopes]

Redefini achando que era o meu, agora vcs mandam atualizar, mas KD a versão 16??? Pq a última foi em fevereiro/25. Affffffffffff

[shivashukla]

Still I am unable to connect to the Chromecast... 

[allyryde]

This is great except the latest Chrome Home app I have access to to 3.30.1.5 (android app store latest update 20/02/2025

Any idea whe the latest version of home will be available??? (Europe)

[shivashukla]

I am using Chromecast 2nd gen.. I did reset my device... Now I am trying to connect.. updated the home app as well.. still unable to connect to Chromecast

[Aanchal]

This is unbelievable.. Google took more than 2 weeks to fix an  Issue...I am still unable to Connect with Chromecast 2nd gen

[Mugares]

Mis dos Chromecast siguen sin funcionar y las especificaciones que envían para verificar y/o instalar el firmware no son claras. En el caso de mis dispositivos no se pueden siquiera acceder a la actualización del 24 de febrero de 2025. Llevo 20 dias sin poder usarlo.
Tengo un tercer equipo que a pesar de nunca haberse desconfigurado y seguir en funcionamiento, se sigue desconectando del wifi.

[Jadicro]

La versión de Google Home que se puede descargar de Playstore es la 3.30.1.5

[Mugares]

La version Google Home 3.30.1.6 en Google Play NO esta en la tienda.

[BartW]

Ja też nie mam jej w sklepie Play w Polsce. Przed chwilą pobrałem ją z APK Mirror. Moja dotychczasowa wersja została zaktualizowana i wszystko jest już OK.

[Jadicro]

Eso de "Gracias por tu paciencia" fué un eufemismo verdad!?

[Sam9pak]

Hello i have already done reboot 

So thats y i couldnt able to connect with google chrome 2nd generation 

plz resolve this isue as soon as possible already u took to many days  for reaolving this isue 

[Samira1]

Sigue el problema de autenticar. Yo restableci de fabrica cuando empezó el problema.

Que puedo hacer?