Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[stefanomusso70]

I done the factory reset but, after, I reconnected chromecast to my WIFI by using a phone with date reversed before 8/3/2025.  I will receive the fix in this case or no?  

Thanks

Bye

[Strike2]

Maybe quicker information to your customers before making people reset chromecast to factory settings? Kind of annoying to spend hours trying to fix something you already knew were pointless. 

[Solrespondanya]

No funciona mis Chrome cast!!! Cómo hago para que vuelvan a funcionar???

[Alevitt]

Restaurei de fabrica agora não entra mais

[Aaraays]

For those who reset their device to factory. Kindly setup your device again by changing your date to 08/03/2025 of your android phone in order to receive a  fix for a device.

[JaneCrotty7]

I reset my Chromecast and now it won't reconnect what do I do please 

[Tere333]

Para los que no reseteamos el Chromecast 2da. Generación:

A las 20:30 GMT el problema se ha solucionado al desconectar y volver a conectar el dispositivo.

Tras una actualización en pantalla con barra de progreso, el Chromecast 2da Gen ha vuelto a funcionar normalmente.

Google Home lo reconoce perfectamente y se puede nuevamente volver a transmitir como antes.
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For those of us who didn't reset the 2nd Gen Chromecast:

At 8:30 PM GMT, the issue was resolved by disconnecting and reconnecting the device.

After an on-screen update with a progress bar, the 2nd Gen Chromecast is back to normal.

Google Home recognizes it perfectly, and you can stream again as before.

[MT51]

This is exciting news!  You appear to be the only person on here who has received the fix though!  I'm surprised that Google haven't updated the status to say the fix is available.  You say 8:30pm GMT....are you in the GMT timezone?  I'm one of the people who did a factory reset & I've been waiting to see Google confirm a fix rollout before doing anything more, including the "time-travel" step that is being pushed so much on here.  I'm not very techie, so although I get the idea of it, I think I'd prefer to have Google instruct me to do it before messing with the date on my CC.

[DanielleMez]

I'm sorry but this is unacceptable. As someone who works in tech support, this should be resolved already. The fact that you still don't have a resolution for those us of us who followed your companies direct instructions to factory reset, leaving us with nothing on multiple Chromecasts ( almost a week & counting ) is disappointing. I will NEVER buy a Google Chromecast or a Google product again. How this whole situation was handled & continues to be handled, is unacceptable. Transparency, honesty & efficiency are 3 things I would expect from Google, but the company failed at all 3. 

[Mikk]

Not good enough.

[alaricthompson1]

So assuming that the chromecast was broken I threw it out and spent £60 on a new one for nothing?

[Elocka89]

Bonjour combien de temps cela va t'il prendre

[PedroAvellar]

O problema é que quando foi pedida a atualização e não deu certo, a primeira coisa que 100% das pessoas com problema fizeram foi restaurar para as configurações de fábrica porquê o problema foi identificado primeiro pelos usuários e não pela própria Google. E mesmo após identificado por vocês, demoraram dois dias para enviar notificações para não fazermos a restauração. 

[Suescobar]

Reinicio el chromecast ahora no me permite configurar a la tv, sin embargo lo tengo conectado. me podrían confirmar si se va actualizar el dispositivo? 

[Iseeyourue]

this has been an ongoing disruption for months by now and it’s been irritating not be able to use my chrome cast. I feel there should some type of compensation for this obscurely long disruption/error.

[Andrea63]

Sigue sin funcionar !!!!! Que debo hacer ???? Esto me tiene harta !!!!

[Umair777]

How many days will it be okay?

[LaconchadetuH]

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

[yaelgasparott10]

Aún tengo problemas con mí chromecast

[NoBrain2300]

Thanks for the fix.

My 5 devices are working again.

[Pat_]

Mind if I ask how? Did you do a factory reset and then the change date trick or what happened?

[Bugwug]

Please advise what the problem is as simply saying that you are trying to fix something without advising what is daft

[Lalyc0]

Me encanta el desentendimiento del problema generado y que le "hechen la culpa al usuario que restableció de fabrica" . Haganse cargo de la situación dejo de andar el 9. En todas las ayudas del sitio decia si no puede solucionar, desconecte el cromecast y el router, si no se solucionó pruebe resetear de fabrica. 

Y un dia después postean "No recomendamos esa acción' . por lo tanto si lo hicieron esperen no se hasta cuando... Estamos trabajando y bla bla...

[Gwenstacy]

This is embarrassing for a “Tech Giant” to not have a contingency plan in place for their product and software. Also waiting two days to address it, I’m sure nearly everyone has tried to reset it to get it back online. 
I have three of them and they are useless until they have the fix for if you reset them. 

Really glad I didn’t change over to their phone this year, I wouldn’t have days (or weeks) to wait while they try to make something I bought from them work. 

[john95]

Paola becerra45678

[Anonymous]

Mistakes happen, but please send an email to Google accounts that have a Chromecast linked to them. I wasted 4 hours of my life until I found this.

[Tarcisio]

Eu realizei a redefinição.. como procedo?

[mmkhbquick]

how we can access to the solution? Would you automatically update the device? Should we keep the device connected & on? Please inform users about the method of accessing to the solution. Tnx

[Guti]

Keep your Chromecast connected to a power supply.

[edson-19721772]

Hello, unfortunately I threw the device in the trash thinking it was broken. 😔😔😔

[gilesn]

thanks my cc audio and video both working again

[Guti]

Mine is working again!!! 😃😃😃

[Smallllllj]

No way! Hope mine is soon! 🤞🏻 

[ashrimplin]

Well darn...poop on me for factory resetting the thing during my failed troubleshooting. 

[Elrick26]

For those who reset their device:

Go to your phone or tablet settings and set the date to before March 9. Then, open the Google Home app and set up your Chromecast again.

Once you’ve finished reinstalling and configuring it, change your device’s date back to the current date. When you try to cast something to your Chromecast, you’ll see a message saying that the firmware is not up to date.

This process will restore your Chromecast as if it had never been reset. This is just a workaround to get it set up again while we wait for Google to fix the issue.

[Juanlu78]

Very useful!! Thanks for the tip! It worked!

[Daphne1]

Fix it ASAP please. This is a nightmare.

[Anonymous]

Oh no! I already performed a factory reset 😭 Hope the issue will be fixed soon 🙏

[MannyBell]

I do hope you guys can get it fixed before tomorrow night, because I do watch a study live on there and I’ll have to watch it on the small phone screen if it doesn’t. I mean, it’s fine, just not good for study 

[Juanhis77]

Hola Google si hicieron el factor y reset para volver a configurarlo sólo deben poner fecha de 8 de marzo en sus móviles y volver a levantarlo. Luego solo queda esperar la actualización