Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Maitenaportillo]

Funciona pero sigue fallando la aplicación y no me permite conectar con ninguna app

[Cente]

HAY ALGUIEN QUE PUSO GRACIAS GOOGLE... JAJA

UN MASOQUISTA?

ME CAUSÓ MUCHA GRACIA

[Cdimateo1980]

En cuanto tiempo estará la solución?

[bbBerlin]

And now? Still no update and I did a factory reset.

[Tincho220278]

No puedo creer que esta solucuon se demore taaanto.

[AugustoMM]

Resetei meu dispositivo para configuração de fábrica antes de saber do problema, como faço pra resolver?

[SrinivasT]

Hi there, Now, Google Home app is also not getting downloaded from playstore. 

[PauliusT]

Now is one week and u cant still to fix this? Why so slowly?👎

[Rico82]

Still haveing issues with not setting up , I did do a factory reset , and still not working 

[Anonymous]

When is there a fix for us who tried to factory reset?

[JMG30130]

Bonjour,

J ai acheté cette chrome cast il y a maintenant au moins 4 ans et j en prend grand soin .

Tout ce que je d'amande c est que ça fonctionne et vite car ça commence sérieusement a m'agacer.

Réglez le problème rapidement ou envoyez moi une chrome cast qui fonctionne !

Merci 

[Gatorhead]

“Your device must be connected” - what can I do to reconnect it? All options to connect don’t seem to work (via BT “connection failed”, when using the wifi route, I cannot see my home wifi when I need to connect). I didn’t perform a reset

[Neilwood65]

All resolved for me - even the one that I carried out a factory reset on is now sorted 👍👍

[Anonymous]

I solved it ... Even though I reset the device I managed to get it to reconnect to my wifi network by changing the date on my smartphone to March 7th
Once the connection was established it did the update (I think the new certificate) and I managed to get it to restart.

[owenhe]

I’ve been trying to figure this out for months how have you not fixed it yet, it jsut told me what to do I follow every step and it does not work every time and I jsut broke my entire toilet and outlet bc I threw it as hard as I could. Plz fix this soon I jsut want to listen to music

[Mjaok]

You've had a week and this still isn't fixed. I'm going to get an Amazon fire cube. Ta ta Google. 

[herbert18]

Quem redefiniu oque deve fazer para voltar a funcionar 

[Jessicamthiago4]

Ainda continuo com o problema pois resetei meu aparelho 

[PauliusT]

In germany is working again!!!! I did reset, then march 3. Then added. Then again todays date and waited  twenty min, I think it was updated in this time and now i am watching TV show!

[Abbymck25]

Is there an update for the people who factory reseted

[Nest75]

Does it show your Chromecast in Devices ?

No need to mess with system date, Goole fixed that

[Nest75]

Step 1 (most important) 

Make sure you are connected to your google account on your phone (in the Google home app) at top right corner on the phone

That will give Google access to your Chromecast so they can upload the software fix (for this you just wait)

[JamesLasseter]

If you have factory reset your Chromecastn set the date onyourphe to 1st March  2025, add your cheromecast to Google Home in the normal way.  Follow the process, when it gets stuck, close Google Home and reset the fate to Automatic. Reopen Google Home and the chromecast.

Worked twice for me, I hope this as helpful 

[Anonymous]

Like many others, I have reset my Chromecast to factory settings, but nothing has changed. It’s a really big inconvenience for me…

[Agnesvln]

Quando será corrigido isso? Estamos aguardando faz uma semana!

[Luis_prietto]

Um dos chromecast eu havia redefinido as condições de fábrica na tentativa de fazer funcionar no domingo, antes de saber do problema que afetou todos segunda geração. Dois outros chromecast já estão funcionando, porque eu não havia tomado nenhuma atitude, desconfiando que algo grave havia acontecido.  Como devo proceder para restabelecer conexão com o chromecast que retornei a condição de fábrica?

[Thaliabatista29]

Qual a previsão?

[fs7281254]

It's Saturday afternoon and still not working?!

[Yasin24885shaik]

Please update on folks who did factory reset

[Kleitonbf]

Para quem ainda está tendo problemas e assim como eu, restaurado ao padrão de fábrica, solução possível (deu certo aqui)

Mude a data do Celular para 03/07/2005,

Faça as configurações no Google Home, o Chrome Cast vai atualizar, depois é só colocar os dados certos no celular.

[Enearn]

Problemas com meu chromecast não.consigo configurar 

[JPKdenice]

Ça ne marché toujours pas, et ça va faire  une semaine.

[A-bruen]

Når vil det fungere?

[Marcolio]

Lo restableci de fabrica y ahora no me reconoce el dispositivo solución urgente

[EdAlaska]

Alguma solução ou receberemos o valor pago de volta?

[WeslleyToze]

Poxa, é decepcionante ter um aparelho que sempre usei, e agora simplesmente não consigo mais.

Em consideração a todos clientes que usam o produto, isso deveria ser consertado.

[Tipodeincognito]

Yo lo he restablecido antes de saber de este problema. Ahora no va. Que van a hacer para solucionarlo porque yo he pagado un dinero

[Chavesil]

O meu da mensagem que o frame está desatualizado, tenho 3, precisam de uma solução rápida.

[Dswarts]

Yep still cannot re-setup device...😒

[isaacamorim47]

Resertei meu Dispositivo pois achava que fosse um erro do mesmo, só depois que tive a notícia do problema e agora meu dispositivo não vai mais funcionar?