Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Smoti17]

All 4 of my Chromecast devices remain invisible.

Do I need to power cycle them to get the update ?

[EatCodeRest]

This trick worked for me, I read it in some reply yesterday in this community itself. 

1. Disable "Auto" for Date time in your mobile.
2. Change the date to March 5 2025 in manual settings.
3. Now try to setup your Google Chromecast by adding device in your Google Home app.
4. This way I was able to validate the authentication and successfully setup the Chromecast.
5. It will show you device is added but with some problem, it may show google wallpapers on your TV/display. 
6. Now just change back to Auto in Date time settings. And done.
7. Now you should be able to connect and cast your content to your display successfully! 

This trick worked for me, give it a try may be it will work for you too! 
All the best!!

[MFyffe]

Thank you so much. After posting I saw a comment to do this from 8  March and it worked. 

Not sure why Google did not front foot this and advise this as the work around. I went a whole weekend without Chromecast. I think I will definitely switch and upgrade to a Smart TV!!

Thanks again. 

[Berenice1986]

El mío sigue sin conectarse... espero que se solucione rápido 

Yo si lo restableci desde fábrica

Hubieran avisado de este problema

[Chromecast45678]

It has been a week now without service.  When do you anticipate a solution for those of us who reset our device?

[EatCodeRest]

This trick worked for me, I read it in some reply yesterday in this community itself. 

1. Disable "Auto" for Date time in your mobile.
2. Change the date to March 5 2025 in manual settings.
3. Now try to setup your Google Chromecast by adding device in your Google Home app.
4. This way I was able to validate the authentication and successfully setup the Chromecast.
5. It will show you device is added but with some problem, it may show google wallpapers on your TV/display. 
6. Now just change back to Auto in Date time settings. And done.
7. Now you should be able to connect and cast your content to your display successfully! 

This trick worked for me, give it a try may be it will work for you too! 
All the best!!

[diegobarrios21]

Restableci de fabrica el dispositivo, cual es la solución ?

[Kitty166]

When will it be fixed exactly? I keep checking every day and my Chromecast is still not connecting 

[Manuel5]

Fiz o reset pois só fiquei sabendo depois que não deveria ter feito. 

Não estou conseguindo a conexão mesmo alterando a data.

Aparece a mensagem que o dispositivo estava conectado com outro usuário e manda fazer o reset. 

Já tentei várias vezes. 

O dispositivo está ligado e conectado a tv mas não consigo faze-lo conectar-se a rede.

[Alezeka]

Qual o prazo para regularizar????

[JcDeadMaul]

And how muy time we have to wait??? NETFLIX, Disney+ and alll the streamers are not gonna give us back the money of the days that we can’t use the streamers… come on… 

[TessMitch]

I reset while trouble shooting before I knew it was a "you problem", not a "me problem". So now, how will I know when or how to fix it if I can't find this community page again (I'm not a tech person whatsoever and I don't even know how I found this now).

[Oktays19]

I live the same trouble .? I reset it

[Ble2]

Thank you ❤️

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/12019

[stizz08]

Has anyone else had trouble getting Netflix to connect to Chromecast since this outage and the subsequent fix? 

[Fergy]

Is there an update on fixing chromecast 2nd gen that has undergone factory reset?

[EatCodeRest]

This trick worked for me, I read it in some reply yesterday in this community itself. 

1. Disable "Auto" for Date time in your mobile.
2. Change the date to March 5 2025 in manual settings.
3. Now try to setup your Google Chromecast by adding device in your Google Home app.
4. This way I was able to validate the authentication and successfully setup the Chromecast.
5. It will show you device is added but with some problem, it may show google wallpapers on your TV/display. 
6. Now just change back to Auto in Date time settings. And done.
7. Now you should be able to connect and cast your content to your display successfully! 

This trick worked for me, give it a try may be it will work for you too! 
All the best!!

[7akuu]

For all the factory reset people who are freaking out and asking "what do I do now?", this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started pushing out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

[JMck34]

How do I fix this authenticate error.  Just want to set up my chromecast like I have all these years!!

[Jesca]

Ours is still not working. We did do a factory reset. 

[Immsshack]

Any updates ? 

[Josephthadeus]

Your initial advice included factory reset and now we can't access. It's been a week, please update or at least send us replacement units. 

[Lorr_jade]

Have you figured out how to fix chromecasts that were factory reset?

[Crislaine]

O problema persiste há uma semana, ainda sem solução. 

[Maria2806]

A atualização do dispositivo acontecerá automaticamente, mesmo para quem restaurou?

[Samsovaj]

This is unacceptable, this issue can be fixed by pushing a roll back update from Home app

[Daphne12]

Any up date on this been over a week now

[Akiofs]

Any updates?

[Anonymous]

Please tell me what to do, can't my gen 2 device to work, stuck on "looking for devices" on Google Home app. I did do the factory reset (multiple times) before reading the Community Manager instructions. I have a Pixel 8a phone. Thank you!

[vanessaT]

I did a factory reset. When can I expect an answer? 

[MFyffe]

Me too. Very annoying and inconvenient. 

[MFyffe]

How long is the fix going to take?? This is very disappointing. I can't stream any platform to my TV. 

[Ritucast]

Please update fix. it is too long pending and unable to use my chrome cast device fast few days

[Bluegum]

WHAT IS HAPPENING WITH THE FIX??? Any news??? It takes way too long!!!! 

[nilyas]

its still showing same issue as I done reset before reading your advice what should i do now ?

[RodVivoIII]

Hello GoogleNestTeam - I was able to get update after changing the date to March 5. I was able to set it up again in my GoogleHome. Even though i am in the same network, it still says "Not Available". 

Is the issue still happening? What is the resolution time here?

Please advise thanks!

[Aniz]

It really upsets me that the information to not factory reset didn't come out until 2 days after the issue started and by then I had already started and I had gone through all the troubleshooting steps on the website including the factory reset. The communication from Google on this issue has been absolutley piss poor. I down have an antenna at my place nor do I have a smart tv so chromcasting to the tv is the only way we can watch anything. I have recommended this product to others and even purchased one for my nana and father in the past couple years. Don't I look stupid now recommending this product. I've always been a huge supporter of Google and their products but the poor way in which this has been dealt with and lack of planning on their end shows very little care for their customer base.

[Roughdiamond80]

I agree with you re the troubleshoting instructions on the website advising to factory reset. It's pathetic 😒 

I tried what other have recommended, set the date for the 7th March and reconnected my Chromecast to the Google home app. Connected it to my wifi. The update was downloaded and the Chromecast works now. 

[Maxxed]

Lo único que tienen que hacer es establecer en el celular una fecha anterior al 09/03/2025 (fecha en la que venció el certificado) y ahí les va a permitir configurar nuevamente el Chromecast de 2º Generación y automáticamente se va a actualizar el firmware actualmente lanzado por Google, corrigiendo el problema si es que habían restablecido de fábrica el Chromecast. Luego pueden restablecer la fecha automáticamente que ya estará solucionado el problema. Saludos!