Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[IvyRom]

You send this recomendación on Monday, we did it on Sunday due to your manual says that one solution is perform factory reset. ITS ABSURD  

[johnnyzero2]

-> No worries. Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Annmel]

Jag har redan fabriks inställt. Så jag hoppas att ni ändå kan åtgärda felet

[Kalyanram]

I reset my Chromecast. Pl let us know once the issue is resolved in mai id  #

[johnnyzero2]

**Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Rball69]

Are you sending out emails for corrective steps for 2nd gen chromecast users who factory reset before we were told not to? My issue is unable to authenticate during setup and/or adding knew device.

[johnnyzero2]

*Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[JuanGarrido]

Correos electrónicos? como pueden conocer el correo electrónico?

[Przemek1990]

All time - „something went wrong„

[Bodil1]

Since yesterday (13/03) I have the same problem with my in-build caster in Android-TV. I've updated the app and checked the settings. Google home indicates "off-line".

[Annoyed89]

I did factory reset mine but I was able to get it back online thanks to another users comment. However, I still can't use it and it's telling me it's connected to a different wifi network, which it's not. When do you plan on having this fixed? Would have been nice to receive an email sooner than 4 days after the original problem.

[johnnyzero2]

Just leave it powered on and connected to the internet. The firmware update that Google started rolling out yesterday will fix this. Could take several days for it to hit your Chromecast.

[Vansilva]

Ainda não voltou a funcionar  o meu dispositivo.

[Daisilva8]

I reseted my device, and I can't connect again 

[johnnyzero2]

*Yes you can...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Vansilva]

Não está conectando 

[Anonymous]

Bricking million devices, taking four days to inform customers, no timeline for a real fix. Adding a useless Youtube-Startpage that i cannot turn off and that takes forever to load. The YT-Startpage has timing problems, sometimes the equally useless sidebar appears right in a commercial and freezes the commercial in an endless loop. Sometimes it takes tens of tries to successfully cast Youtube.

Google, you made this device work less and less reliable over the years. This "issue" was badly handled and shouldn't have happened anyways. I will NEVER ever buy Google or Nest hardware, next time i'm buying European.

[aGoogIsNotAHome]

Better off going Chinese, buy parts for cheap (if they're still selling to where you are lol) and make your own. Personally going to go as F/LOSS as possible, DIY,  move everything to Home Assistant

[martinpires5778]

Hola si al ver qué durante días no he podido lograr que funciones el dispositivo tuve que resetear de fábrica y aún así no me ha funcionado más 😭

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Work4Cheese]

What if I already factory Reset my device before these messages? I have two chromecast devices currently not working.....

[Kriss59600]

Bonjour,

Moi bien sûr voyant que plus rien ne fonctionnait je l'ai réinitialisé usine..... Euh .... 3 ou 4 fois 🤦🏼 et pareil pour celui de mon fils ..... C'est seulement après que j'ai vu que c'était une panne générale.

J'espère que je saurai les faire refonctionner sans m'arracher la moitié de mes cheveux 😁

[johnnyzero2]

**Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Joeri43]

Enig idee hoe lang deze problemen nog gaan duren ?

[Thayssa]

Legal. Já vamos pro 5°dia sem solução.  Minha TV é só decoração nesses dias. Obrigada Google! 

[joskaatee]

Ik heb 5 dagen geleden al een factor reset gedaan, omdat ik van niks wist

[johnnyzero2]

->Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[jirou]

how does one know the firmware is updated to you

[Bodil1]

I checked the app in play store.

[birrael74]

Demasiado tiempo para subir una actualización.  no sé puede poner una actualización anterior????

[mediamandan]

So is there nothing a user can do to initiate the update? What do you mean by connected? Google Home can't currently see/connect to any of my 3 devices.

[johnnyzero2]

"Connected" meaning connected to your Wi-Fi network / the internet, so that they will be able to receive the upcoming firmware update fix. If you haven't done a factory reset, then your devices should still be connected to your Wi-Fi network (even though Google Home incorrectly shows them as being offline).

[AdityaGupta]

Please fix this ASAP, it's impacting many users and issue persistence for so long is not acceptable by any customer from any good brand like Google.

[IdaMell]

Om man redan gjort en återställning???

[johnnyzero2]

...then do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[EvandroAguiar]

Não foi possível autenticar o Chromecast, acesse, suporte.google.com/Chromecast 

Está é a msg que aparece pra mim aqui ou uma outra dizendo que o dispositivo está desatualizado... tenho esse Chromecast a mais de 8 anos, aparelho top e só agora veio dar esse problema...resolvam minha filhinha adora assistir desenho através desse aparelho. Obrigado ou mandem dispositivos novos para todos os usuários vc tem esse poder.

[Josehernan]

Give more information please foe example how long ?

[Josehernan]

More info please

[sina5863]

.......我已經恢復了...

[NaMaQui]

Deberían poner un mensaje en la app Google home, por qué yo si restablecí a fábrica uno de mis dispositivos hace dos dias, por qué así lo sugiere el solucionador de problemas es la app y apenas hoy veo un correo que le mandaron a mi hermana y no a mi donde explican qué hay un problema, así que la difusión no está llegando a todos los usuarios de forma oportuna, pero todos si entramos a la app para ver qué sucede, entonces ahí deberían de informarnos, qué do al pendiente de cuando lo solucionen por que realmente si ha sido muy frustrante