Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[StellaMendonça]

olá, restaurei as configurações de fábrica!

Como vcs podem me ajudar agora? 
obrigada, 

Stella

[sbharvey374]

Do this fix from johnnyzero2
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[sbharvey374]

or need to wait until device is updated. Just make sure it's online,

[Pablobejarano]

Hola quiero saber si el problema persiste y si se puede solucionar con mi chromecast generación 2

[Mannu]

¿Vos también no lo puedes conectar?

Aff ya va una semana 🥺

[Mannu]

Olá! Sigo sem conectar o Chromecast. Já reiniciei e não aceita. Chega a identificar o código e não conclusão da erro. 

Como devo proceder?!

Obrigada 

[Laurent77]

Merci  mes 2 chromecast  sont  opérationnel  le premier matin du 15/03/2025 au matin et le second  le soir 😊

[Luanazxzs]

Continuo sem meu Chromecast a primeira coisa que fiz quando caiu foi restaurar e acredito que foi o mesmo que a grande maioria fez, quando vamos ter nossos Chromecast ativos novamente 

[Rjreinwa]

Thanks changing date on my phone to March 7th and then doing setup of chrome cast from Home App fixed it

[mb21uk]

Thank you. This eventually worked for me with my Google Audio and Android phone...
1. Set phone date to 1 March 2025
3. Remove Chromecast from Google Home
3. Reset phone
4. Reset Chromecast Audio 2 (by power cycle and holding reset button)
5. Run Google Home to re-add the reset device
6. Restore auto date setting to phone.
Finally Chromecast audio connects to network, downloads update and a short while later works again.
Thank you all for your help.

[Betoraf]

Gente, yo lo solucione volviendo un mes a tras el teléfono y lo pude configurar bien, hizo un actualización, después la app Google Home se me colgó un rato así que salí y volví a la app y me lo reconoció, volví la fecha como estaba y ahora lo estoy usando lo más bien, no se si es una solución pero a mí me funcionó, Gracias a @google por la no ayuda, saludos

[sefiah_]

Hola. Cerraste la aplicación completamente o simplemente apretaste el botón de ir para atrás?

[Betoraf]

La cerré por completo, se quedaba como cargando y no pasaba nada, así que la cerré y volvi a seguir configurando

[sefiah_]

Muchas gracias, amigo. Me re sirvió. Si a alguien le pasa que continúa sin conectarse, le recomiendo que instalé nuevamente Home y que antes de iniciar la configuración cambie la fecha. Esto fue lo que me funcionó a mí.

[SofiW]

Como volviste atrás la fecha del teléfono? Yo lo resetee y no conecta de ninguna manera. 

[Betoraf]

En configuracion busca Fecha o ajustes adicionales y desactiva la fecha automática, hay se habilita la fecha y la volves al mes pasado, una ves que actualiza el Chromecast, configura en Google Home, si se te cuelga cerra la app volve a la fecha actual y termina de configurar la app 

[Car02]

Hola! Yo recién intente cambiarle la fecha a mi iPad (que es desde donde transmito todo a la tv) al viernes pasado, y pude actualizar el chromecast, después volví a la fecha actual y me anda!

[Jannik]

Hi How do I solve the issue of Cromecast not working when I already have reset the Cromecast?

[wrosales]

As many more I need a prompt solution or a compensation, in my case I have three devices and I trust Google for more than 10 years.

[francho_ar]

Same problem here… 

[killerfish]

Change your phones date to march 1st and turn off automatic time, and retry the whole setup process after reset, chromecast connects to network and updates itself. After the update and setup you can change back your phones time to current. It worked for me.

[Morten_Bo_Lund]

Thanks! 

Got the chromecast to update. But now google home app doesn’t seem to find it anymore. 

Do you got more tricks up your sleeve? 🙂

[Manel_illo_55]

I did it and it is run again. Thanks.

[wrosales]

Thank you very much for the recommendation, is this process useful if you reset the device?

[Morten_Bo_Lund]

Yes. 

[osqui]

encontre una sola solucion a esto, me paso lo mismo y durante dias pude dar con la solucion, lo mejor es q configures de vuelta el chromecast q estes usando con un celu viejo q fue como probe cambiandole la fecha a febrero, de ahi pude volver a configurarlo con ese celu viejo, luego poder volver a enlazarlo con la pc y por ultimo con el nuevo celu, suerte

[Alexandre3]

I did a factory reset on the Chromecast when the problem started on March 9th and the solution that made it work again was in two steps:
The first step was to remove the Chromecast link from Google Home. Then, I reset the Chromecast again, holding the mini button on the device for about 10 seconds. After that, I changed the date on my smartphone to March 8th, 2025 (one day before the bug). Soon after, I reinstalled Google Home and configured the Chromecast, linking it to the device. After all that, I tried to mirror the phone's screen and confirmed that the Chromecast returned to the same situation right after the bug and before I had reset the device.
The second step, after the configuration was successful, I reset my smartphone to the current date and unplugged the Chromecast from the socket for 10 seconds. I plugged it back in and the Chromecast was automatically updated via the internet and then the mirroring with the smartphone started working again. I hope this helps!

[Jannik]

Hi

What do you mean by ,,tried to mirror the phone's screen and confirmed that the Chromecast returned to the same situation right after the bug and before I had reset the device.”?

[Jannik]

I have several IPhone and IPad devices. Do I need to repeat the same procedure with all?

[mariaelena]

@killerfish  Thanks !!!   I live in Argentina, my chromecast is works!!!!

[gabrielagramos]

Brasileiros usando iPhone: primeiro eu mudei a data do cel pro dia 07 de março, daí consegui pelo menos encontrar o Chromecast e conectar ele com o Google home, mas aí nenhum app conectava nele. Então voltei a data pro automático e voltou! Estou assistindo com som normalmente. Meu Chromecast é bem velho e eu tinha resetado ele. 

[Harvinder]

I am not able to connect phone to TV screen. It shows due to firware update 

[Bitjes]

Unable to link my SmartHome devices to Google Home app anymore

[Ggc]

Esto está ocurriendo desde hace 5 días y seguimos igual, un desastré.  Además el aviso llegó tarde,de noresetear a valores de fábrica

[johnnyzero2]

Easy fix.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Florindo]

Come posso  risolvere  il chromecast  secondo generazione?

Grazie 

[Florindo]

Ho appena  risolto. 

Devi  togliere  l'aggiornamento  automatico  del telefono  riguardando  data e ora e impostare una data  precedente  al 9 di marzo...io ho messo  primo di marzo.

Ho eseguito  il collegamento  e  l'aggiornamento....tutto  funzionante..

Grazie 

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO

[FreeSoft]

Recuperar Chromecast 2 después del restablecimiento de fábrica y forzar la actualización

Hola a todos,
logré forzar una actualización en mi Chromecast 2 después de que se restableció de fábrica.

A continuación se detallan los pasos a seguir:

1. Establece la fecha en tu teléfono para el 7 de marzo.
2. Borre todos los datos de la aplicación Google Home eliminando sus datos y caché de la configuración de las aplicaciones de Android.
3. Abre la aplicación Google Home e inicia sesión con tu cuenta de Google.
4. Agregue un nuevo dispositivo.
5. Conéctese al Chromecast y complete el proceso de configuración hasta el paso de Wi-Fi.
6. Al conectarse a Wi-Fi, parecerá estar atascado en "Conectando" y no se conectará, pero en realidad, la conexión ya se ha establecido.
7. Desconecte y connecte el USB de alimentación del Chromecast, luego intente agregar el dispositivo nuevamente y continúe con el paso de Wi-Fi una vez más.
8. En algunos casos, al intentar volver a conectarse, el dispositivo puede reiniciarse y comenzar a actualizarse.
9. Si no se actualiza en el segundo intento, repita el proceso de volver a agregar el dispositivo.
10. Eventualmente, debería iniciar automáticamente el proceso de actualización.

Este método funcionó para mí en dos dispositivos Chromecast restablecidos de fábrica.

Advertencia:

• Si apaga el dispositivo mientras se inicia el proceso de actualización, puede dañarlo permanentemente.
• Realice estos pasos bajo su propio riesgo.
• De lo contrario, espere las instrucciones oficiales de Google.

[FreeSoft]

Recover Chromecast 2 After Factory Reset and Force Update

Hello everyone,
I managed to force an update on my Chromecast 2 after it was factory reset.

Below are the steps to follow:

1. Set the date on your phone to March 7.
2. Clear all data from the Google Home app by deleting its data and cache from the Android apps settings.
3. Open the Google Home app and sign in with your Google account.
4. Add a new device.
5. Connect to the Chromecast and complete the setup process up to the Wi-Fi step.
6. When connecting to Wi-Fi, it will appear to be stuck on "Connecting" and won’t connect, but in reality, the connection has already been established.
7. Unplug the Chromecast’s power USB, then try adding the device again and proceed to the Wi-Fi step once more.
8. In some cases, when attempting to reconnect, the device may restart and begin updating.
9. If it doesn’t update on the second attempt, repeat the process of adding the device again.
10. Eventually, it should automatically start the update process.

This method worked for me on two factory-reset Chromecast devices.

Warning:

• If you turn off the device while the update process is starting, you may permanently damage it.
• Perform these steps at your own risk.
• Otherwise, wait for official instructions from Google.