Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Flower1972]

Purtroppo ho ripristinato alle impostazioni di fabbrica. Cosa devo fare?

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Johannaz]

Necesito una solución, llevo muchos días sin acceder a la conexión, dice que no se puede autenticar el chromecast. Necesito ayuda. Gracias

[Joe831]

Nossa como isso pode acontecer, tomara que deir um jeito o canto antes,agradecido.

[lixx0112]

I had already reset my Chromecast. Now it's stuck at the same place. Please help.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mayres]

How you guys will contact me? Begore google annoucement I have reset my chromecast to original. What should I do? 

My email #. please reply

[johnnyzero2]

Just do this, and you'll be back up and running:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Tochoa]

Cuando es lo antes posible?

[Zomber]

Oh man, I already factory reset my Chromecast and then came here, So do I just leave idle?

[johnnyzero2]

No. You'll have to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Gabiotazul]

Debes cambiar la fecha del móvil anterior al 9/3, activar el Chromecast y luego se actualizara solo y funcionará. 

[Ramya1]

Unable to connect with Tv

[Chanz99]

Any news on what to do if you already reset it ?

[johnnyzero2]

Yes. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Abdallhali221]

تم اعادة ضبط المصنع عند انقطاعها وما نزال بالمملكة العربية السعودية نعاني ولم نستطع البث والاتصال بكروم كاست الى شاشة التلفزيون الرجاء ابلاغنا بالوقت المحدد لانهاء ذلك وتشغيله

[Veen_1998]

I hope you fix of our problem since staring last week . 

[johnnyzero2]

Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

If you did a factory reset, then you'll need to do this to allow it to receive the firmware update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wolfshoeve]

Chromecast Audio is working again.

Thank you for the fix.👍

[Chanz99]

Still not working and I reset it 

[johnnyzero2]

If you did a factory reset, then you'll need to do this to allow it to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Westislandnz]

Thanks for fixing chromecast!

[Stef69]

Ne fonctionne toujours pas chez moi. Que faut-il faire ?

[johnnyzero2]

If you did a factory reset, then you'll need to do this to allow it to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[italaleite]

 não funciona

[Sonibé2025]

Since yesterday, my Chromecast has been working only on my cell phone. But now, it's back on my computer, too! I'm so happy! Thank you, Google, for having fixed the authentication issue. Cool! And thanks again to Cookie for the big help in resolving the problem while we were waiting for the fix! 🙂

[Anonymous]

Lucky you...I'm still waiting for authentication to be recognised .I had annoyingly factory reset it as have many hopefully it will be restored ,sorted soon....

[johnnyzero2]

If you did a factory reset, then you'll need to do this to allow it to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cpadilla95]

Yeah mine still doesn’t work either 

[johnnyzero2]

Did you do a factory reset? If so, then you'll need to do this to allow it to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[WRM]

Unfortunately I have already done a factory reset as advised by the trouble shoot help. So what do we do now to get it connected again? Thanks.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Makitamua]

Me parece una falta de respeto para el usuario que pago por un equipo y que deje de funcionar por un problema de ustedes y pasando tanto tiempo todavía no haya solución cuando tuvo que ser inmediata. Espero que se solucione rápido o mínimo se hagan cargo de su error

[johnnyzero2]

What do you mean "still no solution"? Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

[lhassing]

Working again. Thanks Google.

[Monique1]

I had already factory reset my device before I saw the message. 

[johnnyzero2]

Then you will need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[ChuckLeBlanc]

There's a fix I learned in here, you can set the date on your phone to March 8 or earlier an the you should be able to reconnect your Chromecast to the Internet and to your home. I did it this morning and like 12 hours later the issue is entirely resolved.

[Osakatana22]

Instructions for re setting up chromecast after already factory reset please?