Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

When is going to be fixed the factory reset issue? I am waiting for more than 1 week already.

[johnnyzero2]

->Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[lusini1963]

Avevo già fatto il reset non sapendo che era un problema generale.  Attendo istruzioni per il ripristino funzionamento.  Grazie

[johnnyzero2]

  ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Deenarr]

Я ещё и reset сделал (((

[johnnyzero2]

***** Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Deenarr]

Thank you very much!!)

[Carol88]

Estou esperando a atualização do meu pq a tela ainda está escrito get the app 

[Eversonlsilva]

Waiting your fix responde. My wife restet my divide, now we cannot connect the Wi-Fi and cannot fix the problem. Are YouTube another solucionar?

[johnnyzero2]

**** Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Emma3g]

Es una locura, somos usuarios de sus productos y nos están trayendo problemas grandes por ineficiencia. Se les vence un certificado? Poco serio hace 8 días estamos así, un desastre

[johnnyzero2]

Google released a firmware update fix on thursday.

If you are one of those users who performed a factory reset, this procedure will allow you to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jendes]

I did reset to factory settings no cannot reset it.  Help

[johnnyzero2]

****** Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AlbertBad]

For those of you who have done a factory reset, a solution that worked for me was changing the phone's date to March 8th to allow to set up the Chromecast again. Once connected to Wi-Fi, it updated correctly, applying the patch that fixes the issue.

I hope this helps!

[mauroo]

This solution worked for me.  THANK YOU!  GOOGLE should distribute this solution to all affected users. Where is GOOGLE AI???? Terrible quality of services and products.,

[Hamm]

Si vous avez rest votre Chromecast, il vous suffit de changer la date de votre téléphone a avant le 5 mars. Vous allez pouvoir reconfigurer la Chromecast et une fois connecté à internet, elle va recevoir le nouveau certificat ssl et donc remarcher. Pour moi ça a fonctionné 

[capaoli]

Buen día cuando vas a estar la solución de los Chromecast reiniciados por el fallo.e

Cuento con uno de tercera generación y lo reinicie por el fallo del 9/3, es que no van a servir más, de ser así que solución nos de Google, algún beneficio o descuento para comprar un aparato nuevo, se un Google tv stream u otro, espero respuesta 

Muchas gracias!

[PieterDef]

I was able to reinstall my device by changing the date on my mobile phone to March 7th.

[Sam5007]

Hi ...  I'm unable to connect my chromecast to my TV despite the resetting it several times and also turning my router off for approximately 2 minutes. Please advise on wat I should do next.  

Thanks 

[Gisa25]

Nach Werksreset am Handy das Datum vom 9.03. Einstelken, dann kann man Chromecast erneut installieren. Bei mir hat es so funktioniert. Danach ist das Datum am Handy wieder auf dem neuesten Stand, sonst geht es nicht. 

[Phi72]

Comment as tu changé la date?

[Gisa25]

Im Handy Datum geändert auf 9.03.

[Al111]

It works!!

Thank you Google. We think Chromecast is a brilliant invention and are so pleased you have fixed it. We use it a lot...thanks again. Alan

[JJG98]

Are u working on it? I’ve had a week without correct device function. Please! Would you solve it asap? 

[zericfilip]

Nerazumem

[zericfilip]

Dobro

[thatmetaljunkie]

Hey-o!

I can't find my Chromecast in my apps on my phone. I didn't do a factory reset and can cast from my laptop BUT I unplugged the outlet cus I needed it right around the time the fix rolled out. So my question is do I need to do the restoring the Chromecast thing the people who did a factory reset did? It's a second Gen. I'm not testing anything right now cus it works on my laptop and in case it screws it up I'd much rather KNOW what the best move is. 

[Kjetil]

Plugging it in will trigger the update

[RintuGohain]

Please fix it asap, our entertainment hub totally shut down, our whole family rely on it only 

[Kjetil]

Solution if you reset your device.

Set your phone date back before 7 mar 2025.

Open the Home app and configure the Chromecast.

The Chromecast will connect to wifi and update. And it will show the photo background and clock.

Set your phone date to auto again.

Test if casting works, if not, then give it more time to auto update and try casting again.

[Christi65]

I got this when I was doing it

The update is taking longer than expected. Hang tight for a few moments or visit the Help Center for more information

[Kjetil]

It was done in less than 30 minutes here. But it is a lot of Chromecasts updating so i am not suprised if it takes longer.

Also check that your phone is back to normal time/date before trying to cast

You may also unplug and plug in again to trigger the update.

[thatmetaljunkie]

I recieved the update - that's why I could stream from my laptop. Now I can't. I'm gonna try this solution cus I don't feel safe trying to do it the regular way. I just tried to see if I had to do it like this.

Thank you 🙂 

[Kjetil]

Check that your clock on the phone and computer has the right date and time, actual time now.

I have not experienced that exact problem, and all my Chromecasts are now up to date so I cant reproduce this error.

[Christi65]

I got this message

The update is taking longer than expected. Hang tight for a few moments or visit the Help Center for more information

I did not leave setup. What do I do now?

[Fts1]

Vcs tem previsão para solucionar o problema?

[Giorgetti]

Ya lo reinicie me lo llevé de viaje y volví y me encontré con esta falla

[Melauno]

I have done reset. My chromecast is not yet working. Please send me instructions, thank you

Emanuela Biscarini

# 

[johnnyzero2]

** Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro