Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[SergiTallon]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[SergiTallon]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[Marcia5000]

Ya lo restaruré a fabrixa...qué hago ahora?

[johnnyzero2]

  ***If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[diegolopes50550]

Eu reiniciei o meu para versão de fábrica e não consigo mas usá-lo 

[johnnyzero2]

  **If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Marcia5000]

Este comunicafo llegó demadiado tarde. El.Chromcast ya fue reiniciado. Que se hace ahora?

[zurdomartin]

Ya hice el reset y estoy preocupado, urgente por favor 

[johnnyzero2]

  ***If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[mariiocesarfont]

Ya lo restableci

[Kaell]

Kaell 8556

[tatiefb]

Olá quando sai a nova atualização?? Heim Google , essa espera tá complicada  .

[johnnyzero2]

  *If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Alex_Lima]

Olà, apos colocar meu chromecast devolta no googlehome app usando o procedimento do @johnnyzero2.
Em menos de 24h o chrome cast recebeu a atualizaçao e voltou ao normal.
Nao sei se muda alguma coisa eu send aqui da America do norte.

[BucurescuIonut]

Am actualizat Google Chrome și am schimbat data de pe telefon (08/03/2025). Google Chrome a fost actualizat și funcționează bine acum!!

[rory_also]

issue after the fix seems to have rolled out:  Chromecast video coming through, but audio does not.

When using Google Chrome browser to send, failure to hear associated audio from the video being played occurs from all sources.. both Google-originated sites (YouTube), as well as non-Google-owned video sites (Disney+, Hulu, Netflix, Amazon Prime).

Interestingly, the audio from Disney+ starts to play when it first starts being cast, and then cuts out.  all other services do not ever play the audio correctly.

background from before the email came out -- i did all of the following on Mar 9th:

• factory reset, then realized the mistake
• used the reddit hack to re-connect to the network by setting my mobile device's datetime back to Mar 8th (before cert expiry) + reconnected to networ
• waited for further Google patches, because despite being on network and pulling images to show on-screen, could not Chromecast video/audio TO the device.
• after a few days, could chromecast video, but the audio not coming through still

I am running the latest Google Chrome on Mac OSX

[Ariadna]

Hello! I still cannot setup again after I factory reseted my chromecast. Today is March 15th. What can I do?

[johnnyzero2]

>>>>Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Megellen123]

Set your phones date to any date before march 9th and then try set it up then. It should connect to the wifi and then update

[NashvillePaul]

The first thing we do is factory reset when the maker has no information on the issue. Is Google going to replace those Chromecast? I have 2 of these bricked biscuits.

[johnnyzero2]

They're not bricked. Just do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Maas]

De audio chromecast werkt weer bij mij.

[Maas]

Heb zelf niets gedaan  alleen maar gewacht en ik zie net het lampje branden van audio chromecast

[Edpiva]

Llevo semanas tratando de hacer funcionar mi Chrome cast y nada, porque causan tantos problemas al usuario deberían resolverlo de inmediato 

[johnnyzero2]

 **If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[AlexisP]

Need an answer and reply inmediately. Can't stand this situation and must be fixxed ASAP

[johnnyzero2]

 Relax...

If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

I resetted my chromecast 2 to factory reset

[johnnyzero2]

  **If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Nelson80s]

Now everything is fine. CC Gen 1 normal as before.
CC Gen 2 all fixed.
CC Ultra normal as before
CCA all fixed.

Thank you.

[Marih]

O meu não funciona. Já reconfigurei. E agora?

[johnnyzero2]

  ***Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Michelle1955]

• I have already factory reset my Crome can’t you please advise what to do, as I am not tech savvy 
• thank you 

[johnnyzero2]

>>>Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[xxthexx0nexx]

You need to change your phones date back to march 8th and you can set the Chromecast back up. Once it is set back up, it will download the new firmware. Don't forget to change the date back on your phone when done!

[Liss]

Cuando lo vais a solucionar estoy cansada ya de esto! Como puede ser que esto falle de esta manera algo tan simple y no deis la solución ya!!!

[johnnyzero2]

>> If you are one of the many users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

• Chromecast.com/setup
•  

[Dodododi]

Anche io sono diventata matta…. Spero agiustino presto e mandano email

[johnnyzero2]

If you are one of the many users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...